09/16/09

Steer clear and give someone else your money

by craftcrazy

We spent hours here on three different occasions. Our first sales rep, Charlie, was nice but when we went back for the third time, we were told he was not there (he was). The new sales rep, Rick, said he wasn't into paying the old car sales games, but that is exactly what he did. Our fourth visit was to buy the car at the agreed upon price, but when we showed up, he wanted another $50. I walked out and left my husband (who was the one purchasing the car) to deal with him. They did drop the price the other $50, but then they wanted to "steal" our trade-in. Mind you, we had received a letter from them saying they were looking for trade-ins such as ours and that it might be worth $4850 or more. They offered $2100 and wouldn't budge. Their reasoning was that it was only in fair condition because there were three different brands of tires on it. Hmm, who looks at that when buying an 8-year old car. The tires were the right size and had good tread on them. My husband came outside to get me and said they wouldn't give him his car keys back (this is an old game). I went back in and the sales rep and manager( Boris) were together and I demanded the keys back (in a loud enough voice that it got others attention). They still wanted us to buy their car but said we should sell our trade-in ourselves. I told them that they were misleading and using the same old sales tricks that we abhor. We left without purchasing. For a dealer who advertised end-of-year clearance prices, their initial price cut was only $700 off the MSRP. They finally agreed to $1700 off. These guys are DISHONEST.

• Pros: There are none
• Cons: Dishonest

07/21/09

I was pleased

by CantFindAName

They were extremely friendly. The thing that I liked the most was how predictable they were. I dropped the car off in the evening, they called me in about an hour saying that they had diagnosed the problem and that it would be ready the following afternoon and it would be $480. Sure enough, it was ready when they said and it was $480. I hate waiting in a waiting room for hours after they said it would be done, or being quoted a price that is not inclusive and then paying way more than you thought. I'm not a mechanic but I think the price may have been a little high. I took my honda to my regular mechanic to diagnose the check engine light. He said it was an O2 sensor and it would be $250, but a new O2 sensor didn't fix the problem and he thought it must be a bad computer and told me that I would need to take it to the dealer. The dealer said it was in fact the O2 sensor and that they were using a generic sensor which has trouble interfacing with the honda computer. They charged $480. I don't know where the price difference came from, i.e., the name-brand sensor or the labor. It was more expensive but I was happy.

• Pros: very friendly
• Cons: cost

07/15/09

Great service

by CSMobileUser2

Autoparkhonda always take care of my service needs. They get my vehicle in and out with no delay.