Aqua North Carolina Inc

Cindy H.

Joined 7 months ago

This is the WORST experience I have ever had with a water company. Do NOT move to a place where you are forced to use this company!! I have brown water half the time. I also have black residue that is sort of grimy. The last time I called to complain, they told me I should have called before the end of the day. It was 3:00 when I called. Their water is also very expensive and you do NOT get what you pay for. I am afraid of this water and therefore have had to cancel plans for visitors coming due to water quality. After reading the postings above, I wouldn't be surprised if my water was cut off because I complained about it. ANOTHER CONCERN: What is the water doing to my water heater? This sounds like a racket to me.

Doesn't Recommend

Christine Warrington

Joined 2 years ago

Pool quality water. I am looking now for every way possible to get Aqua to act responsibly. I have had nothing but horrible experiences the entire 4 years in our new home. They continue to say our water quality is poor because of this reason that reason with it never staying clear for any length of time. Who would want to bathe, drink, clean with this crap? LIVE AT 5 here I come! Their CEO's published salary on Forbe's is insane and they just gave me a $5 credit on my $200 bill after a neighborhood flushing!

Doesn't Recommend

Anji

Joined 4 years ago

Terrible. We just purchased a new house and we have not even moved in, due to the house needing some renovation. We just received our first water bill from aqua, imagine my surprise to open a water bill for $100. I have not yet flushed a toilet, done a load of laundry or used the dishwasher. Neighbors please tell me what will my bill be for 2 people to take daily showers, laundry once a week and a couple loads of the dishwasher. am stunned and shocked.

Doesn't Recommend

sbennett6

Joined 2 years ago

No answer every time I call. I am trying to set up new service because I'm moving to the area and there is no answer every time I call. I read everyone's reviews and strongly believe that all of us should file a complaint with the better business bureau at bb dot com

Doesn't Recommend

MoeH

Joined 2 years ago

Aqua North Carolina - Incompetent!!!. Add insult to injury - as if they don't have the monopoly on rates, we just received a notice in the mail notifying us that starting Mon April 18 to 22 between the hours of 8 - 5 they will be flushing the system.

How about designating specific area and time slot - so that i don't stop my life every day between 8 - 5. I am a stay home dad, i can't just leave home every day for 5 days between 8 - 5. Some of us stay home with kids from toddler to school age.

Doesn't Recommend

OrangePeel

Joined 2 years ago

ALREADY $100/MONTH, AQUA WANTS TO INCREASE RATES. They don't even deserve one star. I am surprised the NC government is allowing this! I pay close to $100 a month for water/sewer through Aqua for a 2 person household because of their flat rate sewer fee of close to $70! And we received a letter of PROPOSED RATE INCREASES! Another $30/month??? You have got to be kidding me!

If you want to do something about this, there are public witness hearings coming up:

Winston-Salem April 6th at 7pm City Hall

Raleigh April 11th at 7pm Commission Hearing Room

Charlotte April 19 7pm Charlotte Govt Center

Hickory April 20 7pm District Court Building

Wilmington April 26th 7pm Judicial Building

Fayetteville April 28 7pm Cliffdale Recreation Center

Also please write to Public Staff (Mr. Rubert Gruber, Exec. Director) and Attorney General (Honorable Roy Cooper). You can fax statements at 919-715-6704 or email them to david.furr@psncuc.nc.gov

Let's stand up against Aqua taking advantage of NC citizens!

Doesn't Recommend

luvcal

Joined 2 years ago

Shouldn't there be other options???. So, I was 6 days late on a payment, and they sent out a cutoff notice that I never got??? Then, I'm forced to pay a late fee, a new deposit, and won't get my water turned back on until the next day?!? The representative even looked at my past 4 years with Aqua, and saw that I never had a single late payment. He said "it didn't matter". #%#@$#

Like Suffer2011 says; being forced to buy water from this company - Aqua - should be against the law!

Frustrating beyond belief.

Doesn't Recommend

Suffer2011

Joined 2 years ago

Are they poisoning us???. Forced to buy water from this company? Should be against the law. How do they get past the clean water act? Pay off the gov officials? Have to filter this stuff to be able to drink/cook with it. So full of suspended solids, constantly leaving ring of crude in bathtub/toilets/dish washer/clothes washer. Guess some lucky government type getting his/her retirement home built for free.

Doesn't Recommend

dawnkaree

Joined 2 years ago

WORSE THAN HORRIBLE!!!. If you move into a neighborhood with Aqua be sure to move!!! I will never buy or rent a house in an area where Aqua is servicing again. Their customer service and rates are far worse than ridiculous. No matter what happens, don't ever let them turn your service off, whether it is your fault or theirs because it will be a while before they turn it back on at their leisure! You will be without water and you will be far from a priority!

Doesn't Recommend

rherald

Joined 3 years ago

What a joke of a company!. I've tried 5 times to contact Aqua who provides the wastewater service for my neighborhood. I call their toll free number only to be told, "Your address is not serviced by Aqua." Then the other day I receive a notice on my door (while I was home but they didn't bother to knock) stating I have not contacted them for service and now they threaten to interrupt my service! I finally find the 919-467-8712 phone number and call. The phone has now been ringing for over 10 minutes and no answer! A neighbor tells me they will try to collect for all the months I had service that they insisted they were not my provider. Is this legal?

BTW....I've now been letting the phone ring for 16:25 and still no answer!