Key Harbor

Recommends

Wendy H.

Joined 4 months ago

Got a flip out key made for my Altima and I was completely satisfied. The key works perfectly and so does the clicker. It was a reasonable price and it was done within 20 minutes as promised. I'll definitely be going back to get my daughter's car key made.

Recommends

whitelights

Joined 2 years ago

not cheap, but beats the hell out of stealership price. this place is great. no programmable key is really cheap I assume....especially not my mercedes key. they got it done while i shopped at crabtree. fast service, called me when it was done, and had me up and running very quickly. would go here again. very nice people, great customer service.

Doesn't Recommend

confusedabout keyharbor

Joined 2 years ago

Confused?. I am looking to get a key repaired, so i figured I would check some reviews. To be quite honest I am astonished that the owners of Key Harbor would write such argumentative responses to disappointed customers???? It seems very low class and trashy. And then they rate their responses 5 stars!!! LOL..........So tacky.

I don't want to end up Next on their "Hit List" , I will be going to Brigg's or Citadel on Hillborough St.

Doesn't Recommend

Raleighite2011

Joined 2 years ago

Whatever happened to customer service?. I came into the Crabtree Valley Key Harbor store a while back to get my Lexus key repaired as the key cover was broken off and I could no longer put it on a key chain. I was told that I could still use the transmitter and they would cut me a new key and replace my cover. I agreed to do that and I was happy with the outcome. I received a new Lexus key fob with my transmitter and it worked well until recently. The key had broken off and the cover needed to be repaired again, so I went back today to see what they could do. When I showed them the key, the owners told me that there was no way they could have made that key for me because there was a Lexus logo on my fob and the key had tarnished into a different color. They said all their key fobs were plain and their work wouldn't have produced a key that had changed colors. Well, that was the only place I have ever been to, and I still have my original broken Lexus cover with key they gave back to me then. I have no reason to lie, I just came into the store to get my key fob repaired again but with the owners being so defensive about how they possibly couldn't have done the job completely turned me off. I mean seriously, do you want me to pull up my credit card statement because I can and I will.. Whatever happened to customer service? Not to mention, the quality & workmanship is not great since their key only lasted me 1.5 years at the most.

In all honesty, I still would have paid to get my key fob repaired/replaced again but with their terrible attitudes and poor customer service - I would NOT recommend to anyone. No customer wants to be treated like they are being dishonest.

Recommends

KeyHarbor

Joined 2 years ago

Response to beabetterperson re VW key. Beabetterperson does not understand what he is comparing. He is comparing apples to oranges. The quote he got from Key Harbor was for an entire VW flipkey with a transponder chip key and a keyless remote for $225, including programming. He received a plain transponder key from Busse for $120, which Key Harbor does for a standard price of $119. Check it out yourself.

Doesn't Recommend

beabetterperson

Joined 5 years ago

Too expensive. Really!. I called Key Harbor today after learning how much it would cost to get a second key for my local VW dealership. I was surprised to find out they were almost as expensive as the dealership, $225.

Not being a fool and paying the $225 without talking to somebody else. I called Busse's Lock Service and they did it for $120. Like the dealership, Key Harbor tried to give me a bunch of balony about how expensive the electronics(key) costs and how they could do it faster than the dealer. I got the key from Busse's for $45 dollars, they cut the key for $40, and charged me $30 for programming the key. They didn't give me any fluff.

Do yourself a favor and call around before dealing with these guys. I don't mind paying for a service; however, I do have a problem with being taken advantage of.

Recommends

Key Harbor

Joined 2 years ago

Response to Anonymous Review From Owner. This customer left out a few very important facts in her account about our interaction with her involving her G37 Infiniti hardtop convertible. Granted, she does not have the technical knowledge to understand why the steps we took were necessary to program her new key.

First of all, Consumer Reports and G37 forums indicate that the G37 with the hardtop convertible tends to have “issues” because of all the additional gadgets and the power requirements. In addition, several G37 hard top convertible owners have complained about low battery issues. Because of this, our state-of-the art equipment indicated that the battery voltage was too low to program her new key without an auxiliary power source, which is something required when a car is registering below +12 volts.

The key was programmed successfully without any issues whatsoever, and the customer left happy. Later in the evening we got a call from the customer’s husband. He demanded that we come to his house and fix his key, which he said was not working. He was quite aggressive and threatening at some points. We talked with him several times to try to pinpoint what the problem was and determined that we would make a “housecall” 30 miles away to make sure everything was all right. There was no charge for this service call, even though it turned out to be an issue with the car, not our programming since they customer left happy and obviously they would have come back in if there had been an issue when they started the car to leave our store.

Once we got to the customer’s home, the husband would not come out, sent his wife out, and she tried to relay what he said had occurred. When we asked to talk with him she asked him to come out and he said he was too mad so he stayed inside. We tested the keys and found they were programmed properly and fully functional. The issue turned out to be a sensor alarm (which was a small beep) for the convertible hardtop, which needed to be reset.

Since it was 10:30 p.m. on Sunday night, we assured the customer that their keys were programmed properly and we would do further research first thing Monday morning as to the sensor indicator. Before we could contact her, the customer called us on Monday morning to say she had been to her dealer and the issue was that a sensor for the convertible hardtop needed to be reset. We told her we were glad it was resolved and that it obviously was not an issue with programming the keys.

We do thousands of cars per year and service some of the largest dealerships in the area regularly. Even though the customer did not feel confident enough to attach her name to the review, we were able to easily identify this customer, because we have so few issues. We have never had an issue where we have damaged someone’s vehicle.

Glenn Overby, CEO

Doesn't Recommend

User Anonymous

Joined 2 years ago

Poor Customer Service. We chose to utilize Key Harbor's services as an alternative to paying the dealer a huge mark-up for the same product. There was only one review at the time that I could find and that customers only complaint was that the employees had moved her car without her permission. I decided that if we could locate their designated parking spaces this would eliminate this situation from occurring. After receiving a quote I made an appointment and we took the car in for service.

When we arrived for our appointment I immediately had a sense of disorganization as there were no forms to fill out, no discussion of the process, didn't ask for any contact information, nothing. The only thing the staff were concerned with was finding out EXACTLY how we heard about them. We were asked multiple questions about our internet search results and how long it took for us to locate their business information.

We gave them our only set of keys and told them we were parked in the designated parking area. We were told that it should take about 30 minutes to complete the process. We walked around the mall and returned about 45 minutes later and were told that they were just finishing up. The lady behind the counter handed us the new key and expected us to pay without first testing to ensure that it worked. Her response was "they just tested it". After agreeing to leave the original key in her possession we went and tested the new key. We were pleased to see that the key worked properly. We paid and left the mall happy.

Later that evening we discovered that our car was not functioning properly and were positive that it was related to the key programming of the car. As a result we called Key Harbor to try and troubleshoot the problem. They were very reluctant to assist but did (in a very disorganized way - multiple calls from multiple individuals). Eventually they tested the keys to ensure they worked and then told us "the keys work, it's your car that is the problem, we can't help you." While troubleshooting we were told by the owner that they had "jumped" our battery (on a vehicle less than 2 years old) when they programmed the keys earlier in the day. Apparently they felt this was not important information to pass along when we paid. I'm not sure if this is regular practice but we did not have any battery issues before or after this incident. We learned later that the jumping of the battery was the cause of our car malfunction and that certain things needed to be reset in order for the car to function properly.

So in the end, we ended up at the dealer anyway. I will say that we left Key Harbor with two working keys to our car which is what we paid them for but we were extremely disappointed with the customer service, mainly the tone/attitudes of the employees and owner by the time our experience was over. The last conversation with the owner consisted of words that clearly did not match his tone and he basically said what he had to say and then hung up on me.

If you have an older car that you don't care much about then maybe this is an option for you as they did produce working keys for a decent price but if your car has the slightest bit of technology I would be reluctant to let them touch your car because if anything goes wrong, it's not their problem. I'm generally a forgiving person and easy to work with but this experience left a very bad taste in my mouth, hence the review. Sorry for the length but I felt like you should know what you are getting into.

Recommends

Bourne45

Joined 2 years ago

Problem Solvers. Totally overhauled my 10 year old VW fobs at a fraction of the cost. Finally a fresh face. Thanks - Key Harbor!

Recommends

Renee77

Joined 2 years ago

Raleigh's Most Innovative New Dealer Key Business. I have followed Key Harbor since its beginings 3 years

ago at the NC State Fairgrounds. The company located in a store at Crabtree Valley Mall has continued to innovate new products and services as it has grown. Offering triangle customers many options for dealer keys, remotes, smartkeys, auto-start remotes,remote

repairs and programming services a very affordable prices. Many of these services were not available until Key Harbor came along. Watch these guys, they are going places!!!