Wendell >Auto Dealers > Leith Ford
5300 Rolesville Rd, Wendell, NC | Directions 2759135.805678 -78.421420
Mon-Fri: 9:00am - 8:00pm
Sat: 9:00am - 6:00pm
Mon-Fri: 7:30am - 6:00pm
Mon-Fri: 7:30am - 6:00pm
While searching for a GMC Truck online I found the truck I wanted at Leith Ford In Wendell N.C.. While talking to the salesman I was told that this was a GMC cerified truck and there was absolutely nothing wrong with it. It was a 2011 GMC Sierra SLE extended cab with 19,000 miles on it. After the test drive the salesman started to point out where it had been damaged on the passenger rear quarter panel. The salesman assured me it would be fixed that day and I would be able to pick the truck up the following day. My girlfriend and I decided to trust the salesmans word and buy the truck. Big Mistake. The truck was not ready the next day. You can see how this is going. Next driving home, the rear power window would not open or close, went to find the owners manual in the glove-box, no owners manual. Talked to Sales dept manager Tony, he said they would have it fixed in two hours,7 hours later I finally got my truck back. This has been the worst Truck buying experience of my life. I am sorry that I ever went to Leith Ford of Wendell and believe me I will Never buy anything else from Leith Inc. again
We found a car we were interested in online and before they had a chance to run it through reconditioning. But wow, reading other reviews about Leith and Harry makes me think that they aren’t the same people. We had four problems with our purchase:
1. Harry gave us apprehensive, hostile, and dismissive answers when we were negotiating on the car. All we wanted to do was understand the value of the vehicle. That requires an understanding of the features, competitor pricing, bluebook value, etc. We were polite and courteous.
2. They have no consideration for your time. The wife and I had to do our search with our 20 month old in tow. Obviously, a disruption to his routine is challenging, and planning ahead of time is the most effective way to avoid potential problems.
We were supposed to get the car after work, and Harry said they would have the reconditioning started “first thing in the morning”. He assured us it would be ready when we came by. The wife checked in during the afternoon, and it was on track supposedly. We showed up and Harry said it wasn’t ready. He said he was expecting us at 6PM. It was 5:52PM. No big deal. The wife, our son, and I went to the toddler play area inside to try to keep the little guy pacified. Shortly after 6PM Harry came by and said he was expecting us by 6:15PM. A brief time later he walked back by and said that he was really expecting us around 6:20-6:25PM, but the car would be ready very soon. He came by again at 6:30PM and told us the technicians just got the tool they needed to finish the job.
3. During reconditioning they scratched the car in several places. I am - 100% - absolutely – positive - that the scratches didn’t exist prior. Harry tried to tell me they did, but after a brief conversation I got him to agree that the damage was new.
4. They don’t care enough to respond to your feedback. I made attempts to contact management, which included sending an email to the general manager and service manager regarding our experience. Again, I was polite and courteous, but I documented the whole encounter. I haven’t heard a word back from them.
We still ended up with a car that we like, and any one of these issues isn’t the end of the world. Taken as a whole, it indicates a dealership that just doesn’t care. If they will lie to you about little things, can you trust their sincerity on something with consequences? Take your money to somebody that does care. We will not be returning to Leith brand dealerships. We should have walked away.
good experience – i was just looking around, went to Leith Ford and Mike Cooper came out to greet me i did not feel pressured to buy a car, all together i had a great experience, will recommend him to my friends.
Very Satisfied – Went to Leith Ford and thought id just look around. A salesman came out to me and just started talking. He wasnt pushy and was very sincere about helping me. When I deside to purchase I will be going back to see Mike Cooper to get my new Vehicle.
The Best – John in parts is awesome. He's always friendly and will to do what ever it takes to make me happy. I feel VERY comfortable buying my parts from John.
Tracy Sue Smith
Leith Ford Parts = Great Service – I recently went to the parts department to purchase some accessories for my daughters used Ford Fusion. The parts person, Donnie, was very helpful in getting exactly what I wanted for her car. Later when I got home I realized I had forgotten to see if they had a specific trunk accessory and had to call back. Thomas answered the phone and helped me order this item. All of them were very friendly, helpful, and most importantly patient with me when half the time I wasn't real sure what I wanted to get her. Keep up the great work!! You will continue to have my business. Thank you.
Leith Ford, exceptional service and care for your car – Wow. It's about time I found a car shop I could get consistent honest advice on what needs to be done, and consistent quality service at a fair price. I have worked with one of the managers, Bodie, on several occasions, with my two vehicles ( neither being a Ford), and have always been pleased to get reliable great service. The work on the vehicles is always reasonable and done well the first time, also. I'm delighted to have finally found a consistent honest shop in town. I recommend them for any type vehicle!
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