Cary >Pets & Animals > VCA Cornerstone Animal Hospital
Good experience. I have two dogs, both labs, I've been going here for annual check-ups, shots and to get my flea/tick medicine and heart worm pills since I moved to Apex in 2009. The office is clean, the location is convenient and the staff is friendly. On my most recent visit they found a lump (fatty tumor) on one of my dogs, so we scheduled the surgery, they removed it, examined it and it turned out to be benign. Could have been a big deal, but was a pretty straightforward experience, they communicated well what to expect and made it happen. Recommend.
Can't seem to get anything right.. Techs are very disorganized. They lack the necessary knowledge to answer/address the simplest issues. Expensive, the techs provide conflicting information, and their visit reminder system is completely inaccurate. Their records are not updated as they should be. The wrong dosage of medicine has been prescribed to my dog two times. $1000 later, we are switching vets. The relation between VCA and the Wake County pound fosters what seems to be a complete lack of attention to detail when it comes to the care for animals. The techs tell you one thing and the vet tells you the complete opposite. All in all, the place doesn't seem to be able to get it together.
Happy Clients. I was surprised to read some negative reviews of VCA Cornerstone on here, so I thought I would share my own experience. I've been a Cornerstone client since 2005. I have had nothing but positive experiences with the doctors and staff. I have never been pressured to purchase anything. Frequently, for optional services, I have asked for and received very impartial advice about whether or not my dogs need that particular service. The doctors, techs and office staff are always friendly and knowledgeable and always take the time to try to make the experience a little less yucky for my pups. I haven't comparison shopped to find the cheapest vet in the area because care is more important than price to me, but their prices seem consistent with what friends in the area pay other clinics. I'm a picky pet parent and would not continue to bring my dogs here if I had any reservations about the care they receive or the people from whom they receive it. I trust them to do what is best for my dogs and have never been let down.
New Client - will be going back. I moved here not too long ago and my lab was recently due for her annual check-up and rabies. Despite some of the older negative reviews I read I decided to take a chance and go here because I’ve had positive experience with VCA in the past. The service was great, the staff gave my dog so much attention I thought she would be spoiled rotten by the time I got home. The prices were pretty similar to what you’d expect to pay for the type of service you get, plus I had a coupon for new clients that I got off their website.
Wonderful Vet Care.
I have recently found a kitten on the side of the road and brought him to VCA for a check-up. The Dr's were wonderful and checked him head to toe to make sure he was fine. I was not charged for anything extra and was surprised at how thorough they were. I have two other dogs and bring all my animals to VCA. For those complaining about paying for services, I say those are just ignorant pet owners. No good vet will give your animal a shot without examining them first. VCA is an upfront and honest clinic and I wouldn't trust my animals care to anyone else.
I HIGHLY recommend VCA and encourage all to NOT listen to the negative comments.
Great place for your pets!. I will never take my pets anywhere else! I feel welcome every time I come through the doors and am greeted by name. The entire staff truly love my pets and seem to genuinely love their jobs. The doctors practice great medicine and they price match those expensive heartworm medications. Way to go VCA Cornerstone.
Bad, way bad.
Make an appointment to gets shots. They say he needs a "physical first "(charge). I get the physical, tell them I want "ALL" the shots. They say okay.
Two weeks later I get a card in them in the mail- my dog needs his distempter shot. So, I go back, and they tell me he needs ANOTHER PHYSICAL (charge) before he can have the shot. Okay, dog needs the shot. I ask "When does he need any other shots. I am told "next year".
Three weeks later I get a card....my dog needs his parvo virus shot. I ask what! Make another appointment and complained this time. They said he needs ANOTHER PHYSICAL (charge) before he can receive his shot. I told them no way....then the office manager explained it to me. It must be my fault for not understanding what they're doing. After complaining a little louder they said...they'll waive the physical fee this time.....
Oh the physical consisted of lifting his ears and looking inside, not with a scope mind you. No pulse, nothing for a heartbeat....oh but they did weigh him.
Well, that was over a year ago.
My opinion is stated above and I say stay far, far away from this place. I have had other problems with them as well but would take a while to explain.
Oh, VCA is a kind of coop, where they are all over the country. But this place just could not seem to get any of my records, so I needed a physical on day one (charge).
I tried to post this with ZERO star rating but it would not let me....so I am forced to give them a 1 star rating....but IMO zero is warranted.
Used car lot of veterinary care.
Sell Sell Sell. Get ready for the sale. You want to super-size that knee injury? You want some Front Line with your rib off rabies shot? From the minute you step into that examination room you are sold to.
Congratulations, you have found the used car lot drive thru of animal care.
They will not keep your dog at night if they need care 24 hours and will have you pay for expensive overnight care elsewhere.
2 vets told us our dog needed surgery TWICE when she didn't? Thankfully the 24 hour dog care we had to drag her to had an ethical vet that told us the truth.
Bad medicine, bad selling, bad experience.
They won't even accept a prescription from 1800PetMeds. They MAKE you buy it from them because they mark it up to rip you off even more. As if telling you your dog needed surgery when they obviously didn't wasn't bad enough! We finally got out of that place while our animals were healthy. Save your pets!
Expensive and Terrible Customer Service. Avoid this place if you love your animal and your money. This is the most expensive vet in the area and they will do anything they can to make your bill higher than it needs to be. We have spent lots of money here and they charged us $120 for a medication for our dog that we could have gotten for $12 at another vet and they will not take the prescription back or price match it. This was just the final straw, there are many things wrong with this establishment. We have now closed all of our accounts with them and will never return. Sorry VCA you really screwed up this time, because being stingy lost you at least 3 patients and all of our friends animals that we referred to you. Hope your happy.
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