11835 Retail Dr, Wake Forest, NC | Directions 27587-735235.971753 -78.541220
Sun 09:00AM - 05:00PM, Mon 08:00AM - 08:00PM, Tue 08:00AM - 08:00PM, Wed 08:00AM - 08:00PM, Thu 08:00AM - 08:00PM, Fri 08:00AM - 08:00PM, Sat 08:00AM - 07:00PM
The staff at the Banfield Pet Hospital in Wake Forest, NC are pretty good; however, beware of product up-selling and unnecessary lab tests at this location. Make sure to ask your veterinarian how the information will be used. Will it be used to help or improve your pet's health or quality of life. You may be surprised to learn from your veterinarian that they are just interested in gathering more information while knowing it wouldn't make any difference regarding your pet's treatment. Hopefully they are not doing this simply as a means of improving their profit margin. Regardless, you should ask if it is really necessary. Also be aware that you can often purchase medications, cleaning solutions, medical apparatuses much cheaper from other sources such as Petco, the internet, possibly from the PetSmart store the Banfield Hospital is located at. Don't get in a hurry if you plan to visit this location. Whether it's a scheduled appointment or an emergency, expect to spend 30 to 45 minutes when dropping off and picking up your pets. If you are waiting with your pet during a scheduled appointment, bring your kindle and a snack.
You should know that Banfield Pet Hospitals may be privately owned (franchises) such as the location in Wake Forest, NC. If you experience a problem at a privately owned location, any kind of problem, the corporate office will not do anything more than listen, document, and send your complaint back to the location you are complaining about for resolution.
I'm giving the Wake Forest Banfield Pet Hospital one star. While the staff is good, I have to vote with my wallet. I don't appreciate being told a procedure will cost ~$70 when I am already paying ~$60 a month for a pet plan and then getting hit with ~$130 bill not including the medicine. Part of the ~$130 was a elizabethan collar sold to me at the discounted price of ~$31 (original price~$36). A designer elizabethan collar was available on-line for ~$21. I believe PetCo has a similar one for ~$16.
I took the time to explain the situation to the veterinarian. I told her that I felt the situation was not right. I told her I would call her corporate office and talk with them about it. Not as a threat, but I didn't think she had any control over the situation. The following day she called me and explained with an arrogant tone that she was the Chief Operating so and so, which means she is the franchise owner, and said any complaint made to the corporate office simply gets kicked back to her.
Best Ever - My Dogs Love This Place! – I bring all my dogs to Banfield in Wake Forest! I started with the puppy in May and when I realized what great care (and great price) they provided I transferred my 3 older dogs! In the past I would try to home treat my older dogs, because the typical vet visit bill would top the $250 mark - it did not matter how sick the dog was or how routine the visit! Now, as part of the Banfield program - costs are so under control and the older guys are even getting their teeth cleaned! Something I simply could not afford before Banfield!
Keep Looking – Banfield is a corporate pet farm of an animal hospital. To be fair they seem heavily overworked but I suppose that's because they don't turn down business. My experience with this place was less than stellar. I can't say my dog was mistreated although he did come home from an overnight stay with a small cut over his eye, no one could or would explain that. But my real complaint is with the staff overall. The girl at the reception desk screwed up my appointments not one but three times! I show up with my dog and with a sheepish smile informs me my appointment was this morning or it's the wrong day or she forgot to put me in. Plus she undercharged me on the bill even when I insisted she was making an accounting error. Sure enough, the vet himself called to assure me the bill had been corrected and when I told him the girl made a mistake he commented that it must of been something I overlooked....huh? This place is terrible. Never going back again.
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