Holiday Inn Hotel & Suites Raleigh-Cary (i-40 @walnut St)

Doesn't Recommend

bpsycho

Joined 4 years ago

Hotel looks nice but BAD customer relations. The hotel will lie to get you out. My family received a chemical burn from their indoor pool that was overly chlorinated. At check out the front desk stated that the manager on duty was the cook and could not assist me with my complaint. The clerk called his supervisor and then, THEY OFFERED to take one night of the bill of my mother's and my room. I later got a call from the general manager who states she has no intention on refunding my money. Do not stay at this hotel!!! Not only is the indoor pool overy clorinated, to the point the my throat hurt from breathing in the gas after only a few minutes after which I left the pool, but the management does not care about their guest and blames all problems on the corporate office.

Recommends

soccermomma18

Joined 5 years ago

Great for Families. The hotel staff was very accomodating to our large group that traveled to Raleigh for a soccer tournament. The kitchen staff was helpful in keeping the water bottles and coolers for the team full of ice and helping us get the team fed and ready for their games each day. There was minor confusion upon checking in and a food room changes needed but for the cost and the type of hotel, everything was fine.

Recommends

Robyn Galbos

Joined 10 years ago

For more than 50 years, this hotel's familiar green sign has signaled budget-friendly lodging for families and business travelers.. In Short
Since its 1952 debut in Memphis, Tenn., Holiday Inn has become one of the most recognized hotel brands in the world. Kids rule here: Children age 19 and younger stay for free when sharing a parent's room and as many as four children per family (age 12 or younger) eat for free at hotel restaurants. Other amenities include 24-hour business services, an in-room coffeemaker, iron, hair dryer, room service, a swimming pool and a fitness center.