Raleigh >Automotive Sales & Services > City Autoworks
2407 Paula St Ste A, Raleigh, NC | Directions 2760835.813471 -78.625612
Open Monday thru Friday
9:00 am to 6:00 pm
Weekends by appointment only!
Good Work and All Around Good People – My husband and I met Ross and the City Auto guys after we bought our used 2000 BMW 540i, they have proven to be nothing but honest, fair and great to work with. They have gone out of their way to see that we get the best price on parts, and have been more than helpful with advice and information. Everybody has been kind, and in a car repair crisis that goes a long way. This has been our experiences every time. I trust their work and I trust their opinion. Black Betty, and the Bennett family thank you!
Just plain CRAZY – ROSS TOLD ME I NEED A NEW MOTOR IN MY 2002 HONDA CIVIC BUT I AM ABSOLUTELY 100% CONVINCED THAT MY CAR WAS NEVER EVEN LOOKED AT.
I stopped by City Auto Works 3 weeks ago and talked to Ross. I told to him that I had been to three other area mechanics trying to determine an overheating issue in my 2002 Honda Civic. The three previous mechanics had replaced various parts (2 thermostats, 2 water pumps, a cooling sensor, and fan switch) and each of them told me three different things as to what was wrong with my car (nothing, radiator, head gasket).
Ross said they were Honda specialists and based on my explanation that it sounds like the head gasket (the car will not get hot if I drive the car around town, but as soon as I get it to speeds over 70, the car will overheat when I get off of the highway, or come to a stop) . I told him I would be back.
On Wednesday, I stopped back in to talk with Ross and asked if he could look at my car Thursday or Friday. He said to bring it in Thursday morning. I requested a head gasket pressure test be done since a previous chemical test was 'inconclusive'. I also told him that since I had last stopped by several weeks ago, the car had not overheated at all. He said he would run some tests and let me know a couple options.
I decided to go up to the shop at 5:30. I found it very strange that no one had called me, but willing to give them the benefit of the doubt. When I got there, three of the guys who work in the shop outside. I told them I drove the Honda Civic and that no one had contacted regarding the status. No one knew what I was talking about and asked what I brought it in for. They called Ross, who was on his way back to the shop. Then, all three of them walked over to my car (suspiciously parked in the exact same place) and popped the hood. I was under the impression that they had not gotten to my car that day, which wouldn't have been a big deal since I have another car. When Ross returned he told me that the coolant was low and there was no leak (which I already knew) that it must be exiting through the tailpipe and recommended that I PUT A WHOLE NEW MOTOR IN. Dumbfounded, I asked him why no one had called me about my car. He said he has been off of the premises for the last 4 hours helping someone else (terrible excuse). I asked him why none of the guys knew anything and he said because HE looked at it. Ross didn't seem to look like he had touched a car or even been outside in the heat. When I asked him about the head gasket test he said that there really is no definitive test to determine if I had a blown head gasket, but didn't say whether he conducted the test I requested. My frustration was building. I asked him if he drove my car. He said he drove it around town and it didn't get hot, after I SPECIFICALLY told him that the car can drive around town all day long but it needed to get up to high speeds to overheat. I told him that none of this was making sense and that I didn't understand how my car had not acted up for weeks and now he is telling me to put in a new motor. HE THEN PROCEEDED TO YELL AT ME, 'LOOK, DO YOU WANT MY HELP OR NOT! IF YOU WOULD BE QUIET FOR A SECOND I WOULD EXPLAIN TO YOU WHAT'S GOING ON." I calmly told him that he and I could go inside and I would give him the $82 I owed him for looking at my car and the guys could close the hood because I was going to take my car elsewhere. HE THEN SCREAMED, 'YOU KNOW WHAT, I DON'T WANT YOUR MONEY. GET OUT OF HERE AND DON'T COME BACK'. Then he stormed inside. One of the guys came over to me and apologized for his behavior and the others looked truly embarrassed. Then when I got in my car I noticed that there was no paper floor mat and the radio was blasting on the same channel as when I dropped it off. In my many experiences, the mechanic ALWAYS turns the radio off. I am truly convinced that this guy told me I need a new engine based on the information I had already provided him.
Crazy Fast – I broke down near downtown and got the towing service, calling from my smart phone. I was back on the road in a couple of hours.
Wow. Saved me a lot of trouble.
Very Impressed – First of all I am a female and know next to nothing about cars. So you have to trust who you choose to work on your car. That is one hard thing to do.
So that being said. My experience with City Autoworks was great. I got lucky and chose the right one.
I will certainly be a return customer and will spread the word.
Good Guys... Good price – I brought my Trailblazer in for service and to get ready for inspection. I had some minor issues and my check engine light was on. They replaced everything I needed and did my service in a very timely manor. In the end I had no check engine light and was very pleased with the service and price. I WILL be back. Ask for Ryan he is the man!
Excellent Service! – I dropped my Accord off to get the timing belt changed, new rotors and brakes. I got an excellent experience. They did a great job with very reasonable prices and finished in a timely manner. I will refer all of my friends. Thanks!
Honest & Fair - You won't go wrong with them! – These guys are awesome! They were the 3rd mechanic I went to in preparation for a drive across the country. After the dealer came back with recommended repairs pushing $1000, and another one missing some important details, I wasn't sure what to do. The guys at City Autoworks jumped in and explained each service, what it was for, and assessed the safety aspect according to my upcoming drive. They saved me a bunch of money & gave me peace of mind for my trip. They are honest, friendly, & I would not think twice about trusting them with any repairs. They will only do what is necessary without telling you you need a "Johnson Rod," but they'll let you know what condition your vehicle is in so you stay informed and aren't taken by surprise later. That kind of service is priceless!
Excellant Service!!! – Been taking my car to City Autoworks since they opened and I will not ever go anywhere else! They were honest about my repairs and were not looking to get rich fast! They were very prompt about the service performed on my car! I couldn't have gotten better service or price anywhere else! I will and have recommend City Autoworks to everyone I can. They are a step above the rest! Trust in a great mechanic at City Autoworks!!!
Legitimate and down to earth – I've been going to this place since a week after they opened shop, and I don't think I'll be going anywhere else but here to service my car. The owner worked for a Honda dealership, acquiring all the knowledge of experts for these cars. Hence, he knows Hondas and Acuras inside and out. Thus, bringing my Honda Accord there is like bringing it to the dealership as far as specialization.
More importantly, the place has honest people. I'm not a car guy, and I have not been sold services I don't need at City Autoworks. I showed them recommended services from the dealership, but City Autoworks showed me how my car didn't need some of those services.
Bottom line, I trust these guys and can't find anywhere as well priced for these services. While they specialize in Hondas/Acuras and even have a German car specialist now as well, I'm sure I would bring another car in even if it weren't a Honda/Acura since they have the technical background and experience.
My auto technicians for life – I have been taking my Hondas and Volvos to City Auto Works for years. They have done everything for my cars including oil changes and routine scheduled maintenance, extensive engine repair, exhaust repair, axle replacement, A/C repair, timing belt replacement, complete brake rotor and pad replacement (with proper pad setting) and extensive performance upgrades to my import tuner car. There is nothing they can not do. Furthermore, there is nothing I do not totally trust them to do correctly, the first time, for the best price in town. The stand behind their work and treat both my wife and I with complete respect. I am a customer for life. Thank you very much!
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