Apex >Mambo Italiano
Waste, waste, waste...how do they stay in business?. How do horrible little places like this stay in business? I mean, really. Kitchen will NOT alter food for a specific customer's taste (God forbid you have a food allergy), EVEN if you request it and the waiter acknowledges it. You have to wait until the food comes out to be disappointed, and then find out that you can't return to to be altered, and THEN find out that even if you don't eat it, you STILL have to pay for it! What horrid, penny-pinching owners this establishment has!
Terrible food and service - I will never go back!. I decided to celebrate my wife's 50th birthday at Mambo Italiano, with my daughter and her boyfriend. As we waited to be seated, we noticed the Latin music and wondered if we were at the wrong place. After all, we wanted Italian food. I guess that's why they call it "Mambo" Italiano. Anyway, for starters, the server was very pushy, and curt. In fact, usually it is me to complain about service, but this time it was all three of my family members who were complaining. In fact, my 24 year old daughter wanted to speak to the manager, which I've never seem her do. The 1/2 carafe of house red wine was worse than box wine. It was so bad that I couldn't even drink it and had to send it back. IT WAS TERRIBLE! The server seemed annoyed by the fact that we wanted to know a few descriptions of the "Mambo" dishes and said there are no substitutions on weekend nights. Anyway, the food arrived and it was fair, at best. I ordered the Lasagna which was bland. The meat sauce tasted like generic Ragu with hamburger...NO FLAVOR! When I asked for fresh grated parmesan, I was given a pizza shaker with regular run of the mill, Kraft style parmesan. Also, they went way overboard with the ricotta cheese, that I wound up scooping it out in order to eat the noodles and meat sauce. My daughter's side of steamed veggies contained a mystery veggie. No one could figure out what it was! Beyond that, it was about 60% cauliflower. Get this; they make absolutely NO accommodations for birthdays. In fact, I'm sure the server could tell we were disappointed, so she actually suggested that we try the yogurt place next door! The night really wound up a disaster when I forgot to redeem my $25 gift certificate. We had just gotten to the end of the parking lot when my wife mentioned it. I rushed back to get the bill corrected (within 5 min of leaving), and the owner Ron said "I'm not going to do it". I was shocked! We just dropped $130 for poor service and bland Italian food, and he wouldn't accept the very thing that enticed me to go there. What a disappointment! I too am a transplant from NY/NJ area. I have run a number of successful restaurants in NYC, too. You can get away with that kind of crap in the city, but you won't last too long pissing off people down here in the South. We want good honest service, and good food. Period. Ronnie Mancuso, do yourself a favor and go back up north IF you intend to keep running your restaurant like this.
Irritating!. I took the extended family to Mambo Italiano several months ago. The food was mediocre at best...not much flavor in any of the dishes. However, that's not my primary complaint. We tried the food and won't return, so that should have been the end of it. My real complaint is that, apparently because I used a coupon, I was added to their marketing distribution list. I tried to 'unsubscribe' months ago, but apparently that did not work. I recently received a forwarded e-mail, and there is no unsubscribe function from that sender. This in NOT the way to run their e-mail marketing.
Pushy service, food was fair. Last night my family of three used a coupon from a restaurant coupon website. The coupon was folded on the table and the waitress immediately spotted it and said that she needed that. We ordered drinks and three entrees. She informed us that we needed to spend $40.00 as per the coupon and she was not sure we had spent enough. She returned to the table to tell us that we were a few dollars short. When the bill came we saw we were .75 short. This prompted us to order the brushetta. The topping was very tasty but the bread gave our jaws a work out as it was very chewy. Our waitress would zoom by the table and shoot off before we could tell her all that we wanted to tell her. My husband never did get a soda refill but I did get a tea refill. It took three interactions to get the sweetener however. My food was bland. I had white clam sauce over linguine. The sauce itself was good but the pasta was bland and diluted with the large amount of juice at the bottom of the very large bowl. My daughter did like her Grandma's pizza and my husband's rigatoni was good. That was one thing ...the portions were plentiful. The waitress was literally taking items off the table. I had merely put my fork down as she swooped by to ask if she could box it up. My daughter was still eating as she offered again to wrap hers up. After the third time she put her fork down and let her take the pizza! The food arrived at the table in record time and we literally were in and out of the restaurant in 50 minutes! we felt as if we were given the rush job to get out. The waitress's attention was not really good service. we saw it as a mechanism to clear the table around us and cut down on the down time between customers at the table. This was less than a great Saturday night. Our daughter was visiting from out of down and we just didn't feel like we could or should linger and talk.
Not very good Italian food. My husband bought a gift certificate through a restaurant website for $2 that was good for $25 at Mambo Italiano. Two of us had dinner. We had a salad, an appetizer and each had an entree. The salad was iceburg lettuce and a couple of tomatoes, the appetizer was bland, the entrees took forever to arrive and those were overcooked an bland. Even after the $25 gift card was applied, we still ended up paying over $40 with gratuity. Not worth the money. The servers were very kind and prompt and dressed well. The manager however was dressed in a sports tshirt untucked and baggy and jeans. If you're going for a nicer atmosphere where the servers are dressed well, the manager should also be dressed professionally. I would say if you're going to spend $50 on dinner for 2, go up the road a mile to Daniels and get prompt service, and far better quality food.
If you want sub par go there..... I'm sorry when you walk away feeling threatened by the Owner/Manager it's not a place I want to come back to. I was actually excited to try the place, but the service was assuming and arrogant, the food very bland. They don't care what you think....It's an awesome location and a beautiful place, but that is all.
Not Returning. My family and I went by Mambo Italiano one Friday evening hoping for good Italian food, and nice conversation. Unfortunately, we received neither. When we arrived, we were seating within five minutes; that was promising. After our drink orders were taken, it took almost 10 minutes for them to arrive. The bar was just one table away. We were seated right next to "Carmine the Entertainer". He had his amps so loud, we could not even talk to the person sitting next to us. We asked the waitress to have him turn the volume down, and he did so... for about 2 minutes, then it was back to business as usual. The food was bland, we had to keep getting the waitress's attention for refills on our drinks (water, tea, and sodas). This was the most disappointing dinig experience we have had since moving to Apex. We will not be returning to "the Best in Apex".
I love this place.
We always have some left for lunch for Sunday as we can't finish the meal! My wife and I order different dinners and get full on half of the portion because its so large.
Then on Sunday we switch, so we have four meals for the price of two. The only thing missing is the enterainment .
He calls him self carmine the crooner com . We are in our mid 50's and remember all the songs he sings. He walks around singing ,and takes requests ! All the kids feel special and are invited to dance with him.
The owners Bella and Ron are great Americans Trying to succeed the American way and are doing so.
P.S. As you can see ,This is Camine but I am Righting this review in responce to the people who have the need to want to hurt Hard working People. Some one said I watch porn at my computer , this person must be very insecure ! LOLOL #1) I never watch Porn, I dont want or need to! #2) who has time ?
Im working,takeing request Singing Happy Birthday ect....
I like to make people feel special. If you don't like me at your table just wave me off and I will not return to your table. I totally understand.
Every one at Mambo works Very Hard. Please do not write Negative Hurting Reviews full of Lies. !Everyone here is trying to make a liveing . Their are plenty of Folks who love Mambo and me, but they don't write reviews so this site make's it look bad.
Do you know how many people love it here?
I don't either but can tell you I always see folks waiting to be seated and it is always busy with new &old Loyle customers!
I may not write correct and idon't use spell check,But I know food and people! Trust me ,You can't go wrong at Mambo ! I Love this place!!!!
Comments to this review are wellcome@
Carminethecrooner com or here!
p.p.s The story at top is true and was told to me by Customers!
good family Italian.
Food here is very good for the money you spend and service is always good. I am reading many of reviews which is not about what review should be and it is all about....
"I did not get everything my way so this place is bad". Trying to save is always good but respecting regulation is also as important. Mambos pizza, pasta is very good and all the portions are huge as in family style. This is not fancy upscale restaurant but it is worth five star of my money.
Great Experience. Found a new italian restaurant and it was great. The food is great, very good service and the atmosphere made me feel as if I was in Little Italy. I would highly recommend you check it out. Will be back!
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