Raleigh >Plumbing Contractors > Triangle Plumbing & Backflow
Po Box 41432, Raleigh, NC | Directions 2762935.770001 -78.640001
ABSOLUTLY HORRIBLE SERVICE!!! And the person making appointments is VERY, VERY RUDE and CONDESCENDING!!! They don't know how to help people with plumbing concerns!!
This company did a great job for me during a kitchen and bath remodel, including replacing both bathroom valves, hooking up a dishwasher etc. Last month my water heater went out (leaked), and they replaced it with a good quality (Bradford White) WH, also replaced the expansion tank and drain pan and advised me to get a second water alarm for the floor by the washer/dryer (first is kept in the drain pan). I've had several different plumbers do the work and all have been very pleasant and professional. The office manager can be less than effusive in her customer service orientation so I would look for a bit of improvement here. Overall I'm very pleased with the work they did.
This is a horrible company. Do not think about using them. There are so many other companies to use in the triangle. On July 21, we had a leak in our bathroom and the water was coming down our drywall. I called our home warranty service (American Home Shield- also a horrible waste of time) who contacted Triangle Plumbing and Backflow to do our work. The plumber did come out as an emergency and took our $75, but then used plumber's putty around the bathtub drain and cut a 8 inch by 8 inch hole in our ceiling. He said he fixed one leak, but needed to send an estimate to the warranty company to approve additional work.
Keep in mind, he was sent to fix an emergency leak. HE DID NOT. He said the next step would be for his company to contact me within two to three days. I waited four days and called them myself. I was told this was wrong and needed to talk to American Home Shield.
I tried making contact for three days and finally was able to make contact and was told that Triangle Plumbing had never sent in an estimate to the home warranty company.
I contacted Triangle Plumbing again and they told me it would be $295 to fix the additional repairs. I asked for a written estimate and they refused to send me one.
I fired them immediately and threatened to speak with the plumber's licensing board about them. The owner jumped on the phone and cursed me out and hung up on me.
Long story short, I was able to work on the problem myself the next day and found that it was simply the bathtub overflow had come loose. I went to Home Depot and paid $3.00 for a tube of silicon.
Now I am out $75 to Triangle Plumbing and have to repair my drywall myself. What a waste of time of money.
When I explained the situation to my family, even my 13 year old daughter asked if the overflow should have been the first thing the plumber looked at. WOW, what insight. Maybe she should work for Triangle Plumbing. Maybe then they could do a quality job.
Once again, never hire this company and throw them out of your house if someone else sends them. My situation will probably end in a lawsuit against them, but I hope this warns people about them prior to the outcome.
Provider was supposed to install a 1.25 inch gas line from my gas meter to my backup generator located on other side of house. Job required trenching, obtaining permits, passing inspections, running the 1.25 inch gas line, connecting line to gas meter and generator. Approx distance of 110 feet.
How'd it go? Here are my experiences with this company:
It went only part way.
* Triangle Plumbing did do the trenching.
* Triangle Plumbing installed a 3/4 inch gas line instead of the 1.25 inch line previously agreed to.
* The generator requires a 1.25 inch line to operate properly in event of a power failure.
* Installer was shown the generator installation guide which specifies a 1.25 inch line.. Installer said "the book is wrong."
* In addition, I called the manufacturer to verify and they too stated that 1.25 size line is required.
* PSNC energy gas technician also stated that 1.25 inch piping is required to meet the generator load.
* Triangle Plumbing insists that both the manufacturer and PSNC energy are wrong.
I even received this email from the manufacturer:
You AT THE VERY LEAST need 1.25. Our chart is extremely clear and should be very self explanatory to any plumber that understands this. This is GENERAC STANDARD.
If any questions, concerns, or whatever it may be, please contact me anytime.
Generac Power Systems, Inc
Phone: 262-544-4811 x2629
I refuse to accept this 3/4 inch gas line, that it is not what we agreed to and Triangle Plumbing has been told this on multiple occasions. Triangle Plumbing was informed prior to project beginning that line was to be 1.25 inches and has been told several times that the 3/4 inch line is not acceptable.
Triangle Plumbing refuses to replace the line.
Since no progress has been made on a resolution, Triangle Plumbing has been told to recover the 3/4 inch line that they installed. Triangle Plumbing has not done so and after three weeks of excuses and arguments from them I have a 110 foot length of unusable pipe and an uncovered ditch in my back yard.
Since I have already paid 50% of total cost of this project, apparently provider has decided to abandon project and just keep my money.
Triangle Plumbing has failed to complete this project, meet my needs as a customer and prefers to argue than to make it right. The work done to date is unsatisfactory and incomplete. No attempt to resolve this matter has been made by Triangle Plumbing except to say I can have a Cary inspector come out and inspect it.
I am extremely unhappy and do not recommend this company as it is clear that the owner does not care about meeting agreements. I have emails to back up my claims should anyone wants copies.
This is BY FAR the worst plumbing company I have ever dealt with. They are absolutely shameless about taking your money up front, doing shoddy and incomplete work (my leak actually got WORSE after they left!) and giving you a scathing response if you attempt to resolve the issue.
I would not EVER give these jokers access to my home again. A third-rate operation that exists only to squeeze you for as much money as they can as quickly as they can, then stonewall you when you call back (unless you are stupid enough to pay them even more to fix the issue that THEY created).
This is why you should never pay a plumbing company up front...
I had two issues with them. The first involved payment. They expect payment before the job is done. I told them I would pay after. The afternoon they finished, they demanded I come down immediately to pay or they were going to file a lien against my home! First off, they would never be able to do this so an empty threat but secondarily, I could not drop everything and be there as it was a rental property and I wanted to inspect things first. Very unreasonable.
Secondarily, they left the yard in an absolute shambles. Everything ripped up, ditches, unreplaced shrubs, ground uneven everywhere. I had a landscaper come by and he said he had never seen anything close to this. The response of the company was that they did not quote for landscaping work! I would call it cleaning up after myself.
I could not recommend them for these two reasons. Price wise, they seemed competitive and the plumbing work itself is okay as far as I know but their other practices are horrible.
Home Warranty Claim – We have a leaky water heater and thankfully a home warranty, but when you've been assigned to one company, you have few choices. And they took advantage.
Apparently the owner of this company also answers the phone and hangs up on customers if she doesn't like the way they ask questions. I'm fairly certain that I wasn't speaking to the owner, but the owner of this company doesn't want you to know who he/she is. Well, then the owner doesn't get my business or recommendation.
After doing a bit more research, I discovered that there are 12 complaints to the BBB about this company in the past few years! BEWARE!
Hot water heater in Raleigh Durham – Had a hot water heater put in by Triangle Plumbing at my home in Raleigh this afternoon. I called a few other plumbers in Raleigh to find out there availability and prices. some of them all i got was the company voice mails. Others answered and ether the prices where to high or couldn't get here until next week. I got all sorts of prices from $1150.00 to $1300.00 Triangle plumbing did the whole job for $849.00 and had it in that day. Triangle Plumbing did a great job, I would recommend this plumbing company to any one in Raleigh Durham
Great company Excellent Service – I had a pipe burst in my home during the snow strom. I call ever plumber in the phone book for emergency service. Triangle Plumbing & Backflow was one of the few to help. They instructed me on how to cut my water off and stop the leak. They came right out and repaired the leak. The price was so fair. I will always use this company. Thanks for the great service.
I would NEVER recommend them!!! – I was originally very happy with the installation of our master shower until we noticed a leak within 2 weeks of the installation. Problems happen with faulty parts sometimes but they have refused to pay a minor $300.00 in sheetrock repairs due to the water damage resulting from the leak after promising to "pay what we need to". I have no fault with their work, but DO NOT CALL THEM if you value companies that stand behind their work and care about the customer being happy after the work is done.
By the way, from reviewing their positive reviews on this site and several others, it appears that employees from their own company are posting those positive reviews.
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