Raleigh >Highlands At Brier Creek Village
Will ruin your credit.
I'll start this by saying that my wife and I lived in the Highlands for a year and a half, we moved here because we liked the location, the price and the fact that the apartments were new. We have a dog and a cat that live with us, both of which are potty trained.
When we moved in the office workers were very nice to us and remembered our names, and the maintenance staff was great, they were quick and responsive when issues came up. That pretty much sums up the good things about this community. Now onto the bad...
First, the noise is AWFUL in these apartments, we lived in a middle floor and could clearly hear conversations from the people above and next to us. We could hear people knocking on their doors, we could tell exactly where the people above us were located within their apartment since we could hear their footsteps perfectly. I had to sleep with a pillow over my head anytime our neighbors had visitors.
Next (and absolute worst), while my wife and I were out all day shopping our dog peed on the floor. This only happened once and I immediately cleaned up the peed spot on the floor as soon as we got home. There was no stain on the floor, the only way you could tell that anything happened was because the carpet was "roughed up" from where I used the cleaning brush to scrub the stain out. I work full-time and my wife was pregnant for the final 6 months we lived here, so we very rarely had visitors and kept the apartment squeaky clean throughout our occupancy. So, once we moved out I fully expected to receive our entire security and pet deposit back since the apartment was so clean.
However, a couple weeks after moving out, we received a bill in the mail for over $1,000!! They claimed that there were stains throughout the apartment which required the carpet to be replaced in the living room (where the dog pee spot was). Not only did they replace the carpet, but they also said the stains were so bad they had to replace the pads under the carpet and reseal the floors! Whats worse is, they said that since they couldnt find carpet that matched what was in the bedrooms, they had to replace the carpets and pads for the entire apartment even though only a small section was actually "stained", and then had the nerve to charge us for it! Our pet security deposit only covered a portion of the replacement cost, so we are stuck footing the bill for the remaining balance.
I immediately called a lawyer and found out what I needed to do to fight these ridiculous allegations, but since we didnt take pictures of the apartment before we moved out (I didnt think we needed to since the place was so clean) I had little ground to stand on. So today I received a phone call from a collection agency threatening to ruin my credit rating if I didnt pay for the $1,000 in cleaning fees!
Not for Families. If you have children, this is not the apartment complex for you. This is a good place if you are in your 20's, want to play loud music all night, play drinking games at the pool, and party. Staff shies away from neighbor conflict, so if there are any disturbances, suck it up. They won't do anything about it, even though you have certain "rights" as a renter. On a positive note, the maintenance is efficient and timely with answering complaints.
Corporate thievery. This is definitely a negative review based on a single bad experience...this is a corporate-owned facility whose single goal is to get you in the door, assess fees regularly, and wrap up the experience with absurd charges. The facility itself is your usual large complex and while fairly new nothing remarkable. Their true specialty is mathematical creativity. Expect a 10% minimum addition on your lease after you move out. Their carpet contractor stays VERY busy, so beware. It's all smiles until you're out the door. Not worth it folks, pay a premium elsewhere or just go cheaper.
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