Be ready to wait! Rosalini's is never
fast, but tonight set a record for slow at TWO hours!! Not a big order. Garden salad, Calzone, half rack ribs. How hard can that be? I ordered on line at the automated response said "40 minutes". After an hour I called to see if it was about to come. I was assured it was almost here. Called again 30 minutes later, and finally called after two hours to cancel my order at the delivery man pulled into the drive. He apologized, said he had gotten lost, they were super busy, an his phone died so he could not call. Seriously!? A delivery person with a dead phone?
The food is OK to good. Large portion and good flavor calzones, over seasoned, tough ribs. Oh and a warm salad (no surprise after two hours). At $27, I would have expected a lot more, and certainly more quickly. Lots of other restaurants popping up around Rolesville. Too bad that Big Al's does not deliver!
I sent this email to Rosalinis...lets see if they care...
We recently ordered from you for the first time on Superbowl Sunday, a pizza and jap poppers. Both were very good and no issues. We decided to order from you again tonight and were very disappointed in the chicken parmesan w/ a side of spag for $10.50 and to be honest with you, it was spag w/ a side of chicken. The chicken was cut up into 4 tiny slices which were dry and overcooked. I guess I expected something better for a price of $10.50 both in portion and in quality.
I called to make your business aware of the issue and spoke to a 'manager' named Kathy who could have cared less and said 'we have never had complaints of that before' and 'that is one of our most requested dishes' like it was my fault that the dish was very lacking. It seemed that Kathy cared less about your business nor my feedback. I want to make you aware that we will no longer order from you nor support your business with feedback to our friends and family. Very sad in this economy that you're not focused on providing a meal that would bring ALL customers back.
I'm just sad because I really wanted to like you guys.
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