Garner >Chrysler Capital Jeep Dodge
Great parts department service! Always looks out for me.
Service Customers Beware.
I brought a car in for service, that I had purchased from them. During their "repair", they exploded both rear axles. Since then, they have refused to look at the vehicle again or return any calls.
Best all around experience.
We have had our Durango serviced many times here. When we started looking around (a year ago) we decided on the new Durango. We went in and met David Wynne, who was very helpful in the process. He took his time with us and understood we were not making a quick design. When the new Durango came out (six months later) we decided it was not what we wanted. We decided on a Jeep Grand Cherokee and started the process. I buy many fleet vehicles and this was no different. We set the price and purchased the vehicle. You need to see David when you are looking for a vehicle. He worked with us, called and gave us updates on delivery and followed up several times after the purchase. I will be purchasing a new truck in the next year and will definitely be buying from David.
This is a dealership. They have to make money. I am a business owner and understand the reality of overhead. I always ask, how much would you charge? The average person has no idea what it takes to run a business and have qualified trained staff. If you don’t want to pay, find a friend and let them fix it until you are tired of fixing it and then take it to the professionals and have it done right.
I ‘M JUST SAYING…………………
Sneaky Service Charges. This dealership is known for being sneaky with service charges. Unfortunately, I was not aware of this until I had my own personal experience with them. I was not informed of actual labor costs when agreeing to service. I was charged $20.00 labor to insert 2 screws into the panel in my drivers seat. I was also charged $100.00 to insert a battery. These charges above and beyond excessive. Sadly, after complaining, management had no desire to work with us. Seems that at Capitol Chrysler, Jeep, Dodge the customer is anything but right.
Sign in with Facebook Sign in with Facebook to see what your friends are up to!