Verizon Wireless

Doesn't Recommend

DAMIAN P.

Joined 1 year ago

Terrible Store condescending and rude. I have had several encounters with this store all unfavorable.

One associate did not believe what happened to my phone battery where the water indicators turned red. It was their fault and they gave me a new phone with the same battery! Yet they wouldn't give me a new phone when it broke again. He then threatened me with putting negative feedback on my account.

The second time I was told I could get a new sim card unlocked. When I asked the associate he was very rude and talked to me like I was an idiot. He said I could of done that all online.

This is the worst verizon store I have ever been to. The one in the mall is much nicer. Avoid this store at all costs. It has long lines, very rude customer service where the customer is wrong and they are always right.

I literally hate this place and am trying to find more bad things to say about them. I created an account on this site just to write this review.

Doesn't Recommend

NATO

Joined 3 years ago

Avoid Store Whenever Possible. 6/21/10 I have 3 phones with Verizon - wife & 2 daughters. One of my daughters phones broke the other day and purchased a refurbished phone for her. A few days later, my other daughters phone broke, wanting a similar re-furbished replacement, I called the store. Talked to Matt who informed me that because the phone was "eligible" for an upgrade, i.e. contract extension, I was not eligible for a re-furbished phone. Matt said he needed approval with the mgr at the store- put me on hold and came back and said "no". So Verizon is willing to sacrifice 3 phone customers for over 5 years for one $50 phone - idiots. I called ATT, was about to switch, and figured I would give Verizon one more shot - call 1800# and no problem, set me up with the phone and added that the stores have incentives to extend plans - not very ethical. This store and Mgr at Walnut are...IDIOTS!!! If you stick with Verizon - bypass the stores and do it on-line.