Cary >Auto Dealers > Auto Park Honda
Today I took my Odyssey in and experienced great service. We used to drive across town but its great to have quality service from Eldwin and Stephanie. I had to call back and ask a question and Eldwin was helpful in a price quote. Thanks for your professionalism!! Chris
Don’t let them fool you. My experience with Autopark Honda is that they are slimy and deceptive. I had agreed on a monthly price for a lease with the sales person and asked repeatedly if the price he was quoting was the out the door price. Of course he said yes. But when I got in the finance office the price changed and I was told that taxes had not been added in. Of course the finance guy was not only incredibly pushy with his undercoating pitch, but he wasn’t interested in what the sales person told me, so I told them if I didn’t get the price we agreed to that I didn’t want the vehicle. The manager got involved and both he and the salesperson agreed to give me the quoted monthly price, or so I thought. All they really did was pull out the taxes and give me the perception that I was getting the agreed upon price, but I should have read the fine print. At the anniversary of my purchase I received notification from the finance company that I owe the taxes for the year on the vehicle in my next payment and the same would happen in the upcoming years. All they did was use a slimy tactic to get the sale, even though they were intentionally being deceptive. Oh, and of course I never got the customer satisfaction survey the salesmen made such a big deal about. I love my Honda, but I seriously recommend you drive to the next closest dealer, instead of doing business with Autopark Honda in Cary. Don’t believe the garbage they put out in their ads. They got the sale and an extra $17 a month, but lost a customer for life. I tell everyone I can that they really don’t have any integrity.
100% Satisfied. Lewis and Mike at AutoPark Honda were wonderful to work with and very helpful during my 1st visit to the service department. I highly recomend AutoPark Honda. Ask for Lewis and Mike!
Excellent Service-Cheryl Furcini.
Service Advisor, Cheryl Furcini, coordinated completion of a DMV-state inspection today, July 28, to correspond with the license plate renewal requirements of the same month. She sent me an advance e-mail reminder for the required inspection. On a scale of 1-5, with 5 being excellent, I rate her expedition of service a 5, delivered with a pleasant demeanor.
Signed, a very satisfied customer,
I continue to have a great experience at Auto Park Honda thanks to Cheryl Furcini. Cheryl always goes the extra mile to make my time at Auto Park Honda pleasant while making sure I get the proper service needed for my vehicle. Thanks, Cheryl.
Excellent Service. I went to the Honda Auto Park today for inflator & headlight switch recall. I was served by Mr. CJ Carranza with his good attitude and well explanation. Go ask for his service if you go to Auto Park Honda.
I was pleasantly greeted by Mr. Jackson and my service was excellent and prompt.
Excellent Experience. Bought a 2012 Honda Fit in Oct 2011. Scheduled my first service visit to get tires rotated/aligned/balanced - appointment was for 10:20am and I asked to have it back ASAP. I was told I'd get a call. At 3pm, I called Honda to find out what the status was. It took me THREE tries to get through to the service rep, who told me they hadn't started the work yet. No apologies. Called the service manager who was of no help. Big disappointment - will not return to Autopark Honda for any reason. Waste of time - now have no time for service for another month.
Mr Jack Jackson does a exellent job of handling our vehicle needs everytime we bring our vehicle into the dealership.
I recently brought my Accord Hybrid in
for service. I needed some normal maintenance done, along with AC repair and another repair
that I felt needed to be paid for Honda even tho my car was out of warranty. I'd tried to have this problem fixed twice while the car was still under warranty, but it was never fixed and over time became worse. I assumed that I was going to have to argue for awhile to get this work paid for by Honda. Thankfully, my service associate Cheryl believed what I told her and worked it out with Honda to cover 75% of the repair's cost. Additionally, the mechanic determined that my AC problem was due to a puncture wound from a road hazard rather than an equipment failure, so Cheryl suggested that I contact my insurance company to have the repair work covered by my comprehensive coverage. This was done, saving me even more money. All in all, I give Cheryl a superior rating of 5 on a scale from 1 to 5. I imagine that her job can be very tough at times, but she was very personable and professional in her dealings with me.
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