Amazing food and service!.
I have been going the Cary Pei Wei for a long time and I have always loved the food, but the service was always mediocre. However, management has recently changed and the restaurant has taken a huge turn in the right direction. If you haven't been to Pei Wei give it a try, the food is amazing and quick, and the service is stellar. I highly recommend it!
Fabulous consistent friendly place to eat!.
We walked in and were immediately welcomed by smiling faces asking if we needed assistance with ordering. Once we sat down, the food came out within 5 minutes looking delicious and was steaming hot. The general manager stopped by the table and asked how everything was and was very personable. My husband and I LOVED the food and the kids ate more than I have seen in a very long time. We will certainly make this a weekly dinner out!!
Customer Service is NOT a priority.
Pei Wei has great food, their only downside is their customer service when ordering take out. I had to wait 30 minutes for an order i called in 15 minutes earlier. The staff was rude and acted annoyed, even saying at one point "fine, i was just trying to make you feel better" when I declined a complimentary cookie for my 25 minute weight. Things happen and orders get delayed, but there is absolutely no excuse for rude staff. They lost a loyal customer tonight.