Like some reviewers I had problem scheduling my first time cleaning using a coupon I got as a shower gift. A relative recommended calling the owner so I did and got cleaning scheduled when I wanted. Even got free hour as bonus! Loved the cleaning and the maid they sent so I signed up for biweekly service at the discount rate. Always helpful when I need to make changes to my schedule. Not sure what other reviewers experienced but I'm happy camper now!
Do not recommend at all. I signed up for 4 hours of cleaning but only got 3 1/2. She left while I was out and my husband was here. She didn't finish the additional bathroom I asked her to do. Called the owner and left a message and he didn't bother to call me back. This was through twongo. The cleaning that was done was not even worth the money!
Terrible Employment Experience.
I started working for the end of 2011. I was told that I would get a number of homes to clean within a 20 min radius of my home. NOT TRUE...the first week, I got 2 homes....total of 60.00 to me! The second week, I got a little more, but still was disappointed. I went and cleaned a home for 3.5 hours....the homeowner started complaining the moment I walked in the door. After the job was done, I called Carolina Maids and told them that she was going to call them and complain.....she did....I didn't get paid AT ALL for that job...That job was about 40 mins from my home! Gas, supplies, time, paying for a sitter....WTH?????
The next week, I got NOTHING! NOTHING at all. They said that it was slow....How is a person supposed to pay their bills when they are not working? I have experience cleaning homes and had my own supplies, but why should I be punished for a woman who was never happy to begin with? They didn't even pay me for the gas to go out there! WHAT A JOKE!
If you ever need a home cleaned, call someone else...if you are looking for work....GO SOMEWHERE ELSE! These people are a joke!
what a joke!. these ppl are a joke1 they don't even deserve any stars. i applied and filled out an application for them a while ago and despite having prior experience in the cleanig industry they wouldn't give me a job, hell they never contacted me saying yay or nay. they are extremely unprofessioal, the person who was supposed to interview showed up fifteen minutes after it was scheduled yet they stress u be on time to houses. they want u to be excellent cleaners but their office looks like it hasn't been cleaned in ages, doesnt look organize at all, and perhaps they live upstairs. the manager has got to make a ton of money, since they pay nothing for any kind of insurance/unemployment etc, and maids are supposed to pay for there own supplies. so if a regular cleaning costs someone 30/hr the maid will usually only get half that less after supplies/gas etc and the manager gets the other half. this company doesnt make any sense.
Carolina Maids was terrible.
I have been going to school full time in addition to working and have just run short on time to clean my house. I was shopping around for different cleaning services to see which rout I wanted to go and I had already tried a couple of companies that I was pleased with when I noticed this twongo coupon for Carolina Maids. I purchased only the 2 hour cleaning so that I could see what this company had to offer before committing to more time with them.
The website indicated that I should give the maid a priority list of what we wanted cleaned. Because 2 hours is a fairly short amount of time I took care of the vacuuming and other work and only requested that the maid dust the living room and master bedroom, and clean up the in the kitchen and master bathroom. I was extremely disappointed to come home and see that all of the rooms still had dust on some of the surfaces and there was no attempt to clean the shower or counter in the bathroom.
Another point of frustration was that the website clearly indicated that the maid would be using the company's cleaning supplies, but this maid used all of my cleaning supplies. She used quite a bit of my paper towels, my swiffer mop and wet swiffer pads had been used on the kitchen floor, my bottle of 409 was out. Had I known that my cleaning supplies were going to be used this would have been acceptable, and I would have made sure that my house was stocked with more cleaning supplies. However, this is the complete opposite of what was supposed to happen according to the website.
I sent an email to the company complaining about the service, thinking that it was possible they just had a bad employee. I did not hear anything back for about a week when finally someone responded saying they would look into it. I have not heard anything back even after following up and that has been about 3 months ago now. So not only was the product shotty, apparently the company is ok with that.
I would not recommend this place to anyone. As I mentioned I have tried other maid services in the past that have worked out really well. I was just trying to see if I could find a good company with lower rates but in this case I understand why they are more inexpensive than the others.
Just Awful!. These guys were terrible! Having just had a baby a couple of months ago, we bought 2 twongo coupons for 4 hours worth of cleaning to test these guys out and see if we'd book them for more regular cleaning. The lady they sent out assessed the house & said it would take her about 5 hours to clean. To which I said not a problem. With the arrival of the baby, we haven't had time to do much & the house was in dire need of cleaning. Well, the gal was just awful! Not only was she SLOW and oblivious to the "65 point checklist" on their website, I GAVE her a detailed list of my own (when I realized she was just making things look clean) which she glanced at before putting in her pocket. She probably wiped her you know what with the list because many of the things on the list didn't get done. She didn't use the blind duster she brought with her for the blinds, instead did it by hand, didn't dust shelves/fixtures, mop our hardwoods, vacuum our upstairs carpet or even clean our shower!!! The event just left such a sour taste in my mouth! It seemed like they sent their lowest paid and poorest performer. Needless to say, we won't be booking these guys ever again & will steer all our friends away from using them.
Editorial Review. Carolina Maids extends an array of cleaning services to residences in Holly Springs and the surrounding area.
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