Don't bother making an apt - doens't matter..
For the third time I've made an apt at this spa and had to wait because 'we just put someone in'. What part of apt time doesn't make sense? The answer from the desk staff was ' well most people are usually late." well not me.
Since the new mgmt and with Tara and Tamara gone customer service has gone downhill.
So why make an apt at a specific time if it's not going to be held?
Finding a new spa after this session is complete.
Will Never Be back!.
New owners but won't be in business long!
Received 1 week trial coupon having been a prior member encouraging a return now that the spa is under new management. Thought this was great and it is that time of year to start/renew a membership. Went to use it and once you show up they have all kinds of terms to use including you MUST bring a friend.You cant refer a friend, can't give them a coupon to come in when it is convenient for them, they must be with you. Now I am in my 40's so it is not a teenage thing and none of these requirements were in the promotional letter. VERY frustrating experience. I even waited 15 minutes while the receptionist texted the owners. I went down the street and signed up at Sun City and had a very nice experience. Bad business decision Planet Beach ....
LOVE this place!!. Very friendly and enjoyable staff as well as very knowledgable in their equipment and helped me through picking a package that suited me. Has great deals and over all awesome! I'm so glad that they reopened.
The Best Place in Cary. I have lived in Cary Park for three years and never even walked in side of Planet Beach because I had been in some many other “tanning salons” and just figured them to be all the same. I had some time to kill so I did. I was truly amazed when I stepped into what I thought was just a “tanning salon”. I had no idea Planet Beach@Cary Park had so many awesome and relaxing pieces of spa equipment plus their top of the line tanning beds. The young lady welcomed me at the desk and was so very polite. She took the time to ask me what my goals were, as she took me on a tour, so they could recommend the proper spa package and skin care regime that would help me achieve my goals. This was defiantly not what I was use to in other salons. The entire staff seemed to be very knowledgeable about the equipment and the product they carry. They told me how and why it will help me achieve my goals. I started using the facial wash and the moisturizer and in three weeks I have seen a difference. The spa was so clean and I pick up on things like that. It is a very friendly atmosphere. They are so willing to help me with any question I may have and really explain it to me until I understand it (you don’t find that anymore). The second or third time I was in, they already knew my first name. I have been in many different salons and felt like I was just another number. I believe I have found my home at Planet Beach@Cary Park. I would recommend this place to everyone. The Hydration Station is the best and the HydroMassage is a very close second.
Best Tanning Salon in town!!!. I started tanning at Planet Beach in Cary this past Sunday when I signed up for a package and I love every bit of it. The girl I talked to at the front desk so very nice and had so much information to give me.
RUDE STAFF.... I recently just moved into the Cary Park area in to Amberly. I have found that most people in this area are really nice, friendly etc. I joined the Planet Beach Contempo Spa right there in my neighborhood because it is convenient and when I joined the lady was very nice and I was so excited to have found such a lovely tanning salon to go to. However, the last few times I have been to visit the front desk girl is so rude. I cant stand it when people are at their job and cant seem to even try to be friendly to guests. I now go to the Apex Planet Beach; being it is a little far; I dont like driving to the one on Maynard and the staff at the Apex Planet Beach know my name, have learned my needs, and are so friendly and energetic and seems like they love their job. MAD PROPS to the Apex Planet Beach. I can say; I will not be going to the Cary Park Planet Beach now, and I will advise my friends of their unpleasant staff. Maybe their manager needs to do some re-thinking before she hires these super rude girls!
I sincerely apologize for your unpleasant encounter at the Cary Park location. It is our goal to deliver superior customer service for every customer and anything less will not be tolerated. I hope that you will give the Cary Park location another chance to deliver the superior customer service you deserve. I have my business cards with my contact information located on the front desk for customers to contact me for any reason. If you would, please contact me so I can give you the individual attention you deserve in this matter.
Planet Beach Cary Park-extremely professional and friendly staff.
We only use the Cary Park salon and just love the staff and variety of beds offered.
Our tans are the best we've ever had in North Carolina.
You are certainly missing something good if you are not coming to Cary Park.
Friendly Staff, New Facility, What more could you ask for?. I use this location, the southpoint location, and the maynard location and this one is probably by far the nicest. The staff is really friendly. They do require you to have eyewear with you (for your safety, and because it is the law) and they do not provide eyewear if you do not have it (because dipping something in sanitizing fluid does not make it 100% sanitary, Note: other things that aren't generally shared are also toothbrushes, underwear, and mascara isn't a good idea, read a book or ask your mother for futher advice.) But they DO provide clean beds and a piece of hard candy to eat on while you lay there tanning, which is a nice touch. They also have SIRUS sattelite radio which you control for your bed.
wasn't the best i've been to.... I also am a member of the Apex Planet Beach and one of the benefits and the reason I joined is because you can go to any of the Planet Beach's in the area. However, when I visited the Cary park Store on Green Level to Durham Road I wasn't the happiest person. The girl at the front acted like she was overloaded when I was the only person at the front desk and had a fairly rude attitude. I totally understand the law about the eyewear, but at the same time I see where Lilija is coming from (by the way...I think it's beautiful..is it german? because I bet the J is silent..haha i took foreign language in college...-the person below is obviously not from the Cary/Apex area like myself and is probabley just jealous and needs to go back to where she came from) but back to the eyewear..she's right the Apex store did have eyewear that you could barrow that they had their staff disinfect right infront of you and they would also pull it out of the barbicide (which is reassuring to know that they want their customers to know that they are sanitized) and I totally know where you are coming from about changing purses and leaving your eyewear in another bag or something. I can say also I will not be visiting Cary Park Planet Beach because of the rude girl at the front. She had about chin length brown hair...very rude girl!!!!
Great Tanning Salon.
As a member of the Cary salon I have the highest regard for the owners and staff in advising me what types of beds, lotions and eyewear to use. I have one of the best tans I've ever had as long as I have been tanning in this state from Asheville, Charlotte to Raleigh. Keep up the fantastic work and you will continue to have loyal customers.
It was a joke to read the review from the visiting person by the name of Lilja (who names these people). If you indeed had health concerns, being told that eye wear is not provided, should have alerted you the owners and staff are trained to protect your health (eyes especially) from infectious diseases. If you work at at a Full Service Salon then why didn't you tan there? Stay in Apex. We definitely don't want you here in Cary.
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