Raleigh >Dermatech MD
Not buying into the reviews!.
I like most people also raise a BIG Flag on all the positive reviews about Dermatech.
My experience is this.... I purchased a Groupon for the company in August. This is what I call a value voucher, not a specific service voucher. You paid a stated price and would received a dollar amount worth of services. They listed examples of what services you could receive for this amount.
After receiving my Group I began calling this place... numerous times. Not quite sure why, but when I called I always got a voicemail...AND NO returned calls. So I'd wait a while... call again...same thing. Then the holidays came and just put using my Groupon on the back burner. So when January rolled around I called again... And again, voicemail....only this time I noticed that a good portion of their prices had gone up and now my Groupon wouldn't cover any service fully. (nice) I don't know when the prices change.
So after not receiving a call back I contacted Groupon and they refunded my money. I wish Dermatech had the same customer service as Groupon, they are awesome.
So here is the funny thing... The Groupon was canceled and I got my money back. The DAY the Groupon was set to expire... "ring ring"... guess who FINALLY returned my call.... Dermatech. Second funny, when I called back (remember this is expiration day) I actually had a person answer the phone for the first time EVER... seriously... So I told the lady, "I called over 2 weeks ago and left a message and you guys are just now calling me back...I then said, 'I won't be doing business with you' and she said, 'okay that's fine' and hung up"......
So... 2 things... They may be great at what they do, I have no idea... What I do know is they don't seem to respect or value customers that aren't paying full price out of pocket. Maybe my experience isn't common... All I know is that I will never purchase anything for this company.
for those 40 somethings wanting to stay young, fresh looking.
I first became a customer of Dermatech when I won the Bid on Raleigh for permanent eye brows. I have those kind that are so blond, you can't see them. Fed up with stencils and drawing them on every morning, I met Andrea and her work is just so natural looking. What a time saver in the morning!
I decided to get filler work done to soften my 40 something nasal folds and get those plump lips. Again, I wasn't disappointed. I absolutely love the work. I don't look like I'm frowning all the time when I'm not!
We talked about skin care and she thought I would benefit from getting the Vi Peel done at a discount they were offering. So I did. It was like a bad sunburn with the peeling on the 5th day, but what a difference! I didn't notice it until a recent picture of my was taken. WOW! That's all I can say.
I'm so happy with the professionalism, skills, and the outcomes. I am very happy with the work I've had done and highly recommend them!
Love my permanent makeup. For permanent makeup Dermatech is the place to go. Recently, I relocated from NY to NC and it is absolutely neccessary to have permanent make up for the summer, so that your makeup does not melt off. I had all three procedures done: Eyebrows, Eyeliner and lips. My makeup looks beautiful and I get compliments all of the time. Andrea Crane is a true professional who makes the process pain free. She also is a stickler for perfection and will not rest until the makeup is flawless. I am very happy with job done. I highly reccomend.
In love with Andrea at Dermatech!.
My Mom and I had permanent makeup with Andrea at Dermatech (eyeliner and eyebrows) and we couldn't be more pleased!
My Mom's eyebrows were such a light blonde that it was impossible to tell that she had them. After permanent makeup, her eyes are more beautiful than ever and her face is framed perfectly by her eyebrows.
I love my permanent makeup and have received many compliments, but have one in particular that I love to share. As I was buying makeup, the sales girl tried to sell me the new fall eyeliner colors. I informed her that I didn't use eyeliner because I have permanent makeup. She stared at me for a few seconds and said "Wow" before she asked if she could take a look up close. After taking a very close look she said, "In all my years of working with cosmetics, I have never seen anything so perfect, yet so natural. I thought you were a makeup artist who knew how to correctly apply liquid eyeliner."
Thank you, Andrea, for making us "perfect, yet so natural"!
You'll never guess my age!.
As a personal trainer I understand the value of one on one care and excellent customer service. I have been going to Dermatech for five years and I have enjoyed a wide variety of services, from Botox to Microdermabrasion. I have dealt with all the staff at Dermatech and everyone is always very professional and excellent at taking caring care of me. I appreciate how they always take their time with every type of treatment.
I always feel gorgeous and pampered when I leave there! Andrea really has a first class staff...becuase of them- You would never guess my age!
We look so much younger!. My Aunt flew from California to Atlanta and met me, then we flew to Raleigh for the express purpose of having our eyelids and lips done. Andrea Crane was wonderful. Her knowledge of color selection was so on target we knew before she started the proceedure that we would be satisfied. She was careful to explain everything to us and as it turned out there were no surprises and we both look fabulous. She came highly recommended and certainly lived up to her reputation. Anyone looking to have permanent make should talk to Andrea first.
Was not at all satisfied with my service.
My sister and I went to Dermatech for a microdermabrasion treatment. I called and asked about the treatment and how long was the session. I was told the session was 30 min.
My sister and I both were in and out of the room in 10 minutes flat. The treatment itself could not have taken more than 4 minutes, and then you add on a couple of creams and that came up to 10 minutes.
I feel that I did not get what I came there for. I did have a groupon coupon that got us both the treatment for 25.00 each, but if I had to pay the full 75.00 plus a 15.00 tip that comes up to 90.00 for 10 minutes of work. And that is allot of money for the amount of time spent. By the way, we tipped both girls 20.00 each.
My appt. was on a Friday, the last appt. of the day. I called on Monday with my concerns and was told the manager would call me on Tue. , today is Thur. and no one has ever called.
Needless to say I nor my sister will ever return.
Two dissatisfied customers.
skeptical about who is writing the reviews.
I am skeptical about this place. I have been told most of the reviews are written by people who work there. If that is the case, I am concerned about the credibility.
I would rather hear from customers.
another great experience at Dermatech!.
I was very pleased with my service and sunless tan I received last Sat. I've been a patient/client of Dermatech's for a few years and have always been very satisfied with the results and customer service. The staff is extremely personable and always informative. After receiving an e-mail about the new sunless tan last week, I called to schedule an appt. Gabrile, was so kind to get me in at the only time that would fit my schedule, 9am Sat. When I arrived, Traci introduced herself. She was prompt and very friendly. This was my first sunless tan, so she was thorough with her instructions and told me in advance what I would expect. She was very professional and really made me feel comfortable. Then I went to make a follow up appt. for a week, but ran into some timing issues, as I was heading out of town. She was very eager/willing to work with my shedule. I could tell she was going to have to work some extended hours, but was willing to please me.
I've always had a very positive experience with the entire staff at Dermatech and now I can add Traci to the bunch. I have already referred several patients to the office for various treatments. Thank you for helping to get this new service offered. It's safe and really adds a beautiful sun-kissed glow!
I finally have eyebrows!.
Before visiting Dermatech, I had to draw on my eyebrows every day. Andrea did my permanent makeup two weeks ago and while out shopping yesterday, a saleswoman remarked that my eyebrows were "beautiful" and asked where did I have them done. I literally teared up while thanking her and told her what a great place Dermatech was.
After the simple procedure, my brows were dark for only a couple of days before beginning to lighten up and match my natural hair color. I wish I had done this years ago!
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