Garner >Special Trade Contractors > Rising Sun Pools & Spas
126a Shenstone Ln, Garner, NC | Directions 2752935.692606 -78.581561
Rising Sun Pools’ service has been great! We are happy that we contracted with them to build our pool. Also, I would like to say a special thank you for the beautiful flower arrangement they sent to us. We were not expecting that, but sure did enjoy them for quite a while.
Again, thanks for being such a wonderful company to work with. No regrets!!!
Pete came out this morning to inspect the pool at the home we’re purchasing. Rising Sun Pools has been great to deal with over the phone and email. The real test is, however, how their employees interact with the customers’ in the coustomers’ home, back yard and pool deck.
Pete took the time to explain why some things can wait and others need to be fixed right now. To a new home and pool owner, Pete taking his time and walking through what the pool was doing and not doing – and what would need attention and fixing was just outstanding.
Buying a home is a tremendous process and a pool ceritanly adds to the stress inintally. Rising Sun Pools and Pete did a great job and we will ceritanly be calling on you and your services again.
I just felt the need to write you an e-mail to say that I think your company is incredible. We bought our pool from Rising Sun in 1999 and have enjoyed it ever since. The pool was built to last and we have had only to do some minor maintenance here and there. Not only that, but when there is some small problem, your service techs are out right away to fix the problem as quickly and as inexpensively as possible. Your service techs are simply the best. I have never dealt with any company that has the level of customer service and customer satisfaction as Rising Sun Pools. Your staff has always been helpful and extremely courteous and you make a great product that you stand behind. Anyone who buys a pool anywhere else is out of their mind.
Thanks so much for sending the pictures, the store credit and for fixing the filter.
You all have been more than generous. We had such a great pool building experience with Rising Son and we are most thankful.
Please feel free to send any prospective customers our way. We are happy to share our experiences and showcase the great job.
Donna and Frank
superior knowledge – Superior pool knowledge and service than any other competitor in the local vicinity. I dropped in without notice to discuss my pool problems I was having due to a competitor's installers. The General Manager Scot was very friendly and honest with my situation. He shared his knowledge and gave me the name and number of his Installer whom he has used for 13 yrs.
Remember one thing folks, the pool is only part of the purchase, go with a company that uses good Installers!!!
Their inventory is huge and they're family owned and operated in 3 locations in the Triangle.
GREAT EXPERIENCE – I recieved your phone call the other day regading my feedback on my experience with your company. Here it is:
1) Your people. Every person we dealt with was an absolute pleasure. All had genuine smiles and appeared to enjoy their work. Vinny is a wealth of knowledge on pool chemistry & filtration, and Josh is a superb salesman. He was able to help us figure out exactly what we wanted in our pool and then translated that to the rest of the team for a beautiful end result. Both are a valuable asset to your organization.
2) All of our calls & emails were returned promptly. A huge plus !
3) Each step of the process was thoroughly explained....especially the 'ugly' phase after installation / before concrete.
4) The final product is beautiful and we couldn't be happier with the pool. Vinny's (or was it Josh's?) reccomendation of cutting off the tile border on the river pebble liner worked out especially well. I actually had a few people ask if it was concrete or gunite.
All and all, we had a great experience, and have not hesitated to reccomend your company to our neighbors, several of which have seen our pool and decided to 'take the plunge' themselves.
Thanks again for everything!
July 11, 2011
I refer Rising Sun to everyone thinking about a pool – I wanted an inground pool, had gone to the 3 largest pool dealers for information, quotes and design. decided to go to a local brother operation in order to help our community..however at the last moment they backed out because of some issues with them. So I contacted Josh at rising and after speaking with Mike and Tara, they picked up where the other pool place left off, with a better design and more options. They came in and did a wonderful job installing the pool and we love our pool. We have had it for 2 full seasons and have always found rising sun and their employees to be very helpful. I can't praise Sadie at the garner location enough, she knows you when you walk in and has everything ready for you and then will call to follow up that it worked. Well Done Rising Sun, keep it up!
August 18, 2010
Think Twice – Please think twice before using Rising Sun Pools to install your pool, open up your pool or any such work. We used this company because the previous homeowner recommended them. Our liner tore during a windstorm and we contracted with them to replace the liner. We encountered problems from the beginning. The water company they recommended brought in water that had an algae. A portion of liner was not properly seated at the top. The pool light was full of water. The pool liner was left dirty and therefore the $625 worth of water was instantly dirty. The contract said that they would make any needed repairs to the concrete underneath, yet they did not. I placed multiple calls to get it fixed to no avail and sometimes they did not call back. Now, the liner is floating when it rains, yet it did not do this before the new installation. Of course, that has nothing to do with the installation. I love the store in Garner and the manager has been nothing but helpful, however, the service department does not get my vote.
We offer a 1 yr workmanship warranty on our liner jobs, that would cover liners out of the track & bottom repairs. There are no statements about responses from us so I am not sure anyone was told about the issues. liners floating can not caused from replcaing a liner, it had to be a pre-existing issue. there is no way our work would change the water table or drainage of your yard. i am glad you have been happy with the staff in garner and thank you for your business.
Thanks all for a great Summer. – The pool closings went GREAT. You can tell when a pro who cares about his work does something. Special thanks to Pete as always for the great job.
Rising Sun Pools Review - Full Install Pictures! – I'm currently in the process of writing a Rising Sun Pools Review with pictures, etc of the full install process. I'm putting in as much detail as possible to help ANYONE that is trying to decide on installing a swimming pool from Rising Sun or just a pool in general.
You can see my review and images here - risingsunpoolsreviewraleighnc.shutterfly. com - the pool is still under construction. I had to open a website because I am posting so much detail. (Take out the spaces in the URL to visit the website)
I will keep adding to the review until after the pool is complete so keep checking back.
The current review is set to 3 stars, this is a general setting and will get a final edit once the pool is complete.
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