Raleigh >Repair Shops > Precision TV Repair
6900 Six Forks Road, Raleigh, NC | Directions 2761535.874449 -78.643535
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took my tv in on August 24th, they were nice, checked it, got straight back to us, saying it needed a power inverter board, we okayed it... had to order took 3-4 days for it to come in... on Sept 8th sent msg that he was ordering the part... and would let us know when it came in... we thought that had already been done... Sept 12th got msg saying the part was on the way.. so much for 3-4 days.. Checked on status on Sept 16th, was told the distributor was 2 days behind, which should have put the part here on the 5th if it had been ordered. THEN after the part was replaced they found something else and ordered parts without our approval and wanted to keep it longer to repair that as well. We said we did not want to wait, as it has already been over a month, for a wk - 2 wk job. Called tech and was hung up on, then got a msg (all msgs were text, I still have them) saying "Didn't know who was calling, I get calls all day... Tech" When we said we would be there sat. to pick up our tv, what time can I pick it up, the response was "okay" asked again, same answer. Finally got a time, went to pick up, he again asked about replacing additional part, I saw a sign on the wall, all tvs left 2 months would be sold, If they had replaced the additional part like they did the first, it would have been over 2 months,... took tv in on Aug 24th, got back on Sept 28th. I would not take anything here that I wanted back!!!
Precision TV Provides the best service in the industry local 919 based company
Response for below Review has been written by a competitor, holds no merit, BBB reviews are a mix from a California based company doing service in the Triangle area, and since they are not our customers we can not remove them, please free to check it out . We always strive for the Best customer service experience in the industry. Friendly and knowledgeable representatives.
Not a good TV repair place at all and have you checked their Better Business Bureau rating? It's a "F" that's right they get a big fat "F". Check for yourself. Do not use this company!!!!!!!!
Precision TV Repair means top notch proficiency! When my LCD TV suddenly stopped working, I thought I was out of luck (and the cost of a new TV!) Precision TV Repair was not only able to fix my TV to near new condition, but they also did so quickly! Couldn't recommend these professionals enough!
Very reliable repair shop. Precision TV has twice repaired my Sony television after the power supply went out. Both times they repaired it on time for the amount they promised. Cost is reasonable; service is great; reliability is fantastic. Thanks again.
I brought my 40 inch sony plasma to precision tv's shop when it stopped turning on. They fixed it over the weekend and it plays like it did the day i bought it. i did some shopping around for other repairmen, and new tv's prior to bringing my tv in and precision saved me a ton of money compaired to either of those options. very satisfied- adam
We can't fix broken people, just broken tv's – I AM NOT 99%, BUT 100% FAMILIAR WITH THIS SITUATION, FROM START TO FINISH.
SO, FROM START THIS CUSTOMER CALLED IN A STATED THAT HE HAS A SAMSUNG DLP THAT WAS DEVELOPING WHITE DOTS ON TOP OF THE PICTURE, SO I ASK HIM A FEW QUESTIONS ABOUT THE TV, AND WITH THE INFORMATION THAT HE GAVE ME, WHICH WAS NOT COMPLETE, I GAVE HIM A PRICE RANGE TO FIX THE SET IF IN FACT THE REPAIR I OFFERED HIM DID FIX THE TV (BETWEEN $425-$500). THIS ESTIMATE WAS GIVEN WITH OUT KNOWING ALL OF THE DETAILS FOR THE TV EG. MODEL AND VERSION NUMBER. WHEN MY TECH ARRIVED HE CALLED IN AND LET ME KNOW THAT “YES” THE REPAIR REQUIRES REPLACING THE DLP CHIP, AND THE TOTAL WOULD BE $475 WHICH INCLUDES THE INITIAL SERVICE CALL CHARGE, MY TECH CALLED BACK AND TOLD ME THAT I TOLD THE CUSTOMER BEFORE COMING THAT THE TOTAL WOULD BE $435, I LET THE TECH KNOW THAT WAS INCORRECT AND TOLD TECHNICIAN THAT HE WAS QUOTED $425-$500 DEPENDING ON THE MODEL AND VERSION. (THE CUSTOMER WAS ATTEMPTING TO L0-BALL MY TECHNICIAN. THE CUSTOMER APPROVED THE TOTAL, WE COLLECTED $75 AS A SERVICE CALL AND DEPOSIT ON THE PART THAT CREDITS TOWARD THE TOTAL.
UPON RECEIVING THE PART, THE CUSTOMER WAS CONTACTED TO FINISH REPAIR APPROXIMATE 4 BUSINESS DAYS LATER, AFTER A FEW ATTEMPTS WE GOT IN TOUCH WITH MR. FULGRUM AND SCHEDULED INSTALL FOR MONDAY MAY 14TH BETWEEN 1-4PM. ON SUNDAY NIGHT MY TECH SENT MR FULGUM A TEXT MESSAGE THAT SAYS “ YOU ARE ON MY SCHEDULE BETWEEN 1-4PM TOMORROW, BUT I THINK IT WILL BE AFTER 2PM BEFORE I CAN GET THERE “(AT 10:02PM SUNDAY NIGHT)
THE NEXT DAY THE TECH CALLED BEFORE COMING AND HE WAS TOLD TO COME THAT SOMEONE WILL BE THERE FOR THE INSTALL.
THE CUSTOMER HAD PLENTY OF OPPORTUNITY TO HAVE EVERYTHING PREPARED AND WAS TOLD THE BALANCE OF THE REPAIR ONCE FINISHED. AFTER THE SUCCESSFUL FINISH OF THE REPAIR WE LET THE GENTLEMAN THERE KNOW WE ARE FINISHED AND THE BALANCE IS $400, HE STATED THAT NO ON LEFT PAYMENT WITH HIM, SO THE LADY OF THE HOUSE CALLED INTO THE OFFICE, SHE APOLOGIZED FOR NOT LEAVING THE PAYMENT AND ASK IF SHE CAN COME BY LATER AND PAY FOR IT, WE LET HER KNOW THAT PAYMENT IS DUE UPON COMPLETION OF REPAIR (NO EXCEPTIONS) AND THAT SHE CAN DO ONE OF THREE THINGS:
1) PAY WITH ANY CREDIT CARD, THERE IS A 5% FEE
2) WE CAN REMOVE THE PART AND FINISH ANOTHER DAY
3) WE CAN PLACE A” HOLD” ON A CREDIT CARD WITH OUT THE FEE AND SHE OR WHOEVER CAN COME BY THE OFFICE AND PAY HOWEVER SHE WANTS (CASH OR CHECK) AND WILL RELEASE THE HOLD ON THE CARD, AND SHE CAN EVEN PUT IT IN OUR MAIL SLOT IF IT WAS AFTER HOURS!
SHE DID NOT WANT TO DO ANY OPTION EXCEPT FOR US TO LEAVE THE TV REPAIRED AND LET HER COME BY AT HER CONVENIENCE TO PAY.
AFTER ABOUT 10 MINUTES OF TALKING TO HER AND LETTING HER KNOW THAT LEAVING THE TV FIXED AND NOT PAYING US WAS NOT AN OPTION, THEY SAID TO JUST CHARGE THE CARD.
NEXT DAY MR FULGUM CALLED SAYING THAT OUR CUSTOMER SERVICE AGENT WAS RUDE TO HER, I TOLD HIM THE SITUATION. THE ONLY THING THAT WAS SAID TO HER WAS (VERBATIM) MA'AM WE ARE SORRY WE CANT OFFER YOU “CREDIT” AND THAT UNFORTUNATELY WE ARE PRECISION TV REPAIR AND NOT PRECISION BANK AND LOAN.
I AM 100% FAMILIAR WITH THE WHOLE WORK ORDER FROM START TO FINISH AND I KNOW THAT MR FULGUM HAD NO INTENTION OF PAYING FOR THIS SERVICE, HE WAS GOING TO TAKE MY KINDNESS FOR WEAKNESS AND ASK FOR 1 INCH AND TAKE A MILE, THERE IS NO DOUBT, WE GAVE 2 ALTERNATIVES TO HAVING TO PAY THE FEE FOR CREDIT CARD PROCESSING AND HE DECLINED.
IN THE END THE TV WAS FIXED CORRECTLY IN A TIMELY MANOR, AND CHARGE BELOW THE MAXIMUM AND ABOVE THE MINIMUM THAT HE WAS QUOTED BY PHONE, BUT I DO NOT NOR DO I KNOW ANY BODY THAT GIVES LOANS OF $400 DOLLARS TO PEOPLE THAT THEY DO NOT KNOW, AND YES IN A PERFECT WORLD THIS WOULD BE OK, BUT WE HAVE BEEN BURNT ON A SIMILAR SITUATION IN THE PAST, AND THAT WAS AND THE FIRST AND LAST TIME THAT HAPPENED.
I AM PERSONALLY SHOCKED THAT MR FULGUM WOULD POST THESE REMARKS, ALL WE ARE DOING IS PROVIDING A SERVICE THAT PEOPLE NEED FOR THE BEST PRICE POSSIBLE.
Not a good experience – Had a problem with a DLP and the dreaded white dots issue. Called Precision TV repair and explained the problem. I was told that it would be a 75 dollar service fee and to hold while they found the cheapest place to find the chip to fix it. Was quoted a price and agreed to the service. The came out immediatley and disassembled my tv and took the lighting engine to their shop. It was at this time that the price of the chip mysteriously went up by 80 dollars. Next they repeatedly told me they would call and set up a time to rreinstall the part. They would call at 2:00 and say we will be there in 20 minutes. Sorry but I am at work. There response was "this has never been a problem with anyone else". Really, no one else is at work at 2:00? This happened multiple times. Finally they sent me a text message after midnight to inform me they would be at my house "around 2:00" the next day so I needed to be home. I had my father in law meet them. They installed the part and charged me an additional 5% on the entire bill because my father in law did not have cash and paid by credit card. I would not reccomend this company to anyone.
MESSAGE FROM OWNER: We Have A New Drop Off Location! – We have added a new drop off location for televisions 40 inches and under. It can be found at 6900 Six Forks Rd. suite 108. That's at the intersection of Six Forks and Windchime, which is three miles north of the I-440 and just shy of three miles south of I-540. This Location is available by appointment only to keep prices low for you, so be sure to call ahead to schedule an appointment for service.
fixed in time for the final four! – The picture on my 55' television went out yesterday afternoon, a tech was working on it lastnight, and it's back in all it's high definition glory now, so i don't have to miss any of the final four! they were quick on the job and did in home service, so i didn't have to move my tv. these are the guys to call if you have a problem with your set.
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