09/17/09

Great autoi repair

by kbjune2098

FIxed my car in the time they said...under the price they said....good coffee also!!! Sorry caryite you bash on them just doe not hold weight...maybe you should try not to just write bad reviews...try some positives...maybe your life will turn around!!

• Pros: vehicle done on time
• Cons: none

07/04/09

Had my Hopes up ....oh well

by caryite90

I needed new Tires on my Honda van so I stopped by B*ll Tire to see if I could buy a set of Toyo Versado LX (very well-rated tires) from them.

I explained that the "authorized retailer" for these tires, Colony Tire, had damaged my vehicle the last two times I had used their services. Larry, of B*ll Tire assured me that would not happen at his store!

B+ll !!! I stopped in after they called and told me the tires were in. 2-1/2 long hours later, the tires had been mounted, the front-end alignment checked and the van inspected.

Even though I had been told $125 per tire, "out the door", my invoice was for $567.60 (allowing $30 for the inspection). But I didn't grumble...after 2-1/2 hours, I was ready to go.

Then.... I get in my Honda and start off down the road.

The first thing I have to do is raise my seat back up to where I had it because the Tech that drove it felt it necessary to lean it way back and adjust my rear-view mirror.

Then.... a few more blocks down the road, a BIG, BLACK, GREASY hand-print overhead on the headliner catches my attention! ...Can you say U-Turn? ...back to B*LL, where I point out the autograph left by his service tech.

Larry's response was a casual....Okay, I can clean that for you...

Larry! How about something a little Spicier, like....where in Sam H#ll is that Tech and chew someone's B#tt out!!!

Guess I'll keep looking for that Quality Service Center Larry.

• Pros: Convienent Location
• Cons: Low Level of Service

04/04/09

Unorganized & untruthful

by aoh

First we took our Explorer for the 90K service which was quoted to be $350, then I called and was told something needs to be replaced, I asked the cost and was told $300, including parts and labor. That should $650, right? When I went to pick the car up that day, I saw the total, $1,000! I asked the guy repeatedly if he had spoken with my husband and told him the total. He assured me that yes he had spoken with my husband and told him the total and all was good. So, I paid and left.

Thank God! My husband knows something about cars and realized that the tires on one side had not been rotated or balanced!

We had to take the car back for them to do that.

Next, we realized about a week later that the registration was missing from the car and the inspection report.

Now, its one thing to make mistakes but these are three HUGE mistakes. I usually would never put out a report like this but after all this I thought for sure they would offer us a coupon for our trouble. WHAT HAS HAPPENED TO CUSTOMER SERVICE!!!!!

• Pros: Work was done fast, too fast
• Cons: We had to go back twice