Raleigh >Prime Only Steak & Seafood
They closed? Aww, what a surprise!. Never have I been so insulted or disappointed! A friend of mine reserved a room for her birthday party THREE weeks in advance. The reservation was for 7 pm. When we arrived another group (who had been there since 4pm) was still in the room. We were told our "reservation" (and I use the term very loosely) had been pushed back to 8pm! My party sat patiently and watched as other groups both with and without reservations were seated ahead of us. The Co-owner (another term I use loosely) came up to me at about 8:30 insuring me our table was almost ready. Mind you we'd been waiting since 7pm, and this was supposed to be the beginning of a well-planned birthday evening for our friend. When a group of teenagers who looked as though they were dressed for the prom came in and were seated before us, we decided we had seen enough. When we confronted the "owner", understandably upset, he quickly snapped at us telling us it was not his problem, he was NOT RESPONSIBLE, and that he did not need our business! How can the OWNER not be responsible? Who is more responsible? Maintaining a nonchalant and uncaring tone the entire time, he (Jimmy S.) even had the audacity to say he was "very sorry!" He was obviously NOT sorry as he made NO EFFORTS to appease us or to rectify the situation. At this point we had waited for 2 hours only to be dismissed for the incompetence of his establishment! Here we stood a group of customers willing to wait 2 hours for what we had HEARD would be a nice dining experience...ready to order our steaks and wine (eat drink and be merry) and the OWNER was refusing our business and treating us as if we had no right to be upset! It's easy to see why Prime Only is not on the triangles top 10 restaurants list. While I have never been one to play the race card, it was obvious this night that the name should be changed to WHITE ONLY as my group of Black friends stood by the door and watched party after party of White customers be seated ahead of us.
HORRID SERVICE!. PS-this place just closed down, it was in the news this morning. We had multiple terrible experiences with them including a huge corporate party that they totally screwed up. We were told they were under 'new management' recently and that Jimmy who used to be the owner was no longer affiliated with the restaurant. Guess that didn't really help anything since he had ticked off way too many people to keep the restaurant open. He thought he was such a big shot and could treat people with complete disrespect, guess he found out he wasn't so great after all.
SHUT DOWN ON A SAT NIGHT AT LAST MINUTE. CANCELED RESERVATIONS FOR SISTER'S BDAY JUST 3 HOURS BEFORE!!! SAVE YOUR TIME AND GO TO SULLIVAN'S INSTEAD!!!. I had planned a very special bday party for my sister at Prime Only on Sept 27th. I called in advance to make reservations, sent invitations and had scheduled a 2 tier cake from Ganache bakery in Greensboro to be delivered to the restuarant. One hour prior to our reservation, one of our guests called Prime Only to get directions only to find out that Prime Only was closing down for the night and that all reservations were canceled!!! I can't tell you what an inconvience this was to contact everyone at the last minute to tell them that Prime Only was closed, to track down the cake en route and to try to find a restuarant to go to in Raleigh on a busy sat night.They didn't even offer an apology, they basically didn't give a dam that they canceled on us at the last minute and offered no alternatives. Lucky for us, Sullivan's which is right down the street was able to accomadate us at the last minute( I think they felt sorry for us once we explained the story to them) The food and service was top notch at Sullivan's,nothing less than excellent which is what I expect from a fine restuarant. The rumor at Prime Only was that they had an event that day and that someone offered them a lot of money to shut down. Whatever the reason, their behavior was completely unacceptable. I host alot of corporate events as well and I will be telling everyone and anyone not to eat here. A restuarant of this caliber had no business to cancel at the last minute on a Sat night and does not deserve to do any business. Maybe thats why the other Prime only in Raleigh closed down? I have also written a letter about our negative expierence to the general manager of the restuarant. I will be returning to Sullivan's in the future, check them out in Raleigh.
A HUGE DISSAPOINTMENT.
The best thing I can say is that the restaurant is beautiful & at a great location. It goes downhill from there-
1) Horrible wait staff
2) Overcooked food--we were given other steaks, but those steaks were BURNT--it is truly unacceptable to send a steak that badly overdone
3) Again on the wait staff--they actually were just socializing the whole time & didn't care about the customer
There are plenty of nice establishments in downtown Raleigh...I would suggest to go to another restaurant.
Shame on Me.
I will never go back to Prime Only again. My last three visits were horrific to me and embarrassing to their establishment.
1st visit: My boss in town and clients after a round of golf. Dinner was fair at best but the waitress serving our bananas fosters caught the cart on fire which almost caught my clients on fire. The management was not present although he was physically there.
2nd visit: I took one of my sales reps and a client out to dinner. We all ordered steak; 1 ribeye, 1 filet and 1 strip. All orders were for medium-rare. The steak actually came out very fast considering how overcooked they were. Each piece was at least medium-well to well. Even though they brought us out 3 new steaks that were cooked perfectly, the orginal 3 should never have left the kitchen. It was an insult to our culinary intelligence that they would try to get one over on us. Also-the quality of meat is poor. Harris Teeter has better cuts.
3rd visit: One last shot since I live downtown and like to support our local establishments. Out to dinner with clients after golf again. 3 of us ordered sushi. the other 2 ordered steaks. The place was EMPTY and it took them 45 minutes to bring our sushi AFTER the steak entrees were eaten. Again, Mr. Manager was there smoking with his buddies but never thought to check on us.
Bottom Line: Beautiful place in a great area but much like it's predecessor Southend, I see Prime Only dying out before the end of the year.
Suggestion; New Manager, new chef and revamp the wait staff.
Outtanding As Always. This is by far one of my favorite restaraunts in Raleigh, NC. I have been a loyal customer since the restaraunts opening downtown. The customer service, food and staff are outstanding. I am a steak lover and I can always depend on the steak being cooked the way I like it. You just can't beat it! I would suggest to anyone wanting a nice evening out on the town to visit Prime Only.
Brand New to Raleigh and LOVE Prime Only. I just moved to Raleigh, NC from Chicago and I have been exposed to many of our country's finest dining, but I have to say this was the best in Raleigh that I have found. I know that you cannot please everyone, and such is with the peson who had the bad experience on Valentine's Day, and the other who said their "Waiter was obviously not paying attention to the dynamics of our table." Unfortunately, with the restaurant industry, you take the chance of having a bad waiter. I cannot excuse the waiter's behavior that night, but I know from every single time I have dined at Prime Only Steak House I have had THE best service, food, and experience. I apologize on the others' behalf they did not enjoy it, but if they returned they would see otherwise. Don't judge a place only because you had one night of bad experience. If you want Sushi.... GO TO A SUSHI RESTAURANT!! :) And now you know to ask on Valentine's Day if a restaurant is featuring a set menu. That is usually the protocol for most fine dining restaurants. Bottom line... I love Prime Only and I would highly recommend it to anyone. Don't judge your decision based on the negative reviews of this restaurant; you'll be highly disappointed if you do. You don't know what you are missing. I love the R at Pack Lounge too! It's so easy going and so much fun to listen to live music while enjoying a cocktail and desert.
Best Steak in Town. Most mouth watering steak that I ever had. Forget about the Augus Barn and Reys. Great staff very friendly.
Something New..Better then Sully's. Had dinner the other night with a group of 8 people. The steak were incredible and the service was "dead on". Came in last year the service was just ok but now something is different and we will be back...thank for everything we will be back time and time again. The manager even stop by to say hello and introduce himself..you don't see much of this anymore...see you soon
Best service and friendly management. I had dinner with a group of friends on saturday night and I just wanted to say the place was packed. We got stellar service and quite a few different managers stopped by the table to check on us. The steak was awesome and the twice baked potatoes were perfection. The vanilla cheesecake for dessert was to die for. I would reccomend this restaurant to anyone. Bravo to Prime Only...
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