Preston Flowers

11/17/09

customer service for preston flowers

by Madison J at Citysearch

My experience with my wedding appointment with preston flowers was most enjoyable , very professional , and accomodating. The day of my wedding I had no worries , everything was fresh ,and as ordered and was delivered in a timely manner.I would recommend them to all my friends and family.

• Pros: friendly faces , beautiful fresh flowers , professional desi
• Cons: none!!!

11/12/09

Terrible Customer Service

by MrsBee at Citysearch

I had a very sour experience when I went to a scheduled appointment to talk wedding flowers for my july wedding last year. Not only did the lady I was scheduled to meet with run late when there was nobody else in the store besides someone as the cash register and us but she talked down to me the whole time because I only had some absolute ideas for my flowers with other parts I wanted to see some ideas for. She flat out laughed at me to my face when she saw it was just me (like there really needs to be a huge group of people to sit there and see what I want and then not be surprised at the event) and when I told her about my flower choices (some roses and lilies, lots of greenery, that did not like calla lilies) and colors (lavender and green). What should have been a fun part of wedding planning turned very stressful thanks to that woman and I took my business elsewhere.

• Pros: Shop looked nice and had examples of what I wanted
• Cons: Very rude

10/27/09

Fantastic Customer Service

by Machgirl at Citysearch

Jill & Jill,

I wanted to thank you so much for Preston Flower's assistance with our corporate order of 29 balloon bouquets that were shipped to all of our locations in the U.S. and Canada. You and your team were courteous, professional and unbelievably helpful. I couldn't have pulled this off without you! All of our bouquets arrived at or before the scheduled time to kick-off our company-wide celebration held on October 1st. I will definitely keep you in mind for any other corporate wide events.

Thanks again!

Charlene C.

Executive Assistant

A. M. Castle & Co.

• Pros: Attention to details