Cary >Food & Dining > Herons
Extremely Rude Manager, Will not return.
I recently visited this restaurant as part of a mother-daughter-granddaughter annual tradition. We missed our existing reservation, and the manager of the restaurant informed us that he was doing his last lunch seating. He then said that it would be in our best interest to dine in the bar and lounge. The manager's tone and choice of words were very demeaning (don't tell me what's in my best interest). Also, we had my 2-year-old with us and she did not need to be at the bar! Everyone that was already seated in the restaurant, to put it frankly, did not look like anyone in my family and from my experience, we were made to feel unwelcomed.
Thanks to Matthew at the front desk, who was very friendly, I may visit the spa again, but NEVER the restaurant!!
Memorable, but not in a good way.....
Our anniversary celebration began in the bar lounge area. Very nice, elegant area. Our table in Herons was ready promptly. Overall it was a very good dining experience. Presentation was lovely. First courses: steak tartar; sea scallops. Second course: frisee salad; signature ceasar salad. Third: wild striped bass; pheasant breast.
Good selection of wines by the bottle. We enjoyed the Patz & Hall Pinor Noir Chenoweth Ranch ’07.
The only misstep would be that the pheasant, although moist & tender had been over salted.
During the course of the dinner I had commented to my husband that I wanted to return the following weekend with family who would be visiting, who also enjoy fine dining.
The wonderful experience ended abruptly when our server, after coming to the table to ask if the check was “set to go” and my husband replied that it was, returned to our table and said in a very unpleasant voice that could definitely be heard by the next table, “Mr.____, unfortunately you didn’t give me anything to process.” as she held open the check wallet for all to see. My husband assured her that he had given her his credit card. Just then another server came up behind her & handed her our card. Apparently she dropped it on the floor. We felt humiliated by her actions. A better approach would have been to discretely return to our table & excuse herself, stating the problem. When she returned she gave us a quick “sorry” and was on her way. We then retreated to the outdoor patio to enjoy our wine by the outdoor fireplace. As we sat there I became more bothered by the way we were treated. We brought it to the attention of the hotel manager, who passed us on to the restaurant manager, who also doubles as the sommelier. We explained our discomfort & humiliation to him. He also said that he was sorry, but in a way that was lacking any sincerity. He said that he would speak to the server, but that “unfortunately the situation does not warrant any type of compensation.” We were not looking for a discount, but some type of good will gesture that would redeem the restaurant for their servers’ lack of tack. We have been patrons of the Umstead in the past, both spa & dining and will not return. My husband’s go-to choice should have been mine as well; The Second Empire, where service and food has never disappointed.
Heron's Overly Priced for Average Food.
Okay, we were told that we could only get a 7:30pm reservation. We get there and the place is empty. They sit us next to the door. The food is terribly overpriced. They also have really no good vegetarian options. Beware the root vegetable option for $28 is laughable and insulting to vegetarians. I'm surprised the chef couldn't think of something better.
The portions are small. My husband was hungry after the meal...I didn't feel like I ate anything. Dessert okay. Drinks good. The service was really good.
Really think twice about this place - News & Observer you got this place all wrong!
Not a 5 star on this night.
Had I been in France, I might have expected the slow service. I realize preparing great food requires time, but this was almost insufferable. I think they had to go outside to the barn and garden to gather up what they needed once we got there!
Could have been great...what a disappointment considering the money spent and that I had told the restaurant it was a rather special night.
New Chef- Great food. There is a new Chef at this place and let me tell you he on top of his game. I had a great lunch with friendly service and will return for dinner. It is nice to have such a fine-dining place here in the Raleigh area.
Everything was fantastic MINUS the MANAGER!!!. You can thank the manager of Heron's for losing two stars, otherwise I would have rated this a 5-star. The restaurant is not only beautiful but the food was fantastic. Our waitor was very kind, helpful and knowledgable of the menu and food items. The only problem I had with the restaurant was the manager. He seemed to follow around the employees like they were children, which made me very uncomfortable. I also caught him yelling at one of his employees in clear view of the restaurant. To me, it seemed as though he was very unprofessional for such a high class eating establishment. If they were to lose the manager and get a decent replacement, this restaurant would sure be a 5 star.
Don't waste your time or money. My friends and I dined at Heron's tonight for the first time. What a disappointment!!! Our initial reception was excellent which led us to expect a wonderful evening, but it was not to be. Our waiter was obsequious at first and then seemed to forget that we were there. My salad came out 10 minutes after everyone else had been served and when it arrived it was both hot and cold. A friend ordered the "Fire and Ice" which he promptly sent back as inedible; frozen lettuce with hot bacon grease poured over it. Think about it. My husband said it looked like something the chef had fished out of the trash. Our main courses all arrived at the same time, but not one of them was warmer than room temperature. Just think about room temp lobster in butter sauce. We were so disgusted by then that we skipped dessert. We had already spent $100 per person for bad service and worse food. Our waiter, however, did know his wines and when they were out of the one we ordered, he recommended an excellent replacement; the one highlight of the evening. We asked him to write it down for us, but, of course, that never happened. I recommend you spend your money elsewhere. There are really good restaurants in the area. We get much better food at home.
My wife and I had the privilege to spend our 10th wedding anniversary dinner at Herons last Friday August 22. This is by far one of our best dining experiences that we ever had. We both have years of experience in the food and wine industry in Los Angeles, New York City and Raleigh, both in front and back of the house.
As a professional artist I have to acknowledge the architectural beauty and interior design of the restaurant. When we arrived the maitre d'hotel and the hostess were very accommodating to us when we wanted to change tables and sit outside in a very beautiful night. They always referred to us by our last name, and acknowledge and congratulated us on our big date. They made us feel welcome at all times.
The whole service staff was outstanding, extremely friendly and professional. Brian, our food server made our dining experience one to remember by being in control of our dinner without never being over bearing. His timing was impeccable in all of the 7 courses we had that evening and his explanations of the food served and its origins were very informative to us. He was friendly and had an outstanding knowledge of the wine pairings with the food, as we had a glass of wine to match each course.
We had the Chef tasting menu, and here we need to compliment Chef Paul Kellum and his kitchen staff. In one word, amazing! Each of the 7 courses was a work of art, perfectly done. We do not eat meat, and a menu was created for us that respected this request. All the food served by far surpassed our expectations.
The whole dinning experience at Herons was a marvelous one. We will be back (we won?t wait for our 20th anniversary for this) and we will make sure that as many friends and family will know of this gem of a restaurant.
What a waste of an evening. I was pretty disappointed with my experience here. My meal was only $200 for two, so for an upscale dinner that isn't too bad. I felt like they wanted so badly to be Manhattan and are not even close. I paid $16 for a scallop appetizer. Two scallops, tiny, cold, and gritty. My wine was not brought to the table before any course, the food always made it first. Tut tut. To their credit they did remove the scallops from the bill. The hubby ordered Lamb chops with braised lamb on top. $32, for one small chop and perhaps two tablespoons of braise on top. Not really tasty or exciting either. See what I mean? You expect to pay a lot for food in NYC, but not in BFE Cary. Someone send these nice folks an Atlas please.
Delicious meal, outstanding service. We had dinner w/ a couple of friends from out-of-town and had a magnificent evening. The staff was attentive w/o being stifling, knowledgeable w/o being pretentious. The amuse-bouche was a delightful shredded apple treat that set the standard for the meal. Each of us ordered a fish entree and we were completely pleased w/ the freshness and perfect preparation. We have eaten in every restaurant in the Triad and Triangle which seems to be generally considered "outstanding", and none exceed the experience we enjoyed @ Heron's in October, 2007. The entire restaurant appeared to be populated w/ an array of laughing, comfortable patrons. Perhaps the spectacular wine list was the catalyst.
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