Leith Acura

Doesn't Recommend

db541

Joined 4 years ago

Service department wouldn't stand behind their work!!

Eddie J.

Joined 10 months ago

The service department will lie to you in a second! I bought an OEM O2 sensor for my 96TL. After I saw how difficult it would be to change I called and set up an appointment to get the sensor changed. I told them on the phone the exact manufacturer and part number I had and was told, no problem we can put that part in for you. When I arrived for my appointment, I was told, "No we can only put in Acura parts". THEY ARE DISHONEST!!! Do not trust them with your service work!!!

Doesn't Recommend

Sharmake A.

Joined 1 year ago

Parts Department are the worst in the area. parts department are unprofessional very useless not helpful to the customer

that will never go back that place Chapel hill Acura more friendly

Recommends

RaleighRoberts

Joined 2 years ago

These Guys Are Great. I had them fix a problem on a 1996 Acura NSX that should have been over $700 but they warrantied the repair because I failed to get a recall service done over a decade ago. What great guys! They are honest and in the business of great customer service!

Doesn't Recommend

joylyn3

Joined 5 years ago

At Acura, not ALL customers are not valued.. I went to Acura after reviewing their website and communicating with them by email. I should have taken my queue to leave when I walked around the car lot for a good 20 minutes before anyone ever came out to greet me. But I thought that I wanted a used, base model 2010 TL. I spoke with the salesman (who was pleasant), but I decided to go home and think about it. There seemed to be no expectation from the manager or salesman that I was even a serious buyer. But again, I thought I wanted that car, so a couple of days later I came back, test drove the car, and requested that we sit down and do the numbers. Because this was a used, base model car, I requested $2K off the sticker. As a responsible purchaser, I had done my research, and this was not an unreasonable request. My request was countered with an offer for $1K off the sticker. I declined. They again countered by "offering" to let me triple my down payment. That was the extent of Acura's 'working with this customer.' After this, I thought it was time for me to leave, and they didn't stop me. I went next door and purchased a 2011, fully-load car (which is awesome!!). The next day, I guess the Acura manager decided that he should at least try to appear to want my business, so (to add insult to injury) I received an email from them offering me a lease.

Now, had Acura really wanted my business, they would have at least checked my credit report, and the would have found that I am a professional African American, who makes professional money, and who has an even better credit rating. Apparently, just by my appearance, they concluded that I was someone who could only afford to lease an an Acura used car.

In the end, I was happy to pay more than I had expected, to the other car dealership that acted like they wanted my business. I got the car that I wanted and I was happy to pay more for it...just not with Acura.

A word to the wise, if you go to the Acura car lot, and no one seems to notice you, take the hint and leave--ACURA DOES NOT WANT EVERYONE'S BUSINESS!

Doesn't Recommend

1DP1

Joined 3 years ago

Don't really want to sell cars. We made an appointment to see a specific vehicle. Drove 4 hours to get there with check in hand to be told first it was sold, then told that because it had been there 60 days, it was brought to the auction house that day. No regard to keeping an appointment. If I could give Leith Acura no stars, I would.

Doesn't Recommend

shertzog

Joined 3 years ago

Terrible service. Took in a 14 year old Integra for 60k mile service.

The next morning (about 25 miles later), the car totally died. The battery was totally shot, so I put in a new one. As I'm closing the hood, I notice what looks like a wire sticking up from the engine, and I think, maybe that has something to do with the battery going out - turns out, it's the remnants of the generator belt, which they had supposedly inspected and adjusted.

I called the service department their only offer was to bring it in - which would have involved driving on the battery (with no generator) or paying to have it towed 20 miles, and they didn't say they'd reimburse me for the tow if they determined that they'd made a mistake.

I ended up replacing the belts myself, and looking at the remaining belts, I can not believe they actually inspected them, and I'm surprised and disappointed that they didn't recommend replacing them just due to age and mileage. The remaining two belts were cracked and crumbling - an obvious choice for replacement, but they said nothing about the belts (other than claiming to have inspected and adjusted them).

Also, for an Acura, 'luxury' service department, we didn't even get the car cleaned or vacuumed.

Overall, not a luxury experience at all. We will be highly unlikely to return or to purchase another Acura.

Recommends

1chloe

Joined 3 years ago

Great Acura Dealer. We have two acura's from this dealer, a 2000 and a 2007 and i can say nothing but great things about the people in the service department and how satisfied i am with their work. my car is ready when the say, costing what they say, and to boot it's clean. Thank you for all your great service for the past 8 years.

Doesn't Recommend

tgibbons

Joined 5 years ago

Ditto...Poor Service. Service department is very unaccommodating. I've dealt with them on two different issues and left dissatisfied both times. They are nice to you when they give you the service spiel at time of purchase. After that, no so much.

Doesn't Recommend

bjssk

Joined 5 years ago

Very poor service.. I took my car in for oil and filter change and ended up with 4 wheels alignment also. The worst part was when I took the car back telling them it was misaligned, they wanted to charge you again with excuses that I went over potholes or railroad tracks. Any reason to make you pay again. I will not go back for any service.