Raleigh >Bella Voi
I Feel Like I've Stalking Bella Voi. It's Been Incredibly Hard to Make an Appointment and Have them Keep It.. My fiance purchased a small gift card ($25) for me to Bella Voi off of ZSpotlight. The gift card can be used for manicures, facials, or massages. Unfortunately, Bella Voi is only open Monday through Friday from 10 to 6 if at all. Their answering machine message would be more accurate if they said "by appointment only" because if there is actually someone working at the spa during the week, they certainly aren't answering the phone. At first I tried making an appointment for a manicure. No one has ever answered the phone, and I've always had to leave a message. I've probably left them 10 messages at least trying to schedule appointments, etc. over the past month. After getting a call back and and making a Monday manicure appointment several days in advance (this was a couple weeks ago), they called me the next day and told that manicures are only done on Tuesdays and Thurs. Since I am a young professional, it isn't very easy to make plans in the middle of the day, so I couldn't reschedule right away. After a few days and leaving several voice messages, I finally said to the answering machine "is your spa still in business?" because I wasn't getting a call back. Last week I made an appointment for a facial that I was supposed to have today (Wed). When I called this morning around 11:30 to confirm my appointment time, I had to leave yet another message. Then, when I received a return call, I was told that they'd have to reschedule my facial because the aesthetician was sick. I understand that things like that happen, but I'd already taken the day off work! At this point I feel like Bella Voi should pay me for all the time and energy I've spent trying to get them to perform an actual service on me! I feel bad for my fiance...he went out of his way to buy me a little treat and it all it did was disappoint...what a waste. I ended up getting a facial at another spa today. I won't be calling Bella Voi again.
Great customer service!. I had a facial at Bella Voi and it was wonderful, totally relaxing and my skin improved just from one visit. The staff is very professional and the atmosphere is very relaxing. I recently had a skin reaction due to medication and sun exposure so I felt that I needed a lift. I invited a friend along for the experience and she was very pleased as well. I will be returning to Bella Voi for other services because I had a great experience and the results were positive!
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