Cary >New York Bagel & Deli
DISGRACEFUL Customer Service.
The only thing that seems to be be consistant in this place is the terrible customer service. I will never set foot in the place again after the way the owner treated me last week. He basically told me I had a bad attitude because HE couldn't get my order right. He said he had to follow what the computor was telling him to do (?). No wonder the place was empty mid morning!
Has anyone else reported this guy to the BBB?
Rude, Overcharged for Food. This was by far the worst experience I've had with a business. I ordered food for 24 people. The salad tray I ordered had a 1 small scoop of egg salad, tuna salad and chicken salad and literally 7 pieces of lox. No where near enough to feed 24 people. Not to mention according to their own prices, the amount of food they provided cost less than half of what they actually charged for me. When I called to inform them of the problem, the owner was unbelievabley rude, refused to resolve this situation, and hung up on me! I would never use this business or recommend them to anyone.
I was surprised by the poor reviews they have had here. I have been going to this place for quite a while. I have never found the staff to be unfriendly. Quite the contrary they have been pleasant and sometimes entertaining.
The only thing I buy is the bagels. They are consistently great. Im not from NY but lived there for a few years. Give it a try and make your own opinion.
My co-workers and I saw the good reviews and went to try it out.
What a mistake! This place was nothing like NY. The staff had attitudes and it was dirty. Needless to say the four of us walked out and went to the sub shop up the block. Go only if you like flies on your food and attitudes.
Bring Bug Spray.
First of all, just because you put the letters NY in front of your name does not mean you are anything like a NY product, whether is bagels, pizza, bakeries etc.
This place is no different. First of all when you walk in you are greeted by a swarm of flies, then they go back and sit on the exposed bagels and breads. Even in NYC bodegas I have never seen such filth! If this place was anywhere near NY it would be shut down.
The tables and chairs are filthy and greasy with the flies eating the crumbs off the tables. Should be closed down by Health Department.
You are better off going to Brueggars Bagels or Harris Teeters and getting bagels from there. At least they are sanitary and you know what your getting.
Do not waste your time or money and you might save yourself from catching an infection.
Gone downhill. This place has gone downhill. Used to be good. Haven't seen the owners in there for a while. Agree that the staff is rude and customer un-friendly. Tried to get my sandwich on a hard roll and 3 weeks in a row and they don't have any. How can you call yourself a deli and be out of rolls by 11:00? The answer I received is I have to get there earlier. Wrong answer. Asked for a pastry and they threw some paper around it and hapazardly jammed it in the bag with my bagel. This place needs some serious attention.
seriously rude...and I'm a New Yorker. Crazy Rude staff, and even after writing my order down and taking 1/2 hour (yes 30 minutes) to make 3 sandwiches, still messed up 2 of them. Prices are way too high for the poor service and gamble you take that they'll get your food right. Also, not the cleanest place I've ever seen.
poor service, prices a little high.
Update, received another unsolicited email from the owner, Tommy, who said "Hope you'll find better bagels and service at Bruggers" um, I only bought sandwiches, I don't even like bagels, you spelled Brueggers wrong, and yeah, great customer service once again!
I am not sure what happened to this place, used to love it, but last 2 times, service was really poor and soooo slow, food was just ok, and prices were pretty high. $12.95 for an egg salad? And they forgot pickles and chips, which I paid for, for 5 sandwiches. I did email the owner, but got back a rude reply saying it was my fault for not making sure the chips were in the bags, and my fault for not questioning the price, when the prices were not posted. Unfortunately, will not be going back.
Cold and Rude Staff, Expensive Prices, Hated the Bagels. This place has the rudest workers I have ever met. They are either very rude when they wait on you or simply just lack being kind to any degree at all. The first time that I went, a guy who appeared to be the owner was very, very rude to me to the point of being intimidating. I felt like I had to go out of my way to work with him vs. the other way around. I decided to give the restaurant one more try which was a mistake. This restaurant doesn't have any kind of customer service skills or just basic warmth towards their customers at all. They move you along like cattle and act as if they are exasperated for having to deal with you. They never smile, say thank you for coming or make you feel welcome to any degree. Their bagels (not exaggerating) were the grossest ones that I have every had as they had no taste and just seemed to be blown up like big balloons. Finally, with all this, I have to say that this place is outrageously expensive. I will never return there again and wish I could say these very same words in person to see if the owners had any degree of awareness surrounding themselves.
Finally a good bagel...and lunch too..
I just found this place, even though they have been there for years. It is right next to my new place of work. I moved out of NY 15+ years ago and all about gave up on finding a good bagel around here...until today. Even at 1:30pm in the afternoon the bagel I got was better than most the chain stores can do fresh. The bagel was a treat as I really went in for lunch...got a chicken parm sandwich which was so worth it.
I now have a new place to grab a bite in the morning as well.
Try them, you'll like it.
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