Advanced Appliance & Air Repair

Great Experience. We used Joe and his team to complete a conversion from propane to natural gas. It included two furnaces, a water heater, gas stove, and gas logs. The process was as easy as possible. They came on time, were very professional, and made the experience downright pleasant.

I would not hesitate to recommend them or use them again.…

Great Experience-On Time, Courteous, & Professional Customer. My dryer wasn't drying the clothes in one cycle, but was taking several. We thought it may be the heating element going bad. My husband saw this company on city-search. Yes, there is one negative review,but there were so many positive reveiws that followed. He gave them a call on Tuesday and the appointment was at 9:30 Friday morning. I was off that day and figured they would show up around 10:00 or later. Have you ever had a repair service be on time? They were at my home at 9:30 as promised. Amazing! Two gentlemen came into my home. I explained the reason for the calI and asked if they were with a large national company. Joe kindly replied ,this was his business. I was very pleased knowing I was dealing directly with the owner. In just a few minutes, I felt extremely comfortable, as if talking to an old friend, and was confident about there abilities. They closely inspected the dryer, checking temperatures and hoses. Joe then informed me my dryer was fine but I had another problem. He said my dryer duct was probably clogged with several years of lint buildup and explained the change in my dryers performance. They did not just take the money and run. Instead, Joe showed real concern about the problem and informed me how dangerous this situation was. He took time to educated me regarding the strong possibility of a house fire and how common this was.He gave me the names of websites to view so I too would take this matter as serious as he did. He then referred me to a local service specializing with dryer ducts. I am very grateful for his honestly and concern for my families well being. It's nice to know that there are still some people who practice great customer service. THANK YOU!!! Still not convinced to call them-after the visit I went to their website. Joe has a degree in Elecrical Engineering & HVAC, EPA certification, and has lived in the area for years.…

Appliance Repair Raleigh. I called Advance Appliance and was referred to the company's son since there would be a long wait. I called and made an appointment and Brandon arrived in a personal car with his girlfriend who stood by him the entire time he looked at my washer and dryer. When I asked him a question, she answered. He was unable to repair my washer and then they left to get a belt to repair my dryer. They were gone so long I thought they were not coming back. When they returned he repaired the belt and then his girlfriend wrote out an outrageous bill that included a huge service charge, outrageous labor without an explanation of an hourly fee, and a part charge with no receipt. I told them I thought the bill was high and she was adamant that it was a customary charge. I cannot see how you can charge company rates when you come in your car and bring your girlfriend with you. I later found out that my washer was under warranty and wanted to speak with Brandon about refunding some of the money and getting it from the warranty. Needless to say the girlfriend answered the phone and told me that Brandon was not available to speak with me. She reported that she would discuss my situation with him, but I never received a call back. Stay away from these people, I think they must have written the good reviews themselves.…

Holy Cow! This is how customer service should be.... I'm still stunned at how opposite this experience was from all other repairs. I had been fighting with Sears for weeks and they had screwed up in any number of ways. Out of shear frustration I fired Sears and found these guys instead.

They called me to confirm more than once. They arrived 30-minutes early, but called first to ask if it was okay. When they got here, they started from the most logical place and diagnosed a very complex problem in about 20 minutes. They were so careful with my very heavy machine, and tried many things to rule out any other possibilities. After they replaced the part, they tested the machine thoroughly and then charged me $20 less than the original price of the repair.

I remember customer service being like this when I was a kid, but thought that business model had long left our culture. This was a fantastic experience and I highly recommend them to anyone.

And don't let their ages fool you, Shaun and Hannah are young, but far more competent than the Sears repair folks who were twice their age. Bravo!…