Raleigh >Impressions Hair Salon
The owner has an attitude problem..
I had an appointment with the owner of this salon Ashley several years ago and was really put off by her condescending, nasty attitude. It was as if she was doing me a huge favor by allowing me to sit in her chair! One comment she made that springs to mind was, "while you have a lot of hair, it's *very* thin". You know, that's great you have opinions, but there's a little thing called tact and it's considered unprofessional to treat clients rudely. For the record, there is nothing "thin" about my hair which is why I was so taken aback by her catty comment. Stylists usually ask for more time because my hair is so thick and wavy.
For the record, it wasn't just the one comment, it was the overall experience of making me feel uncomfortable, so much so I couldn't wait to leave.
Obviously I didn't go back. Who wants to pay to be insulted? Even if she was having a bad day, I still can't imagine the owner of ANY business having such a nasty disposition toward their clients.
Not long ago a local hair stylist friend of mine mentioned that Impressions Salon had moved to a new location. My friend also mentioned that she knew the owner so I told her how my experience with the owner went. My friend replied, "I've known Ashley for a long time and yes she has been known to be rude to her clients. That's just how she is."
Wonderful Salon. I recently moved to the Raleigh area about 6 months ago and at first had a hard time finding a regular place to go to. After being recommended to Melody or Holly I soon made an appointment. Let me tell you I have never been happier to have found a wonderful salon to go to after going to the same stylist back in New Jersey for 25 years. I am thrilled to have a place to get my haircut ,and the ladies are so sweet to me.
Impressions left me impressed!. As soon as I walked in the door I was greeted by friendly faces. They offered me something to drink and answered all my questions. Even though it was during their color special they went out of their way to fit me in and the service was GREAT, I loved my hair! The atmosphere was friendly and professional, I will definitely be going back and will recommend the salon to all my friends.
great customer service. I had recently colored my own hair, which was a huge mistake, as my hair turned this horrible green color. I was in a panic and was recommened to Impressions Salon. I called and explained my problem and they were very thorough in asking questions and telling me the possible process in which I would have to go through. I made an appointment for that evening and I must say that I was totally surprised that such an exceptional job could be done. My hair was back to its original color and the condition of my hair was even better than before. I was told by my stylist which products would benefit my hair and I purchased these and am enjoying them all. I highly recommend this salon. I was made to feel very much at home and the atmosphere was wonderful. Thanks Impressions!!!!!.
Quality good- service not.
I had an appointment scheduled way in advance and when I got there I wasn't in the computer. Thank goodness I had it written down on the appointment card or they would not have believed me. Because my appointment was going to take 2 hours, I made arrangements to leave work early at 3:00. I was leaving on vacation in 2 days and the owner apologized and said it would be FREE because of my inconvenience. I would get a phone call with a half an hour to let me know when I could be seen in the next 2 days. inconvenient it was- I had to go back at 7:00 that night and did not get out till after 9:00. The real kick in the butt was she only took 30% off of the bill and there was already a promotion for 25% off going on that week.
It color job was OK- not spectacular enough for my trouble. The sad thing was that I left my old salon that I had a standing quarterly appointment with on their 25% off color week because they were so much further away. I still tipped her 20% but I am never going back.
Great Stylist. I've been going to Impressions for a year and a half now and have enjoyed it thoroughly. I have had the same girl doing my cut and color since I've been going, and she is absolutely wonderful!! I love this salon and am glad to see that there is a citysearch for it now so I can praise it! If you want your hair done CORRECTLY and by such a warm, kind person go see Caitlin!
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