Walgreens

10/10/07

Avoid this pharmacy at all cost, service is exceptionally poor

by williams2153 at Citysearch

I have been using this pharmacy for over a year because it is close to my work. They consistently take longer than they say to fill refill my prescriptions. If I tell them that I will wait and they say 15 minutes, however, almost every time it takes them 25 to 35 minutes. I have given them an hour to refill the prescription and invariably when I return it will not be ready, even when I return two hours later; I even returned once after four hours and they still had me wait. I have reported this to the manager to no avail, and yet I continued to use the pharmacy. One employee even walked out on them after I complained to the manager. Yesterday I left a prescription to be refilled saying that I would return this morning to pick it up; when I returned this morning at 11:00 am they didn't even know that I had left the prescription to be refilled or what it was that I needed. Again they told me that it would be just a few minutes to which I replied "Forget it. I will transfer my prescriptions to another pharmacy." This is a good example of exceptionally poor management. Maybe they have too many customers but that won't be a problem for long.

• Pros: Convenient to my work
• Cons: Exceptionally long wait times and unresponsive management