Raleigh >Gifts & Novelties > Aly's
What a Treat. Just found this store and it was such a treat to shop in. Wonderful customer service, they girls are so friendly and fun. They had some really great products with fair pricing. I will be shopping here again.
Inappropriate and unprofessional. I was excited about this store at first, but it truly went down hill for me after my items were damaged. My wife and I are working class, live in North Carolina, have good family values, pay our taxes, volunteer in the community, and never ask for anything in return. At the very most, we like to be respected and not belittled. When we brought the damage to the store workers attention, she became defensive immediately and accused us of bringing the items in damaged. Please know that my wife and I do not own a sewing machine, and would never attempt to seek out "specialist" to do work we already attempted to do, it just does not add up. Plus, if the items were already damaged upon us giving it to the store, why would someone not say anything?. We were not getting anywhere, so we asked politely to speak to the manager, aka the owner. It took her forever to come from the back of her store, she stormed out anticipating a fight, she was very abrasive. When we tried to explain to her what happened, her mind was already made up. She immediately got defensive, and her voice raised. She also said, "we normally get material that cost at least $300, if I were here that day we would have not accepted this material because it is not consistant with the quality we service". Of course, this made us feel bad and made us think she was being an elitist. I am not sure why someone would say something like that to a customer. As her voice got louder, it took God to keep my voice calm, I finally indicated to her that her talking loud and down to us prevents making the situation right. Other customers walked out of the store, when she finally raised her voice saying, "God Damn it, get the Hell out of my store and don't come back". Please excuse me for using those terms, but I wanted to share them with others so that you can get the true feeling behind what she said. We will never go back to this store, and though we did nothing to deserve this, we prayed for the owner.
Very Bad Experience - Rude Rude Rude!. I took items to be monogrammed to Aly's - standard items - chose to go to her b/c I believe in shopping locally with small businesses. The lady was rude from the start, but I left the items and paid for them anyway b/c it was convenient and she promised them quickly. They were not completed when promised and when she "said" they were done to me on the phone - when I went to pick them up - half of them were not completed. She yelled at me from the time I walked in the door - and I am a patient person who does not yell or scream - her response to them not being finished was a snooty "Oh well". The ones she did were horrible and looked like they were done on an old machine that skipped stitches - very inferior quality and did not look like her samples at all. She ruined my good linens and was obnoxious all the while! She was very disrespectful to me and to my young son, who had birthday money and was dying to purchase a webkin. When we left the store - my 7 year old boy asked me "What was wrong with that lady? Was she having a bad day?" I was embarrased to him! I have been bothered by her behaviour all summer and out of curiosity looked up Aly's online and found other complaints that mirror my experience. Do not do business here - go to Monograms at Seabord Station instead and to the Learning Express for webkinz.
love the store. i just love this store the staff is great an seemed to know the products great place for a birthday gift and if you have extra time the monogram i get all my gifts here and have never had a problem they have seemed to start to carry a little older gifts now so they are not so much a kids store. love it!!!
Rude, Rude, Rude - STAY AWAY. This store is a boutique type gift shop targeting tweens, teens and mommys and large volume seller of Webkinz. My 7 year old and 10 year old have been saving for several months to purchase a new addition for their collection. The last time we were in the store we were chastised when my children touched a toy. Today before we went in, I gave my children a huge pre-shopping lecture about not touching the toys. My children's behavior was impeccable the entire time we were in the store. The owner never welcomed us and seemed annoyed when we arrived. My 7 year old finally settled on a toy and went to pay with his little box of saved money. The total came to $16.00. He paid at least $10.00 in bills, but did use change for the balance. He is 7, so he had 7 year old money. He was SO proud to buy the toy ALL BY HIMSELF. The owner was obviously annoyed when we dumped the money on the counter. There was no one else in the store, and really no reason to become so rude as we were not holding anything up. I began counting the money for him in order to speed up the process. She continued to be rude and cold to my children. I finally asked if she enjoyed children coming into her store. She said that "honestly" it was irritating to have a child come in and pay with change and she had "nothing to do with the change". She also said that my child had obviously learned nothing because I had counted the change for him. I mentioned to her that he had counted it several times at home - and the only reason I counted it was because she was being so rude. I told her I found it interesting she sold Webkinz, when she obviously disliked children coming in. I don't know how you can forget what it feels like to be 7 and to have saved or a special toy all by yourself. How could anyone be more concerned about a few extra coins than encouraging a young child with a kind word. I will NEVER enter this store again, and would recommend that you not either
Worst customer service, go to mall instead. I try to frequent smaller boutique's instead of big-box stores. However, with the cutomer service I recieved here- I will not be back. 2 of the employees that I was in contact with were rude. I purchased something to get embroidered and was told it would be ready by a certain time on a certain day. When I went to pick it up an hour after the guaranteed time, I was told to wait another hour. The lady was rude and gave me no option but to wait. The final product was not even the quality that they show on display in their store. It looked rushed and incomplete. I would recommend a certain store in the mall before I would spend another dime in this RUDE shop.
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