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Completely Dissatisfied.
In my opinion, this is a company I would not do business with on any level. American Comfort did work on our AC unit last October. First hot day this year we began using the AC unit and it is not
operating. Their technician informed us our attic is too hot and that is why the unit is not working. When I called for further explanation I was literally yelled at.
We had an independent technician come out who does not think the issue is our hot attic, but the part American Comfort installed. We are now left in a position to repair the AC unit yet again by another company.…
No show.
My outside AC unit stopped working during a recent high 90s spell. I called, explained the symptoms, he asked when I wanted him to come. I replied "tomorrow AM", he said he was swamped, and said
"after 6 pm". He didn't show up or call to cancel.
Fortunately I have a very simple unit - 4 electrical parts - and some training with electric motors. The fan and big relay were obviously OK (the fan ran) leaving a capacitor and compressor. I wasn't about to tackle the compressor myself, so I removed the capacitor, bought a replacement at D & L Parts in SE Raleigh for $22, replaced it, crossed my fingers, turned on the power, and it works fine now. woo-hoo!…
Great service. His english wasn't perfect, but that had no bearing on the service he provided. He showed up at my house 35 min. after I called, quickly and carefully diagnosed the problem with my system and fixed it. He cleaned the condenser coils, and repaired a section of duct work in the attic. Only charging an extra $10 for materials, over the $80 minimum visit fee.…
Don't waste your time.
I was in need of AC system repair and after reading multiple positive reviews here, I called American Comfort Residential. I've got a next day afternoon appointment. They were unable to precisely
tell me what time they'll arive, so I asked them to call me an hour in advance.
Next day... no call from them, so I called them at about 4pm just to learn that they're very busy and will be at my home later in the evening or next morning. Not even "I'm sorry" or "I apologize".
That was several days ago. They never came, they never called back... In the meantime, I hired someone else and have my AC fixed. As for American Comfort Residential, I think they are still very busy. Don't even call them, don't waste your time. The worst service I ever received from a small company.…
Not recommended.... Reading the reviews I called American Residential to check into why our AC wasn't working. I set up the appointment, $80, and mentioned that it may just be a blown fuse. Yon came out and after a brief inspection, said that we needed a $5-6K heat pump but that he might be able to fix it by replacing the 1-2K compressor. Bummed, we called our home warranty and they sent out Comfort Wizards. After a longer inspection and $60, it turns out it was the fuse!!!!!! Must always be careful and if possible get a second opinion....…
