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10/15/09
Poor customer service
by sippsin at Citysearch
Used them 2-3 times. 2 times, ok. They drive recklessly. 3rd time, the driver shouted at me for not giving tip. I am new to this country and I dont know the formalities here. But it was quite a bad experience for me. I dont know since when people started thinking getting tip is a privilege for a bad customer service
- Pros: Available at airport
- Cons: bad service
01/24/09
Drivers are dangerous.
by ncfoodman at Citysearch
These are the black cabs with the RDU logo that you see waiting at the terminals. I have ridden with them three different times and all three times, the drivers operated recklessly. The first time, the driver insisted on exceeding the speed limit by at least ten miles an hour on a windy road with poor visibility and lots of deer. The second time, the driver ran a red light and nearly collided with a pickup truck that was entering the intersection. The third (and LAST) time I used them, the driver was texting while driving and weaving all over the road on airport property. Just recently, one ran a stop sign in my neighborhood (he didn't even slow down) and if I hadn't seen him and braked hard, he'd have run into me. I've complained to both the cab company and the Airport Authority but clearly the management of RDU taxi does not have your safety as a priority. I will never use this company again. Use caution if you see one on the road.
05/09/08
I was stood up!
by triangler at Citysearch
Used them several times. They were ok most of the times. Then the last time I was stood up and almost missed my flight.
I called them 10 minutes before the scheduled pickup time to make sure. I was told they forgot to assign a driver and would give me a call when they located one. I waited for the call for 20 mins before I had to ask my pregnant wife to drive me to the airport at 5am. They finally called after I already passed the security check and asked me if I got to the airport on time!!! How considerate was that!
And of course that was the last time I did business with them.
