Cary >Automotive Repair > Haddock Collision Ctr
1710 Piney Plains Rd, Cary, NC | Directions 2751835.757608 -78.749719
Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED
They were great. I won't ever take my car anywhere else. The manager there, I believe his name is Peter, handled my daily check up phone calls on my vehicle with patience and grace. I was that annoying, call every day customer and they finished my car for me in record time and always returned my phone calls and answered my questions promptly.
Incompetent – If I could give this place negative stars, I would. My car was in this repair shop three times longer than it should have been, and every time I called to check on the status, I was given the run around. At first I was told my car would be ready on Monday or Tuesday. On Tuesday when I called, I was told that it would Wednesday or Thursday. When I spoke to someone on Wednesday, I was told that it would not be ready until Tuesday of the FOLLOWING WEEK. Apparently, the wrong part had been ordered TWICE, which caused the delay. The shop then tried to shift the blame onto my insurance company, saying that they insisted on "after-market parts" to reduce their costs, and that was why the wrong part was mistakenly ordered. I am speaking with the insurance company now to see about getting Haddock's to reimburse me for the extra week I have paid for a rental car due to their incompetence.
Good job – Fixed my 2001 Lexus, I was referred by insurance company and dealer to them. Several locations. They did a good job on a $2000 repair, no problems, all good.
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