Mura Japanese Restaurant & Sushi Bar

outdoor seating. ate here last week for the first time in a year or so.... sat outside on their patio and everything was great.. seemed like the server had too many tables but he got the orders correct and seemed to keep up so no real complaint there. sushi was very good…

Awesome. Made a reservation here through Opentable for our anniversary a little while back. I put our special instructions that we wanted a nice quiet table, that we were celebrating our anniversary and we were first time diners. I've done this before for other restaurants and occasions, and have had mixed experiences. We arrived to find a specially dressed, candle lit booth waiting for us. Our waiter (Davion-amazing) was attentive and accomodating. He guided us through our meal as first time guests without being omnipresent or overbearing. We had the Seabass and a Hawaiian sampler with some "real" wasabi. Loved every bite. The manager came over during our meal to wish us a happy anniversary and ask about our experience. Not just a quick check-up, we spent a good fifteen minutes talking about this and other sushi restaurants. Having this much attention being new guests was great, made us feel like VIPs. THIS is how special nights should be treated. The sushi was as good as any we've had.. and we've had a lot. We will definitely be back long before our next anniversary. Well done guys.…

Don't Order Takeout!. It took me 4 phone calls to finally speak to someone because they kept putting me on hold. The 3rd time I told them that I wouldn't hold again, but they put me on forever hold anyway. The 4th time when I refused to hold she finally took my order.

Parking was impossible at the mall so I had to illegally park. My order wasn't ready when promised. Finally I received my order and dashed out. My son looked in the bag on the way home. No chopsticks. I turned the car around and drove back to Mura where I again had to illegally park, get the chopsticks, and have a word with the manager about my horrible experience.

The manager's reaction? He was arrogant and dismissive. He said that they should have put the chopsticks in but that it was Mother's Day which is the busiest day in the restaurant industry and they were short staffed. Then he walked away. No apology. No nothing. Apparently it was my fault. I tend to agree. I chose Mura ... BIG mistake!

If you know that Mother's Day is the busiest day of the year, why didn't you staff for it? They were seating people as they walked in so it didn't seem that busy to me. When I got home I also realized that they had messed up the order. Not much more could have gone wrong. It was expensive, and they were arrogant about their mistakes. The overall message was "We don't need customers at Mura." Got it. I won't be back.…