08/11/09

Worst Service Ever

by GCM

It was 18 of us and we came out on a Friday night to celebrate a birthday. We had reservations, so they knew that it would be a large party. We were seated at 9:00. Our drink and food orders were taken around 9:30. We got our drinks around 10:00. Refills were few and far between, because our waitress never came back to offer refills, we would have to call her for a refill and finally we just got up and got the pitcher of tea and water that was sitting on a nearby table. Our food started slowly coming out at 11:00 and I do mean slowly. The waitress was confused as to who ordered what and I don't know why because she supposedly wrote the orders down. At 12:00, two people still hadn't received their food. When I complained and asked to speak with the manager, the waitress replied and said I already told him that this party was upset, but he's in the back cooking the food, so he can't come out right now. Then the checks were not accurate. Some people just paid anyway because they were tired of waiting on the manager to come out of the kitchen to resolve the issue. Some tickets had items that were not ordered. My husband and I waited for the manager. Our bill came to $33 and he gave us a $9 discount after going back and forth about the terrible service. I advised him that everyone in our party received bad service and at this point 2 people STILL hadn't received their food. The manager replies by saying he would check on those 2 orders (it's now 12:30 am) and for the people who already paid their bill, he couldn't do anything for them because the bill was paid. Needless to say, the food was good, minus the overcooked burgers. Zydeco's has the potential to be a nice restaurant/lounge if they hire more cooks and waitstaff and they definitely need improvement with their customer service skills.

• Pros: Good Food
• Cons: The Service was the worse

07/28/09

Excellent food, it's getting better!!

by MelSimmons

Two of my good girlfriends and I visited on a Saturday. This is my 2nd visit but it was there first time visiting. The last time I visited was in October of 2008. Our server was very nasty and the food came out very slow. There was also an older lady at the door which was very rude. Needless to say I have not been back in since. My friends wanted to hear some live music so I brought them to listen to the live music. The music and atmosphere was wonderful. The only thing bad I can say is that the same grouchy lady is at the door. I do not believe that they need to charge $10 to come in if you are dining. The food is already pricey enough. On the other hand, the young lady who served us was wonderful. Her personality was just as beautiful as she is. She was very warm, pleasant, and funny. Even though the food took a little long , the food was delicious. I would definately come back.

• Pros: Good Service service, Excellent Food
• Cons: I had to pay $10 to get in the door and the food is pricey

07/23/09

Cooks are slow, but food is good!

by FoodieReviewerYo

I've heard great things about Zydeco. When I found a coupon online for Zydeco, I figured we'd definitely have to give it a whirl! Since it was a Monday and I had no interest in cooking, I decided that Daryl could buy me dinner. But, I had a $25 off coupon, so he was getting off easy. :)

First, let me start with saying that this is a smoke-free restaurant and has a great atmosphere! If you go to their website, you'll hear R&B music welcoming you to Zydeco. I'm not a big fan of R&B, but I really like that they wrote a song all about their restaurant. Zydeco is owned by Patriots defensive back, Antwan Harris who is a Raleigh native.

We ordered the Bourbon Street Shrimp to start off the meal. It was basically four large pieces of shrimp wrapped in bacon and fried. You know what they say, everything is better with bacon. :) Actually, it tasted like friend shrimp and bacon. The only thing special about this appetizer, was how "special" I felt after paying $11 for four pieces of shrimp.

On to the dinners....Daryl ordered the Shrimp and Grits ($16). Daryl orders Shrimp and Grits at almost every restaurant we go to because he's always looking for the perfect taste and portion. I believe he found it at Zydeco! The Shrimp and Grits portion is really large as far as Shrimp and Grits go. The tasso ham gravy is spread all around the cheddar grits. There are probably 8-10 pieces of shrimp throughout the dish. Daryl used a spoon to scrape the bowl when he was finished, so I'm thinking he liked it. :)

I ordered the Zydeco Ribs Half R@ck ($14) with grandma's famous sauce. The meal came with two sides, so I got the the mac and cheese and the lynonaise potatoes. Grandma's famous sauce was nothing to write home about, but the ribs were very meaty and delicious. The mac and cheese was perfect! I wasn't a fan of the lynonaise potatoes; however, I'm not a big potato eater.

Our waiter was excellent, but the food came out very slowly. The atmosphere/decor was great! I especially like the skylights in the restaurant where the light poured down over the bar and the larger table in the back of the restaurant.

I'd definitely go back!

• Pros: Great food! Gorgeous establishment!
• Cons: Food was slow coming out, prices are kind of high.