Will not return. I have spent the past week and a half trying to decide if I wanted to submit a complaint in this forum. After reading everything here, I feel I should. I have been using this salon for the past 2 years. The first thing is the help changes often. My first experience there was awesome. I got a GREAT cut. When I went back to have it it trimmed by the same person, she messed it up royally. Now she is no longer there. I went ahead with someone else and got an okay cut, they are gone. I then saw another and he gave me a perm that I liked. It wasn't exactly what I wanted but I could live with it. Now he is gone! I have seen another stylist a few times and she just doesn't get what I'm asking for. I brought in pictures of how my hair was. It is a simple classic cut. I had more than enough hair to work with as I had grown it long. I even called to say it wasn't quite right and I went in to have it fixed. She didn't even wet my hair. Not even a spritzer bottle! Just cut it dry! And now it is much worse. I cannot fix it any way that looks decent. It is completely uneven and the cut is totally different on each side. She is a great person. Sweet and funny. I truly like her but I have had enough of this salon. I feel that $48.00 for a haircut is ridiculous for what you get. I haven't been happy here for awhile but kept telling myself that maybe it was me. I have been extremely clear the past few times and even brought pictures of ME with the cut I want! not pictures from a magazine. Another thing that really bothers me about this salon is Kim Jordan. I agree with the others who think she is too defensive. I feel that Kim makes her salon look bad in the way she handles these posts. Kim, I AM NOT a competitor! You are disillusioned in thinking you have some Fifth Ave salon. It is an average salon with average stylists. Though they are all very nice and upbeat. Think I'll try Cost Cutter next time. Once I grow out this mess enough that something can be done with it!
I think it is time for me to be honest. I formerly had a marketing agency to handle this for me, as I am not very computer savvy. I honestly went with what was suggested. I realize, way more than I get credit for here, that we are not perfect. And I am so sorry that you have had inconsitant experiences. And trust me, I do not ever want anyone to think I think I have a 5th Ave salon. To be honest, that is the very concept I wish to stay away from. Nice, upbeat, considerate, and eager is what I want in a salon staff. I would graciously return your money. Please feel free to email me or call me directly at the salon and I will gladly work something out with you!
Salon Kroma is a great place for all hair types.. I love Salon Kroma. I have been going to Kim the owner for years. I even went to her when she was an employee at another salon long before she owned Salon Kroma. Kim truly cares about her clients and wants each one to be happy with their results. The thing I like best about Kim is she is honest. I have very fine hair and if I walk in with a picture of a hair style that just won't work on my hair she will say " your hair is to fine for this exact cut but I can do "this" instead which will be the same concept as that picture". I appreciate her honesty and willingness to work with what I have. I have never been disappointed with my results. If you are looking for a great place and a great cut look no further...
I really appreciate the comments! I do care about my clients, and to make each of you not only look good, but feel good is my number one goal. I have the best job in the world, and one of the biggest reasons I feel that way, is because I can make a difference! Again, thank you so much!!!!
AWESOME AWESOME AWESOME!!!!.
After moving here from Colorado, I searched for someone who made me as happy as my previous stylist. I heard about Salon Kroma from a co worker and gave it a try. I wanted an appointment with Kim, but she was booked in the time frame I needed. The receptionist, Teresa, offered to put me on a cancelation list, but I didn't expect to go before my appointment, but, they did call when Kim had a cancelation! I cannot say enough about how great, sweet, and helpful she was. She consulted with me on what I wanted, and then SURPRISE~~~she did exactly what we had discussed. THEN, step by step, showed me how to style my hair at home. Now, I love my previous hairdresser, but she never did that. Instead of feeling like I will only look that good when I leave the salon, I can now style it pretty good myself. (Well, she still does better than me, but I am not as far off!)
The bonus to Salon Kroma is that it is very easy going and welcoming. Everyone there is very nice, I think 3 different people asked if I wanted something to drink! They made me feel comfortible and I look great. What more could you ask for?
By the way, I would like to say that Kim is a kept secret. If everyone knew how amazing she was with hair color, she would never have a day off. No where on the salon website does it give justice to her knowledge, awards, or the fact that she teaches hair color to other stylists. And one of the greatest things about her is, she is not arrogant. AT ALL. You can tell that she really loves what she does, and I have the pleasure of wearing it!
I am on the market for a new salon since my stylist moved. I have been researching CitySearch as well as Z Spotlight. After reading the reviews on this site, I must say that I have emphatically crossed this option off my list. Most of the reviews are good and some are bad-- that is going to happen anywhere. When I saw that the company reached out to most of those negative reviews (and some of the positive reviews) I was impressed- that is- until I read the response. They should know that they would be better off not verbally attacking all of the negative reviewers and blaming competing salons. Sure, there are petty people out there who may do that but what of it? Customers are smart enough not to let ONE bad review turn them away. Individual experiences are real and you should allow people to have them and speak freely. Your replies came off as defensive and accusatory.
I want a hip, new place to get my haircut. I don't need someone making me feel worse about my experience if I happened to be less than satisfied with it.
The search continues to find a professional, fun salon...
Jill H and Salon Kroma are awesome!!!. I absolutely love Salon Kroma. Jill H is my stylist and I would never allow anyone else to do my hair. She gets the color perfect every time and she is the only person who has ever known the right way to cut my complicated hair. I love getting my hair done after a long, stressful day at work because the atmotsphere is very relaxed and it's just a great place to hang out. Not only that, but I always feel like a million bucks when I leave! If you are looking for the best color/cut in Raleigh, definitely check out Jill at Salon Kroma!
We appreciate you taking your time to let us know how you feel! Jill rocks~no doubt!!
Thanks for letting everyone know!!
Trust me - this is not a "competing salon" writing this review. It has taken me a lot of months to decide whether or not to write a review - normally I am not a reviewer and whether I receive good or bad service, I don't comment. However, after reading Salon Kroma's reviews and, more importantly, Salon Kroma's attempt to shoot down every negative review, I felt compelled to write. First of all, I think it's important to understand that EVERY business, even the best in the world, will have off days. Don't you find it a bit odd that Salon Kroma gets so defensive whenever they get a bad review, and further, feel the need to blame it on some unnamed "competing salon"? Let's get real - you are not perfect. If you were, it would be impossible to get an appointment with you because you would be constantly booked. So here's my experience - I read the reviews and decided to try your salon out. I showed up for my appointment on time and waited over 20 minutes before I was told that the stylist I had an appointment with was late and unreachable by phone. The ladies at the front were very nice and apologetic, but nevertheless I had no stylist. I was offered a different stylist, and I accepted. The haircut I received was fine - not great. I did make a second appointment, though, because the stylist (and another stylist who helped me make my next appointment) suggested that I get some color. What a mistake! I am still paying for that poor decision. I went in requesting some red highlights in my brown hair. I was told red would fade too quickly (I do understand that this is true) and instead he would put some natural looking blonde highlights. I am being too kind when I say that my hair looked brown with white stripes. And to top it all off, the highlights started about 1/2 inch from my scalp. I had instant roots! I should have complained then, but as mentioned before, I'm not normally a complainer so I never gave them the opportunity to fix it. But just to let you know - they are not perfect as they would have you believe.
I am sorry you had a negative experience. It is our goal to make everyone happy. I am sorry that you waited months to express your dissappointment, as I can assure you, I personally, would have done whatever I could to help you.
In reading your review, I do want to thank you for pointing out the good things about the salon. In the 11 other business reviews you have posted, you do point out the good with the bad.
If you don't mind, I would really love to talk to you about who your stylist was that didn't show up. I realize it has been months, but I would like to go back and revisit that day in an effort to eliminate the possiblity of this happening in the future.
I do believe in our education system and the commitment of all stylist to our education. The reviews here are by clients, not us. And as with anything, some love us, some don't. But we do strive to be great, and your review will help us work in the areas that need attention. Thank you, Kim
Best Salon in Raleigh!.
I looked up some salon's in the area and I ended up at Salon Kroma based on the reviews that I saw here and I was sooo happy to finally find a GOOD salon! I had a horrible time finding a salon/stylist that would do a good job with my hair as far as coloring and cutting it in the way that I envisioned. Ive been a customer for several months now and I think all of the stylists do a fabulous job with their clients! The atmosphere is great; it's funky and chill and everyone there is friendly. Kegan always does a great job with my hair and he takes the time to make sure it's what you actually want! If you are looking to find a good salon go to Salon Kroma!! It's one of the better salon's around!
Also, whoever said it was not clean is nuts! It's always clean whenever I go, outside of the normal clutter that you'll see in every salon.
Kegan has an extraordinary commitment to clients and understanding what the client wants. We are always happy to hear that people like the "funky and chilled" enviroment! We never wanted to be associated with the terms stuffy or uptight!! Thanks for taking the time to let us know!!
Really great service!.
I am searching for a new salon and stylist and think I have found my new home! Everyone here is very friendly and upbeat, and the salon is really clean and kind of funky - just right for someone who is looking for a not "run of the mill" hair style. When I called to make my appointment, the receptionist was very polite and I could hear everyone in the background was having a really good time, which was very appealing to me!
Amy cut my hair and did a really nice job. She gave me exactly what I was looking for, which was a cut that looks professional and is appropriate for a conservative job, but can be dressed up, too. I will definitely keep going here & recommend it to my friends.
Another thing to consider is that they do not ask you to post a recommendation on CitySearch, unlike some other salons, so the opinions you get here are genuine and not motivated by the prospect of a discount!
Great Hair!. I went to Salon Kroma after a disaster at another salon. They made an appointment for the next day and were very helpful. The environment in the salon was great; everyone was having fun and chatting which made for a good time! They use Bed Head products and do great color work as well. I highly recommend this salon!
Best haircut and service of my life.
This morning I had my first appointment at Salon Kroma with Kegan. I cannot say enough good things about him. I've never had such a positive experience with a stylist, not to mention how sweet the front desk ladies were. He was very professional, friendly and made me feel so at ease. I LOVE the style he cut for me - I feel like a rock star. I just got back to work and have lost count of how many compliments I've already received after 5 minutes through the door. In fact, I was checked out 3 different times before I even turned out of the shopping center! That's new. :P
I've been to dozens of nice salons in the triangle, but always either felt uncomfortable with the too-cool-for-you attitude of my stylist and the staff or just plain hated the haircut. I walked out of there with a new attitude and feeling like I made a friend. I will definitely be back!
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