Raleigh >Beauty > Modern Enhancement Salon & Spa Hair Extension Studio
8320 Litchford Rd, Raleigh, NC | Directions 2761535.892238 -78.599882
Tues - Wed 10am - 5pm, Thurs10am - 7pm, Fri 10am - 6pm, Sat 10am - 5pm
The whole reason for me going to Modern Enhacements was with the intention of getting bangs without having to cut my own hair. I always wanted bangs but did not want to deal with the upkeep of them and then worry about growing them out. I thought that bang extensions would be the next best option. I put in the time and research of the different places to go. Modern Enhancements seemed like the best place to go. From the beginning, my experience was pretty horrible. I made one or two phone calls asking legitimate questions before my consultation, such as the cost of bangs. The lady that answered my questions was very rude and made it seem like I was an inconvenience to her, she also did not know the answers to my questions nor did she make any effort to try and find the answer out from one of the other staff members. They should have their front desk staff educated, especially when it comes to hair extensions. I went in for the consultation with the owner. I told her exactly what I wanted and she said it was possible. She gave me a price and let me know details. I scheduled my appointment to get new bangs! I was super excited. I had to take two separate times off of work (once for the consultation and once to actually put the extensions in). After my extensions were put in, the stylist then announced that based upon my expectations that I communicated effectively with the owner (who I had my consultation with) that I could not achieve the look without actually cutting my own hair as well. Wasn't the point of getting bang extensions to avoid cutting my hair altogether!? Prior to the extensions being placed in, I had to sign a sheet that said once the extensions are placed, nothing was refundable. I completely understand why they do this but I feel as if I should not have been held responsible at this point, given that I was not able to get what I came in for. I am so upset about the whole thing, they tried to charge me for a "blending cut" when she cut maybe three strands of hair before she told me that she could not give me the bangs I wanted. The owner was made aware that I could not get what she promised me and at no point did she come and apologize or do anything to correct the issue. That was unprofessional as well. After spending $200+ dollars I left the salon unhappy, received nothing that I wanted, and am now $200 poorer! I cannot believe the kind of service and lack of respect I received. I work in the cosmetic surgery industry and would never ever allow any of my patients or any friends to ever have any treatments at Modern Enhancements after receiving the terrible service.
One of the best massages I've had in a long time. Great ambience, friendly staff. Definitely recommend. Fantastic!!
I purchased a package of 3 microdermabrasion sessions with each being advertised to be from 45 to 60 minutes per session. None of the sessions lasted 45 or even 60 minutes.
The first session lasted about 40 minutes. Second one was only about 30 minutes.
But the third session left me speechless and was the worst one I've ever experienced. It lasted only 14 minutes, from the moment I walked into the spa and walked out.
Having 'shorter' sessions with them before, I had to time myself before walking in, and possibly prove if I could have been wrong about them. However, my suspicions were unfortunately true.
First of all, during the small talk the lady said that it has been a very busy day for her. Secondly, the cleaning/cleansing part of the session lasted less than 30 seconds. During this 'express' session, which was supposed to be a relaxing experience for about an hour, I felt like I was being rushed out of the place in less than a quarter of an hour.
Kevie is absolutely amazing! I couldn't ask for a better person to do my microdermabrasion. She was fun and professional the entire time. I loved chatting with her as she took her time explaining the microdermabrasion process. She is so good at her job and made me feel comfortable the entire time!
I can't wait to go back and get another microdermabrasion and other facial treatments from Kevie.
Edward is fantastic! After a long search and reading many reviews, I chose Edward and am so glad I that I did. He has talent like I have never seen. Although you may go in with an idea of what you think you want or will look good on you...let it go and give him full control. In all the many years of getting cut and color to my hair I have never had a more beautiful and consistant style as I have found with Edward. The mand knows his stuff! After my very first visit I walked in the door at home and my husband said "WOW" and that has NEVER happened with any other stylist. EVER!
Wonderful, professional establishment! – This place is amazing! I found it by searching for hair extensions, Tonya did my extensions and they are amazing, so much better then the place in Charlotte I was going to. Trust me this girl knows her stuff when it comes to hair extensions. She is very fast at putting them in and my extensions match my natural hair perfect! The only issue I had was it seemed like a lot of "hustle bustle" in the hair extension room, people kept asking her questions. The place looks goregous, and its very clean. Checking out took a few cause there where a couple of people checking out before me. Over all I was very expressed, and I will be back. No one will every do my extensions but Tonya again!!!
Great Massage!!!!!!!!!! – Just had an hour swedish massage and it was hands down the best one I have had in the Raleigh area! Great atmosphere, outstanding customer service, and my massage therapist was amazing. I will definitely be back!
Customer Service is Lacking – My friend and I both bought this deal to try out a local spa for facials that we would (hopefully) continue to book after this one in preparation for her wedding. It took 2 weeks to get the appointment scheduled, due to a lack of follow-up on the part of the spa staff. I had to call to see what the status of the appointment was, when I had been told I would receive a follow-up call. Only then was the appointment booked and confirmed.
On the date of the facials, we were not told to arrive early prior to our booked time...but would have been well-advised to do so, because there was paperwork to be filled out. In addition, we needed to change into robes and be ready for the aestheticians to retrieve us in the relaxation room. Instead, we were told twice to hurry up because "your service actually started 3 minutes ago". This definitely diminished any relaxation, and soured the facial experience before it even began. Fortunately, we were able to enjoy the relaxation room and a beverage after our facials.
All this being said, the actual spa treatment facial was a pleasant experience. The aestheticians were professional and had good technique, it is just unfortunate that the experience leading up to that will prevent me from booking another appointment at Modern Enhancement.
We sincerely apologize for your recent experience with us. It is the utmost importance that each and every one of our clients experience the best spa experience possible. The moment that you walk through our doors we want you to feel relaxed and at ease. Again I am genuinely sorry that this was not what you experienced. We pride ourselves on our always going above and beyond for each of our always appreciated clients. Please give us another opportunity to show you what we truly represent.
Best Eyelash Extensions – When I moved to Durham from NY I never thought I would find a salon that could competently apply my eyelash extensions. I was proven right when I made an appointment at a spa in Raleigh and the woman completely messed them up. Frantically, I started searching the web for places nearby that apply eyelashes with the hope of having them fixed. Modern Enhancements came up and I begged them to make me an appointment asap. The woman who answered the phone was extremely friendly and accommodating. She told me that they usually cannot get clients in on such short notice (and as a loyal client for the past year, I now know is true and with good reason), but there was a last minute cancellation and to come in. Sarah was amazing. My eyelashes looked better than they ever had in NY. I received numerous compliments when I came home from my appointment. In fact, I receive compliments every time I get my eyelashes done at Modern Enhancements. Sarah knew exactly what the other salon had done incorrectly (the eyelashes were too thick and too far apart) so she mixed in thinner lashes. I have been going back to her ever since. I don't know how I'm going to find a place that compares when I move back to NY next year.
Edward is amazing – After reading tons of reviews about many salons in the area, I decided to go with Modern Enhancement and requested Edward as my stylist. I went in with a style in mind but came out with a style better than I could have imagined! I was considering full highlights but Edward considered my natural hair color and past chemical treatments and suggested partial highlighting to preserve my hair better and give a more natural look (I have fine natural blonde hair). It turned out perfectly! The cut was gorgeous too and I haven't been able to stop smiling since the moment I saw the finished style. I really don't think I could go anywhere else at this point and be remotely as happy. I've tried many colorists in High Point, Winston-Salem, Wilmington and Raleigh and none compare. If you don't want to take any chances with your hair, go to Modern Enhancement!
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