Raleigh >Auto Haus Imports Inc
Great Customer Service. Doug and the techs at Autohaus are knowledgeable, honest, and helpful. I will be returning to Autohaus for all my Merc needs.
very decent and professional.
I have taken my bmw 328 to doug since 2002.
I have spent about 7000 on the car since then. Routine maintenance stuff - brake pads, struts, catalytic converters
The best experience I ever had was when they told me they had to replace a part, then didnt (as part of a bigger, more complex procedure), then realized they didnt fix the part, and did all the labor for me for free.
Thats the kind of guy Doug is, Get to know him and he will help you out with honest advice. I am glad he has worked on my car all these years
Thankful for genuine service and a quick fix!. I drive a BMW that is very, very old. Okay, not extremely old...but it's about 20. I have put A LOT of work and money into this car. It has been fantastic as a first car for me, but has recently become a money hole. I live permanently in Greensboro but currently reside in the Raleigh area. One can only imagine how it must be to fear that your car may not safely make it back to their personal tech when it makes a funny noise or the performance is "off". This happened to me-my car began to make an awful noise and it shook. I was scared. I'm not a mechanic and I certainly couldn't tell you about anything that lies under the hood of my car; and honestly, why should I? I'm a female :) (excuses, excuses) So I was in class one day and searched Google for Import Car Shops and Autohaus was the first link to show up. I wasn't about to be picky, because my requirements requested anyone that knew more than I did. I got the phone number and called-spoke with Doug. He listened to what I had to say and answered questions. We set up a time I could come and he said he'd look at my car. I showed up at Autohaus and was extremely impressed with the quickness it took Doug and Matt to determine what was wrong with my car. They acted professional, kind, and considerate. Once they determined the problem, they temporarily fixed it so I could drive it back to Greensboro to my regular tech. I strongly recommend Autohaus to anyone who wants a genuine service and a very personal experience from someone to trust.
Autohaus Import Service Servicing the Raleigh Area..
We have all had good, and some, "Not Too Good", experiences with organizations that we trust to provide us with an honest assesement of our motor vehicles mechanical problems . We will ALWAYS have mechanical problems with our essential motor vehicles, it is the accurate and priortized rectification of those problems that constitute either a safety issue compared to a cosmetic issue that should be a top priority for any family vehicle and the organization that we entrust (TRUST) to complete the repairs.
I can trust Autohaus Import Service to provide me, and inturn my family, with a concise and accurate assesement of any defects affecting my vehicle with a timely repair.
Their facility offers security and convenience to anyone that is unsure of their current arrangements and wish to be relieved of any future concerns regarding the on- going maintenance and routine service of their vehciles. Further information please contact Mr. Mark Wessell on 919 881 0364
Autohaus Damaged My Vehicle. I recently took my vehicle to Autohaus Imports to get an oil change. I was happy with the the service until I returned to my car to leave. The mechanics had rolled down my back window, which would not go back up. I went back inside to explain the situation, and the person at the desk refused to accept responsibility, saying his mechanic did not remember rolling the window down and that I broke it myself. I ended up speaking with the owner who also refused to take responsibility, leaving me with a $300 repair at another shop. I would not recommend doing businees with anyone who will not take take responsibility for their own actions or the actions of their employees. My car was returned to me damaged, and they did not offer as much as an apology. Needless to say, no one should do business with someone of such low moral character.
Autohaus ALWAYS assumes full responsibility for any work performed in our shop. Occasionally, there are component failures that have absolutely nothing to do the the work being performed that are brought to our attention after the fact, and although we attempt to work through these situations with the customer, ultimately, we cannot be responsible for them.
In this case, we performed a routine oil change, and the customer contended that we somehow broke his LEFT REAR window regulator in the process. BMW's (the vehicle in question) have had a known problems with window regulators for years, and the customer stated to us that he had replaced other window regulators in this car in the past.
Often, we offer discounted parts/labor to soften the blow of an unexpected repair, but in this case, the customers insistence on our negligence and full financial responsibility left us unable to resolve the issue.
Phenomenal Experience: Quality Work, Excellent Service, & a Very Fair Price!.
I first became acquainted with Autohaus Import Service after I purchased my car from Olde Raleigh Motors several years ago. And, since that time they have been the ONLY auto repair shop to whom I would even consider entrusting the care of "My Baby". From my very first visit, I was greeted by warm, smiling staff who made it clear to me that they were as interested in the care and maintenance of my new car as I was. Time and again, they have delivered on their promises, completing work at the promised times, at a price congruent with their quotes, and have really helped me both understand the nature, cause, and necessity of the work they have performed, as well as the importance of future work which might be required. They have done all of this, the entire time, while making every possible accomodation to help me maintain my vehicle in good working order, on a timeframe which meets the demands of my schedule, and at a pace and price which my budget can accomodate. The entire staff not only really cares about their clients and the services they perform, they care about your car and your safety, and their commitment to your satisfacting does not end when you leave their parking lot! Their commitment to my satisfaction after I have left with my car keeps me singing their praises to everyone!
I travel between 35,000 and 45,000 miles each year in my car, and I depend on it for my livelihood. At well beyond the 150,000 mile mark on my odometer, I realize that the service my car has received from Autohaus is perhaps the biggest reason why I am not planning to enter the market for a new car at any time in the forseeable future. That, no doubt, is certainly an additional savings to me, but the peace of mind I have in the excellent care the people at Autohaus have given both my vehicle and me, is a savings which no amount of money could quantify!
Thanks for the years of great service, guys. And I wish you every continued (and very much deserved) future success!
Best Indepent Repair Shop in the Triangle.
I lucked into Autohaus when I purchased both of my BMWs from Olde Raleigh and have been a customer for almost 3 years. During that time I have found a number of things to be true about Autohaus: 1) The technicians really know there stuff! I have had some obscure BMW defects show up that even the dealer couldn't figure out but these guys cracked it and charged me a fair price in the process, 2) These guys are as honest as the day is long. I've had some repairs that they were more than fair on and they also stand by their warranties, 3) They put the customer first and are willing to explain everything fully and go out of their way to get you the best price possible even though the easiest route would be to get a new part from the dealer at the maximum price.
I have always viewed repair shops with a bit of trepidation because fraud is so rife in that industry but I have to say that Autohaus has restored my faith in independent repair shops. It's hard to find quality work, honest people and customer service all rolled into one these days but these qualities exist in full display at Autohaus. My compliments to the whole team for a job well done!
Auto Repair with honesty and integrity. I have found Autohaus Imports to be a very professional and honest auto repair business. The times I have taken my BMW there for service I have been treated with courtesy and they always take the time to describe what is wrong and what it will cost to fix. Their prices are reasonable also. They have my car back when they say they are going to and call me during the day with progress. The communication is great. The customer service is by far the best I've received.
Oh Yea!. Purchased and Audi A4 (1996) as a toy, they have been awesome, quotes perfect, work above reproach, honest with integrity and character to match, prices lower than other places I checked with! The only shop I will let work on the Green Hornet! Suggest you give them a try before anyone else in town! AWESOME CUSTOMER SERVICE!
Great Service, Good Price. Autohaus Imports took time to explain the repairs that were needed on my Mercedes. They gave me a convenient appointment time, and had my car ready when they promised. Really friendly people!
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