Raleigh >Hereghty Heavenly Delicious
They have a new Baker!!. I am so happy to write this review... We used to visit all the time and then they lost their baker- which wasn't good. Now, they have a new Baker and the pastries are back to 'excellent' and 'craveable'!!! They don't have the huge selection of dessert-type treats in the case that they once did, but they have an outstanding selection of scones, croissants, danish, etc. Definitely the place to go if you need breakfast for the office or if you just want to sip your coffee and lounge in their cafe. Also, the staff's attitude has improved immensely- some new faces are behind the counter and everyone is happy to be there. The coffee is still the best in the area and I am so glad to have the neighborhood bakery back - and even better! (Try the mushroom/gruyere croissant - won't find that anywhere else in Raleigh and it is YUMMY!). Thanks for making the changes in staff and finding such a talented baker... Hereghty's is back on our "Highly Recommend" list!
Don't waste your time ... the shelves are empty!.
The first time we visited the store two years ago we got hooked on the good deserts despite the high prices. But we witnessed a steady degradation of our experience there. Regardless of time of day, one finds fewer and fewer desert options available. Often, the store is simply closed during regular hours. One time, we skipped desert at a restaurant to make a stop at Hereghty ... the staff was closing 2 hours early because: "We ran out of deserts" All of them!
It is true, the deserts are good but apparently the prices are high enough to have the chefs spend little time in the kitchen and still make a good living. Good for them! But ultimately, it is not JUST about the deserts, it is about customer experience. After so many times being unable to find the desert I was looking for or to find any at all ... or to find the store OPEN during its regular hours, not only I got a bad taste for it, I got annoyed with the total disregard for customers. We do not and will not visit Hereghty any more and we make a point in spreading the word about our reasons (we used to recomend it).
Don't waste your time ... go to a restaurant with good deserts (there are plenty to choose from) instead, you will end up having a better experience at a similar price.
A little too far. I surprised my girlfriend to a nice birthday dinner at Parizade which was great and then I took her to Raleigh to treat her to something a little different -- dessert & coffee at Hereghty's. (my friends kept on telling me to go there for dessert.) We had such a nice experience at the cafe and really like this place and now she wants to keep on going back there, but it's not really a convenient drive for us and with the gas prices (we won't go there)...so hey Hereghty's, can't you please, please open one in Durham?!
Stinky Attitudes!. I am having fun reading some of the comments about this place but their attitude and customer service is really beyond horrible! I thought I was the only one who saw or experienced it. I went 2 or 3 times when it first opened but I have not set my foot there since September 2006 and will never go back. On that fateful day, I was humiliated and made fun of because I asked the sales guy to remove the chocolate icing from the eclair i bought. Before that, I had noticed other stuff and the attitude problem the whole staff suffers from. I work very hard for my money and I refuse to be disrespected when I am asking things for free (which I never do), let alone when I am paying! I do agree their pastries are great but I don't have to have them. They are luxury items I can do without but if I have to have them, I go to Durham to visit Guglhupf. I was so sorry my favorite bakery (Gourmandises de france) closed abruptly. For any business to be successful, great customer service needs to be there. Just having great products is not enough. They will learn this the hard way. Just mark my words guys, they will be out-of-business soon and they will have no one to blame but themselves. Self-inflicted wounds will take longer to heal!!
some reviews. I went here to order a cake for my wifes 60th birthday on tuesday the 19th of august . I wanted a 12 inch Nice cake. Lemon sponge fresh fruit and mousse. I was told that they had to call the baker. The cake was for pickup on sunday the 24th.The baker told the sales person he would have to call him back to let him know if he could manage to make the cake. The sales person told me they would call me to let me know. Today the 20th I have still not heard from them. I have never seen such arrogance and lack of customer service ever anywhere. The fact that I was willing to pay an exorbitant amount for this cake and that it was for a very special occasion had no bearing on them. For a supposedly professional bakery to humiliate people in order for them to buy a 12 inch cake is absurd. They should go out of business with the reputation that they make the best cake there customers can't buy
Great desserts but lacking in other areas. This place is amazing IF you can get in and they actually have stock. I have tried on three separate occasions to take a friend after raving about the desserts. They were closed for several weeks during Christmas and Epiphany (something that would be far more forgivable if there had been a better sign posted so we didn't return twice). The next time, we returned on a Sunday afternoon for a dessert after lunch and there was nothing prepared except for one fruit tart. The cashier didn't bother to offer a time period as to when new items would be ready as we would have gladly waited if they were in the process of cooking at the time. The customer service is just lacking and to not have a single thing prepared in a bakery is inexcusable. I'm still debating as to whether to ever try again.
The name says it all...heavenly delicious!!!. This place is amazing...you won't find pastries this good anywhere! Each time I visit with my kids, we try something new...and it's ALL been so DELICIOUS!!! My kids often ask if they can have a treat at Hereghy's today! We'll bring something home for Dad as well or else he'll be upset! ;) I've been there plenty of times and find the staff to be COMPLETELY WONDERFUL!!! They are helpful in making recommendations and are sweet to my kids too! :) We love this place!!!
Absolute heaven!!. Wow, we couldn't believe it when we discovered this adorable cafe with all it's delicious desserts...so many to choose from, it can be overwhelming and exciting at the same time. We've been a few times now and my husband's favorite are the fruit strips - he says they are better than those he used to get in some of the best places in New York! I have a few favs...usually anything with chocolate, like the flourless chocolate cake or the berlin cake. Depending on time of day we go, we'll sit and have our desserts with a good cup of coffee or wine, then grab a couple of bags of the mini cookies and muffins to go. This is heaven, heaven! Thank you!
Great pastries mostly, very poor attitude. Before this place was open, the two brothers were interviewed by a local newspaper. During the interview they claimed that their products will steal all the customer from Gourmandises de France (Raleigh) and Guglhupf (Durham). 3 years later, Gourmandises has switched owners not because of Hereghty's wonderful desserts but because the owners wanted a change. Guglhupf is actually more popular now. But what kills me is when you make such a claim, at least treat your customers with respect. Would you go to a pastry shop to *pay* for their pastries and then get humiliated? As another reviewer said, this is not Paris. I hate to tell you in Paris they treat you a lot better than anywhere in Raleigh-Durham. At Hereghty's you get humiliated. They think they are God's gift to pastry shops and they are *NOT*. The business feels unprofessional: an example among others is the Swedish Torte. I come in early one day because coming in late means you will find nothing 4 hours before the shop closes, and found the sign for the torte on the shelf and none of it available. Turns out that one of the employees had taken and boxed all the slices to take home. "Sorry, but have you tried the Green Tea cake." So yeah I paid $5 for a piece of cake that tasted like I was eating facial mask. The overall feeling I got before I stopped going is that the employees and owners feel like they are fed up with customers. Try complaining then walk away and quickly look behind you, you will probably catch them flipping you the bird.
Great espresso drinks and bear claws. I stopped by this morning to place a special order (they are open on Mondays...), and of course had to get something for myself. Normally when I order a mint mocha I have to add some sugar, either because the espresso is too bitter or the chocolate isn't sweet enough. Well, not this time, my drink was PERFECT. Oh, absolutely delicious. I smiled to myself every time I took a sip. And, the bear claw was equally fantastic!
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