10/15/09

would not go back

by rlb704

thought place was just interested in signing a contract and getting your money! wish I had read some of the reviews before going in. went to another planet beach and they were rude and again pushed to sign contract!! never did tan and never would with any Planet beach tanning salons...

• Pros: nothing

10/13/09

DO NOT RECOMMEND THIS PLACE

by lasurban

they will do anything to get you to sign a contract....they are liars and do NOT honor their word!!! They told me to fill out a form to tan and the next thing I know I am getting charged monthly and in a 2yr contract!! There is NO customer service....they DO NOT care about the customer after they get your money!! If you do have a problem forget any customer service, especially from the owner....I will never recommend this place!! Please beware...

Of course I was upset, and I did say my husband would be upset as well because my credit card was declined the day I came in the store and then billed when there was money in my account (as a result I got several overdrafts on my account)

Jenny NEVER said anything about a 2yr contract...we only talked about a 1yr contract but because my card was declined I assume what I had signed was voided.

She had the paper work with my credit card info, I had to leave the store but said I would try to come back with cash or another card!! Sounded like to me we would have to fill out another form when I came back. I was not able to return so 2 days later Jenny called back asking if I was still interested in tanning and my form was still LAYING around with my credit card info. I advised her to just rip it up and she said she would.

2 weeks later I notice my card had been charged twice. So when I went in to the store, Jenny remembered me and our conversation..said she would call the owner and TAKE CARE of this for me. She went in the back to call the owner, came back and said sorry, they advised you signed a contract and they will maybe cancel it and waive the 50.00 fee.

The manager did NOT honor her word......period!!! Customer service is so important today and everyday....the customer should ALWAYS be treated with respect......they are YOUR bread and butter!

• Pros: NONE
• Cons: SCAMMERS

07/23/09

WOW ! THIS PLACE IS AWESOME !

by snowbunny2600

I went to Planet Beach in Brier Creek VERY frustrated ! I have a medical condition that required me to either take chemo for a second time or to give a shot at tanning. When I arrived there nervous and scared because tanning was not something that I had ever done or believed in, one of the owners was there to lend a very kind hand. I was given pros and cons to tanning, they understood my situation and they were very educated ! WOW that was incredible I would have never thought that someone would have understood me and took the time to help me make the right decision for me and my health. When stepping back and considering the other option it was going to be NO more expensive for me to go there and tan than it was for me to go visit the doctor every month and pay for chemo. I have had the chance to get to know everyone there to the point that I know a little about each of them.... and what a great staff they have there !!!!! They are always kind, helpful, and willing to answer any questions that I may have. And address my concerns immediately. Way to go Planet Beach (Brier Creek) ! Keep up the good... hard work :)

• Pros: Keep up the good work Planet Beach !!!!