Raleigh >Food & Dining > Red Room Tapas Restaurant Wine & Martini Bar
510 Glenwood Ave, Raleigh, NC | Directions 2760335.786975 -78.647003
Beautiful Restaurant – Even if the food was terrible and the service was awful, I would still probably love this place just for the decor! As soon as you walk in, you just have to take a second to look around at how cool this place is. But decorations aside, this is still a REALLY great place for a night out on the town. I went there the other night and had the delicious swordfish, something I haven?t seen on many menus in Raleigh. Service was so polite and quick, food was really good, and atmosphere was enthralling. I really recommend this place!
Great Night RUINED by Cocktail Server – I logged on to write this review and was floored by the previous entry. I couldn't believe that someone else just had the same experience. I am shocked that the server(s) at Red Room gets away with treating customers this way.
Don't get me wrong, I was there with a large group and everyone else did have a good time overall. The server for our table was excellent, very polite and attentive. The music was pretty good (if you like only 5-10 seconds of each song being played).
However, I was walking to my table fairly early in the night before it go completely crowded (which it does...). Keep in mind that I was totally sober (had not even finished my one and only drink for the night). One of the cocktail waitresses yanked me by the arm over to the side and told me that I needed to calm down. I was shocked, of course, and she continued to yell at me about how I was being out of control and pushing through the crowd. The closest person was a good 3 feet in front of me. When I responded that I hadn't pushed anyone, she grabbed me by both shoulders and threatened me. At this point, I told her not to touch me and walked off. So she sent the bouncer over to deal with me. He was asking me about the "incident with one of his servers" and was about to kick me out. However, he was very reasonable and very professional about everything, and accepted when I told him that I understood she was doing her job but that I didn't know what she was talking about.
Long story short, I will never set food in Red Room again and will do my best to pass the word along. Normally, I would have told the waitress off and immediately gotten the manager. In fact, she was so physical that I considered getting the police who were standing outside. The one and ONLY reason I did not, was that I didn't want to spoil my friend's celebration. My night was ruined, but hers didn't have to be.
Not so in love anymore – Some of the staff is amazing and kind. Others are rude and vindictive. I've been to Red Room both as a diner and as a club hopper. I've gone regularly for almost 3 years, and literally spent thousands there.
On Halloween night, it was very crowded and people were pushing each other around left and right (significantly more people than capacity). Someone pushed my friend from behind, but she held her ground and refused to move. Moments later, the "pusher" said to my friend that she was "trying to work here and I can have the bouncer come kick you out". Turns out the rude pusher was actually an employee. What a way to treat your customers! First, what ever happened to saying "excuse me"? Second, how is she supposed to magically know that you aren't some other drunkard pushing her around? Third, what gives you the right to threaten to kick someone out because you can't handle the crowded environment? We paid a cover and for our drinks. How dare she treat us in that way? I've not been back since.
There are a few cocktail girls who are quite grumpy on a regular basis. The food is delightful, and there are several member of the staff who I adore.
In response to the water issue. Bottled water is $3, but tap water is free. Unfortunately, I have not been able to get anyone at the bar to give me tap water in over a year. They claim it's policy -- I guess they don't want to waste their time filling up water glasses. However, tap water is not free, since it's not available!
Great food, but not so great deal – We went to Red Room b/c we had a coupon for buy two tapas plates, get two free. However, when it came time to pay, we were informed we couldn't use our coupon and get the drink special- half off a bottle of wine. We had informed our waitress of our coupon as soon as we sat down and she didn't mention that it wouldn't work with the drink special. We never would have ordered a $26 bottle of wine if we had known! We have used these coupons at dozens of restaurants around Raleigh and never been told that we can't use it and take advantage of their "drink" special as well. It's like telling us that we have to choose between $2 drafts or our coupon, or half price sangria or our coupon. I understand if we were combining it with a "food special", but drinks? Come on Red Room, are you that hard up?
$3.00 for a CUP of WATER! – We had a great time there this weekend. Music, crowd, service, and drinks were great- no complaints! however, it really ruined it all when they charged $3.00 for cup of water that comes straight out of the tap! I just cant get into that. I think that is very poor customer service, especially when our party spent well over $500.00 there that night.
We want to meet and exceed every guests expectations and we apologize for the misunderstanding. We sell bottled water for $3, but never charge for Tap water.
DJ set a great mood – My fiance and I went here for a fun night out last Friday, and we couldn?t have picked a better spot. Between the DJ setting a great mood and the delicious food we had a great time. With fast service and good prices, I know we?ll be going back, and I definitely recommend it for anyone looking for a great night out.
Still hungry – We had the Sunday night tapas tour about a year ago. (Sorry for the delay in posting!) With a glass of wine each and a tip, we spent over $100 for four people, then went downstairs to eat at High 5 because we were hungry. We have not been able to convince ourselves to go back. The four of us normally have a maximum of 2 appetizers to share before dinner, but instead each essentially had our own $15 appetizer and ate complete meals afterward. The food was good, there just wasn't enough of it.
Something different from the average restaurant. – My girlfriend and I decided to try out something new so we went to Red Room for the first time the other night. We ended up having a really great time taking salsa lessons and it sure didn?t hurt that the Sangria was half off. I would definitely recommend this place if you?re looking for something different from the average restaurant.
25% tips? – My wife and I went with 4 others to Red Room because their food is above average. However, it took a long time for the server to ever bring us drinks. Sometimes the orders were forgotten and we had to reorder several times. I found that every time we ordered, regardless of whether we received our food and drinks, was added to the bill. The worst was, upon looking at the bill, a 25% tip was automatically added to the bill. 25%! Are you kidding? Who adds 25% and then has a place for additional tip. Because they are trying gouge patrons on the bill, this is enough to make me forget their food is above average.
Excellent Sangria - Service only fair – The Red Room makes the best "homemade" sangria that I've had in a LONG time. Service was inadequate (we were sitting on the patio - as many other customers were on a very pleasant spring Sunday evening in May). We had to ask another server to take our order and take over from the other one (Ginger). Ginger finally came back, but service never improved.
We still highly recommend the Sangria. We ordered the "traditional version" with sparkling wine. GREAT SANGRIA!
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