Duke's Tailor

09/14/10

Thanks

by hotgirl4evermore at Citysearch

I like to thank the nice lady that is working @ Duke's Tailors for doing my alterations on my suit for free awhile back when I was unemployed. On top of everything else, she had them done for me the same day. I got the job the very next day. :) I went back a couple of weeks later and tried to pay for my alterations but she refused to except my money. She told me in broken English that "it is blessing to me, I give and help you and God help me back" . She was great and very understanding. I will continuing to give Duke's Tailors my business for all my tailoring needs and recommending to everyone that I know. However, customer 2345 complained that the lady charged a dollar more for paying CC. and called her dishonest. As a banker I know that if a merchant is excepting CC do pay a very highly fee. Four items for $23.00, that is very reasonable. You cannot buy 4 items for that price even you are shopping @ Walmart. I am shocked at some people these day. Minor stitching or not, someone has to do those stitching. Sorry, the review on customer 2345 is not helpful. Sound like she or he is a nag or just simply had a bad day. Again, thanks Duke's. :) Oh, by the way, customer 2345, if you need that dollar so bad please give me your address and I will put a dollar in the mail. :)

08/31/10

Dishonest

by customer2345 at Citysearch

I took in four items which needed minor stitching. While the work was completed to my satisfaction, I was blown away by the behavior of staff when i went to pay. She asked whether I wanted to pay with credit or cash, and I replied with credit. While ringing the charge up, she tells me that it is $23. I remembered that the total amount was actually less than that, and when I protested, she quickly said that the credit card adds an additional dollar and that there's no way she can take the charge off the card once it's been rung up (which she was doing during this conversation). I was incredibly insulted that she'd be so dishonest me - first lying about the total price, then lying about the credit card charge (or at least not disclosing it BEFORE I gave the card) and then lying about not being able to undo the charge. There are many other tailors out there that produce quality work, and many are much closer to my house. She's lost my business.

03/08/10

Free alteration for unemployment.. Wowow

by CuiteGrl at Citysearch

Just need pair pant alter and its free. They did wonderful work. Every thing turn out great. Surely will be back. Very nice staffs. Thank-you so much....

Duke's Tailor offering free alterations for unemployed workers looking for a job. If you can show proof that you have been unemployed for at least three months and show proof that you have a job interview arranged, Duke's will do free alterations on one pair of pants, one coat OR one business suit. Please see their website for more detail.

• Pros: Great Service, nice,
• Cons: none

10/08/09

Excellent - Could not ask for better service

by AngelDowntoearth at Citysearch

Bridal store had to re-order my wedding dress size. I went to Duke's Tailor for my alteration with only one month to do my gown alterations. Duke’s Tailor was able to squeeze me in for two fitting dates. Alteration on my gown hemming, side and bustle turn out perfectly. They did an excellent job. I highly recommended any bride to Duke’s Tailor.

• Pros: service, professioanl, staff
• Cons: none

06/12/09

Horrible--AVOID AT ALL COSTS!!

by Tiff123 at Citysearch

My biggest mistake was going to Duke's Tailor--At first Anna and her mother were very nice and accommodating; they appeared to be very knowledgeable regarding alterations of wedding gowns and told me my wedding dress would be perfect. As it turns out they are not as experienced as they would like you to believe nor do they have first-rate customer service. All was well, until it was time to pick my wedding dress up. Imagine the excitement and then the disappointment when it is not ready. The first time I went to pick it up, it was not ready at all; in fact, it appeared that they had not even worked on it since the last time that I was there. I scheduled another appt and told them not to worry about it, as I had a few more weeks. Anna insisted that I schedule the appt two days later because she was concerned and wanted to make sure that I had my dress with enough time before my wedding...I thought to my self “WOW”. Two days later I came back for my appt, and guess what my dress was not ready at all—I could see them still working on it in the back. She called me to the back and told me to try on my dress. I did and wore it for about 2 hours while she finished the alterations!! I took it home and tried it on again and noticed that the bust was too short, and the back of the dress was not the same as before. I took the dress back the next day and she said that there was only one way to fix it...The "fix" sounded crazy so I called around and confirmed that it was a half/fix and that it would not work at all. I called Duke’s back and told Anna and requested that we consider an alternative to correct the problem. She was resistant to this idea—at this point I informed her that I had an appt with another tailor and requested a PARTIAL refund. She immediately got upset and accused me of not listening and blamed my body for the problem with my dress. She told me, and I quote, “I’m not giving you a penny back" and hung up the phone. No more than two minutes later she called me back and left a very hostile message saying, and I quote "please do return any phone call and please do not call Duke’s Tailor to harass us or we will call 911”. I guess this was her way of telling me that they would not fix their error with the alterations nor would they be willing to reimburse me. I am now three weeks away from my wedding and my dress is worse than it was when I brought it to them. I regret ever making the decision to go to Duke Tailors! I hope that you will learn from my mistake and AVOID this place at all costs.

• Pros: Nothing
• Cons: Everything