07/08/09

Extremely Disappointed

by dynamicdiva

I have been tanning at PB for about 2 years and when I began my contract I thought Falls of Nuese was the closest location. Thank God it's not. I love tanning at North Hills. The employees are amazing and very accomodating.

I am moving and there is no PB near me. I called the Falls location and the employee told me, the owner has to do it, she doesnt know where he is and so I dont know what to tell you was her response....what!!!!! And the Edward Mills location blocks off time frames to allow for people becoming members, this do this as a ploy and tell their regular members the beds are full.

Whats funny is 2 of the good reviews are from new members that do not know any better.

• Cons: employees

11/19/08

Disappointed!

by tangirlnnc

I have to say, I am a VERY disappointed customer. I have been a continuous member of Planet Beach for over 2.5 years. I absolutely LOVE the Brier Creek and Avent Ferry locations. The staff at these locations have been friendly, welcoming, and have great attitudes. Unfortunately, due to where I now live, the FALLS location is closest to my house, so I am forced to go to this location. I have never once had a pleasant experience at this location. The staff is not friendly, often times not even greeting me, they took away tanning samples, which I think are so great to have, because I like to try tanning lotions before I purchase them to make sure I am satisfied, and I have never had to experience the '24 hour rule' at any other Planet Beach Salons until this one. I only tan once a day and the inconvenience of not being able to tan till the exact time 24 hours later is definitely NOT convenient for a busy young professional (or anyone for that matter). It is unfortunate that this salon has given me this impression as I love the concept of Planet Beach Tanning Salons...My hopes are that the Franchisee or Manager will read this and make some adjustments, because I have heard a lot of negative comments from only this location. Kudos to Brier Creek and Avent Ferry for being a wonderful place to tan...I hope Falls can get on the right track soon and make this a great place for people to come relax, tan and enjoy going to!

06/03/08

LOVE this salon!!!

by akp311

I started tanning at this location about 4 months ago and it is the first time I had been to a tanning salon. My boyfriend went and got a membership for Valentine's Day, and they were VERY friendly and patient with him. When I went for my first time they took the time to show me around and explain everything to me. Each time I go in the staff are very friendly and welcoming. One month I lost my debit card and had to get a new one, so the number on it changed. They were very understanding about it and just scanned my new card and let me go tan. Also, I went one day after not going for about 3 weeks and when I got in the lady (owner I think) working welcomed me by name and recognized me right away and said she was glad to see me back. The prices are a little higher than some other places, but it is WELL WORTH IT!!!! Would recommend this salon to anyone. Also very clean, accessible, organized, well-decorated, and hardly ever a wait. They will find a way to get you into a bed and accomodate you! Could go on and on and on !!!!!!!

• Pros: Friendly staff, organized, well-decorated, etc, etc!!!
• Cons: NONE!!!!