Sephora Crabtree Valley Mall

Doesn't Recommend

dobbie_w

Joined 7 years ago

I LOVE Sephora, but not the employees. You cannot call yourself a beauty consultant if you don't know the first thing about beauty. There is a large male who works there who wears foundation. First of all, his foundation is terrible. It sits on top of his skin like an ashy mask. I would never go with any recommendations from someone who cannot distinguish colors themselves. His techniques are terrible and his color recommendations are hideous. The other employees are similar in expertise. As a former make-up artist, I am much better trying things out for myself. I love the sample availability at Sephora and the store itself is wonderful. They just need to can their entire staff.

Doesn't Recommend

learncustomersvc

Joined 4 years ago

See Pat O-N-L-Y. Please...if you go to Sephora, NEVER speak with anyone but Pat. Don't even call if you aren't sure she is there. The rest of the employees are terrible. I went in looking for help with oily skin, and was ignored for probably 15 minutes. I finally approached a male with dark hair, who was working in the store. He seemed irritated and bothered by the fact that he had been approached. I explained my issue. Before showing me any product, he asked what cosmetics I currently use. Some are cheap, some are expensive. When he heard the list, he literally walked away from me without saying anything. Pat finally found me wandering around in the back of the store, and helped me immensely. She listened, then described several products which she thought would be of use. She gave me samples to try, and told me to call or come in should I need further assistance. She is a retired aesthetician, by the way, and really knows her stuff. Today I decided to check in to see when Pat would be available for further consultation, as I have decided which products (from the samples) to purchase. The person answering the phone was VERY unprofessional, did not want to tell me when Pat was working, asked me what I wanted with her, would not give her own name...the entire staff, in my experience, save for Pat, is just HORRIBLE. There are tons of people who would make up for what I would spend in that store, and assuredly would spend more money in there than I could, but if you value your dollar AT ALL, please see Pat for any future needs at Sephora. DON'T WASTE YOUR TIME WITH ANYONE ELSE.

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GEOMYTH

Joined 5 years ago

#1 in beauty expertise. The Staff is great. They are very educated and it is amazing how they will help you get exactly what it is that you need regardless of brand. I love that they have so many options.

Recommends

jahllove

Joined 7 years ago

I love having a Sephora at Crabtree. I can't go in this place unless I have some $ to spend! It's like being in a candy shop. The sales staff always has the best suggestions and the amount of products they carry is amazing. I always used to shop online, but being able to go in and try the products out is so great, especially their extensive perfume selection for both men and women.

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Contributor

Joined 10 years ago

Bright lights, red carpet and designer cosmetics bring Hollywood makeup essentials to the masses.. In Short
This glitzy beauty boutique is covered wall-to-wall, floor-to-ceiling in fragrances, cosmetics and skin care essentials. Ralph Lauren, Christian Dior and Shiseido are alongside harder-to-find brands like BeneFit, Interface and Nars. Everything is available for sampling and salespeople are eager to help clients dabble with new products. You're not here to bargain hunt, though. Expect to pay top dollar.