Raleigh >Food & Dining > Ted's Montana Grill
3701 Sumner Blvd, Raleigh, NC | Directions 2761635.863747 -78.578093
Good selection of American classics, burgers and bison as an option to replace beef in any dish.
Best Burger - Worth the Sub-par Service – First off, I love bison and they have the best bison burger, hands down. It's really, really tasty, cooked perfectly, always juicy and they put this seasoning on it that really enhances the bison. Soooo yummy. They even butcher their own bison on site so you can buy ground bison by the pound and they give you a really generous container of seasoning to go with it.
If I'm at the mall, it's a good choice for a burger. Not sure why they have such a hard time getting it staffed with pros though. Even so, the burger is worth the sub-par service.
Horrible Service & VERY Rude Waiter!
My wife and I took my brother in law and my daughter and her friend to Ted's Montana Grill in Raleigh last week. We had a server named Kris, he started out being polite but that went down hill very fast. My wife and I (for the New Year) are getting in shape like most people try to do. We ordered a small cup of Chili to share. Kris brought us out a huge bowl of chili. I told him that "we ordered a cup and would like that if he doesnt mind" and he said "well I brought you a bowl just keep that, I won't charge you for it" my brother in law had ordered a BOWL of chili for his main meal. So I started to hand him the bowl and the waiter said "Please don't do that I will bring his with the main meal" and then he walked off into the back.
We sat and waited for about 30 minutes, several other tables were having issues with food as we noticed about 4 or 5 plates go back to the kitchen for problems. Kris finally came out and brought us all our food, he looked at my brother in law (who had been waiting for his chili) and said "We are all out of chili would you like something else" and this was after 30 mins and after we all got out food. My brother in law was very upset and just said "No, please don't worry with it" I looked down and noticed we had no chili on our burger and then remembered he said they were out. He also forgot our side items and acted pissed off when we told him he forgot. He was acting so rude I was actually afraid he was doing something to our food in the back.
After we got done eating and my brother in law got done staring at our food we saw another table get chili!! OMG, I thought they were out?! We asked another waiter and he said "oh, they must have had that order ready before we ran out" and this table had come in after us and after we got our food!
We were SO upset we asked for the bill. Kris (the waiter) ran over and sorta dumped it on the table and ran off again. I noticed he had charged us for the BOWL of chili my brother in law never got. I asked him to please remove it and told him it wasn't supposed to be on the bill. He JERKED (yes I said jerked) the bill out of my hand and said "well you know this isn't my fault, the manager was supposed to fix this) and walked in the back.
I finally paid and we got out as fast as we could. We were so upset about the night that we talked about it for the next few days and into next week, the experience was THAT BAD! I don't like to make a scene and I don't like to talk to a manager etc in the restaurant so I emailed corporate and told them my story. They said they contacted the manager and would get back to me ASAP. It is now 6 days later and still no word.
Also just so you know I am not one to EVER complain and I even tip a waiter if they are rude because I know they may have had a bad day or another bad table. This is the first time in 20 years I did NOT leave a tip. So I hope this review will help you with your decision to eat here.
Abysmal service, good food – Abysmal service on both visits.
First visit service was seriously slow.Finally I left exact change after waiting for 20+ minutes just for someone to come and pick up my payment. But the food was good, so I gave the place one more try. On this visit, the following occured:
1)extra place settings were left on the table
2)each diner was brought the wrong plate with the wrong sides
3)1 delmonico and 1 strip were ordered. Bill came for 2 delmonicos
4)waitress standing at pickup window ran her fingers through her hair and then picked up a plate.
It's a shame, the food is superb, but the service is dreadful.
EXCELLENT SERVICE, GREAT FOOD, I LOVE THE STAFF – I just wanna start off with saying I got sat very quickly and was happy with that. the host though was not very friendly and got kind of a bad vibe to start everything off. But everything definitely turned around when our server came. It was a server by the name of Kyle; pretty tall, blonde, and a great sense of humor made me and my family feel right at home. He had awesome recommendations with the choices of our drinks and meals. The service was excellent. None of our drinks ever went empty and everytime he came to the table it was with a smile on his face. I will definitley be returning to see kyle and to enjoy the awesome food. GO BISON!
Delicous – Great unique food not overly pricey decent service.TRY THE BISON"
Great unique food not overly pricey decent service.TRY THE BISON"
Great unique food not overly pricey decent service.TRY THE BISON"
Families and large groups feast on hearty cuts and comfort food at this Rocky-Mountain style steakhouse. – In Short
Lots of mahogany, tin ceilings, metal crown molding and Arts and Crafts-style décor prevail at this casual, comfortable saloon, part of media mogul Ted Turner's domain. Beef and bison are king, and they're hand-cut on site. Other bites include beer-can chicken, bison prime rib and cedar planked salmon. For dessert, there's home-made cookies, Kahlua fudge brownies, Coke floats and strawberry shortcake.
Unique Menu with cooked veggies! – This experience was like eating in my grandmother's dinning room with great home cooked meals which included fresh veggies . . . a rarity in this region! I was with my mother and my young daughter (who received wiki sticks to play with!) so we were not the easiest group to wait on. Our waitress was very attentive and charming. We look forward to our next visit!
Poor service, rude management – For a first time visit, I was not impressed at all! The waitress could not seem to get drink orders and checks straight. There seemed to be a major lack of communication between the kitchen and the wait staff.
I had to order 3 times because they ran out of the item I had ordered. When I received my meal the side item was wrong. The food was average, but the other five people at my table finished their meals as I started mine....
I really thought the manager would comp some of the meals at our table because they also ran out of my friend's first choice. When we received our bill I was charged for a higher cost meal than I had originally selected. What a mess! The manager offered to take $3 off the bill- which still didn't seem right. We were also charged for drinks that we had not ordered.
After some discussion the manager finally agreed to comp my meal. The waitress offered coffee on the house- big deal- I don't even drink coffee....
The manager was defensive and somewhat argumentative.....
The first visit will definitely be the last visit for us and our friends...
I usually don't have time to write reviews, but after last night's visit I felt like I should let others know what their visit might be like......
Awful Service - Food is OK – Honestly, the food is pretty good. The service is just horrid though. My husband and I have been there several several times - but the Service is HORRIBLE! We have finally decided to stop going.
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