08/11/09

WORST SERVICE!!

by hmmm101

I would give this bar zero stars if i could. The only positive reviews on here are written by management and workers. This place su#ks. The waiter's have no common sense. We have gone in with a party of about 20 and everyone complains about the service. Very rude waitresses and idiotic bartenders. They usually have no management in place after noon, so they pretty much are unaccountable to anyone and do whatever they like. . Outrageously expensive and have no clue on how to treat customers. Management doesn't care how the place is run or customer feedback. This bar would be the next place to be shut down in Raleigh, as they are similar to other bars that think they are greater than their customers. CUSTOMERS ARE THE FOUNDATION OF ANY BUSINESS!!! Please SAVE YOUR MONEY BY NOT GOING TO THIS PLACE. You will be better of making your own drinks at home!!!

• Pros: NONE
• Cons: EVERYTHING

01/30/09

Looking for good Customer Service?You will not find it here! Clearly the employees giving the good reviews!!

by gnaff9093

My my...where to start. First off, and most importantly, the negative reviews I read before going to this place was so right on the money! And quite honestly, I had hoped that my experience would be better but it was not.

Service is much to be desired and I don't say that lightly. After setting at a table for 20-30 minutes in the back where I viewed a few other bigger tables were to accommodate a groups, I made my way to the bar. Standing around for a couple of minutes, I finally got the attention of one of the waitresses that whizzed by me and asked if I could get a drink. The answer yes as she pointed to the bartender that was unaware of my presence. Um, I was at the bar standing between three empty chairs. Hmmm!

Asking if I could just run a tab and go sit back down the answer was no; I'm OK with that and then wanted to order my appetizer then because no one had showed up at our table YET...remember? Oh, and while waiting on the first drink and putting in my order for the appetizer, well I was nearly finished with the first drink and quickly ordered another; not knowing when I would get a chance at my table.

I saw the waitress that was serving the other tables in our area and asked when would we get waited on, she told me she would check to see whose turn it was. HUH? After complaining of that when I ordered my second drink, a lady beside me, clearly management, asked who it was and I told her. However, after I got back to my table another waitress approached in the area of our table and gave us all a glaring stare?

The bartender is a little cocky in which, I didn't mind but when I didn't get a break down of my bill and scribbled on it trying to identify and make sure I wasn't over charged, he more or less approached me abruptly at my table to THEN try to explain.

What it boils down to, it was ladies night w/ $5 Cosmos; don't think any waitstaff in most of your restaurants will give you their undivided attention.

• Pros: I'll get back to you on that...I'm still in amazement they are still in business.
• Cons: Parking deck across the street was free that night...ticket dispenser wasn't working! :)

01/27/09

Just plain awful, but it's a good thing the staff write reviews ;)

by sbag2278

This is a follow up to the earlier review I gave when my girlfriends and I came out to BM in July 2008...I am a business owner myself, hence I understand things like customer service, the difficulty and stress of advertising and running a business. I run a medical practice, but no matter, I suppose I am just another person complaining to the Blue Martini. I sent a certified letter to the owners after our experience and also called several times. I got NO response. It's sad, I used to go there often and I run a women's social group with over 500 women aged 21-40. Everyone I know is aware of what happened there and no one has returned. It's nice that the staff have made reviews here to try to make it sound like a great place but the reality is that 25 girls had the same experience, those 25 will tell their friends who will tell their friends, etc. etc. The experience was awful but what was far, far worse was the lack of response from the management. Even if they weren't concerned about losing our business, to not even acknowledge myself or the rest of the women who called/emailed, etc. is just plain awful. Clearly the customers are of very little concern to the staff/owners. But thankfully, the staff and their friends can always come on citysearch to put in a nice review reminding you of how great the service and prices are-hah! Most of the positive reviews on this site are from people who clearly work there, the rest-mostly negative-are from actual patrons ;) Enjoy!

• Pros: Nothing
• Cons: Everything