06/28/09

Horrible Service, Horrible Receptionist, Avoid this Place!!!

by mscr

Avoid this place. My husband took our 26 in LCD TV there to be fixed. The horrible female receptionist called us with an estimate and I took a message so my husband could call back. The estimate was extremely high and, after already having paid for the diagnosis, my husband said we didn't want them to fix it and we would pick it up. The woman said "Fine, do whatever the hell you want. But you can't pick it up today, it will take us two days to put it back together". My husband was irrate. When we went to pick it up, the man who brought the TV to the front offered to carry it out to the car because we had out 4 month old infant daughter with us. The woman yelled at the other employee "Don't you dare carry that. He (my husband) wants it back, he can carry it to the car". She even tried to stop the employee from holding the door for my husband.The woman is crazy, the service is aweful, the place is expensive. Personally, I have never experienced such poor service in my life. There is no need to pay to be treated like dirt.

• Pros: none
• Cons: Horrible customer service, expensive, rude

03/03/09

Big on attitude; Small on customer service

by allelectronicssucks

I have never witnessed such poor customer service in all my life. After months of arguing to get my stereo fixed, it never happened. I had a "Sharp" stereo with a faulty receiver. Sharp suggested I take it to All Electronics. From the start, the owner/female that works the front counter, had the worst attitude, and I have no idea why! We were polite at first. Long story short, after about six months they refused to fix my stereo, because I gave them a bad review when a Sharp service representative called me. Awful, stay away!

Honestly, what is the deal with that lady?

P.S. This was a couple years ago, and the stereo will go down as one of the worst purchses of my life. The service received from All Electronics will go down as one of the worst consumer experiences of my life.

• Pros: I will never have to step foot in that place again!
• Cons: Name it!

02/27/09

had no problems

by jt94093

Based on the $etter $usiness $ureau report (for some reason this site won't let me write the actual words) and some other reviews here I was pretty wary about using these folks, but now that the service has been performed I can say that I am very satisfied.

I bought a new Toshiba 46" LCD HDTV from Circuit City in late 2008 and after about a week of use I noticed that the audio from the right-side speaker was fuzzy. I called Toshiba to get a list of warranty service places and none were close enough to come to my house right away. All Electronics said that they would put me on a list to do a home visit next time they were in my area. I did not really expect to hear back anytime soon but a couple weeks later they called and made an appointment. The gentlemen that arrived were very nice and explained my options. I decided to let them order the parts and I kept the TV at my house. The parts were on back order but they let me know that I was supposed to authorize parts shipment from Toshiba (could have been more courteous on one phone call but overall phone courtesy was fine). The parts finally arrived and they returned to my house and completed the repair soon after.

I had considered just returning the TV since it was within 30 days of purchase but am glad now that I had the repair done. I think it helped that I was able to keep the TV at my house - video repairs are probably tougher to diagnose and might require taking the TV to the shop.

I would use this shop again, especially given the other options for warranty repairs.

• Pros: repaired TV at home, kept us updated on status