Raleigh >all electronics service
BEST SERVICE I'VE EVER HAD!.
My daughter was having a birthday party this last weekend. We really needed our big screen to work for us, and it decided to break down one day before the party. I called and explained my situation to Kathy and she said they could be out there this morning and try to get the TV repaired for us.
The guys who came out were so nice and professional and spent immediately went to work for us. It turned out that they had the right parts on their truck and they repaired my TV right then and there. The price was also very reasonable. I am so happy to have the TV for my party!
I just wanted to say again, that this was the best, nicest company I've ever done business with. I would highly recommend them!
Thanks you again All Electronics Service!
Does a business have to be so Rude !!!!.
First things first, the woman at the front should not be employed.. Was sent there by a warranty company. I had to continue to call back to get updates and nothing was being done by this company. . They came back 4 weeks later, after I kept calling them with 'we can not fix it".
Called the warranty company and said All Eecttronics would not do anything, the warrenty company called All Electronics and then called me back and their exact words were "My goodness, the lady was very rude !!" After being reimbursed by the original store, I went to pick up my broken unit at this place. First, the same woman could not find it and then made some comment. In pleasant terms, I said, I did not realize I would have to do some much leg work to try to get the part repaired/replaced. She started making rude comments to me, and continued as I walked out the door. Two quick comments on the woman up front. "Do nothing" and "Smart$$$"
The positive comments on this board have to be written by her or family. Go to Cary, go to Durham, go somewhere else. If the warranty company suggests this place, go somewhere else.
Customer is upset because we wont send his camcorder to the manufacturer for factory service. That is something he should do. He was told up front that we do not do that. He was a awful customer to deal with, unfortunately.
STAY AWAY! Terrible, Terrible, Terrible!. I wish I'd read reviews before bringing in my laser printer for repair. After I was charged $175 to replace a part, the printer still didn't work. I brought it back and was told they'd call me when it was ready. I had to call them repeatedly and was told every time that they were trying to find a part and they'd call me. Finally after 2 weeks I told the nasty lady that I just wanted to get my printer back and that they could take out the part they previously replaced, since that obviously wasn't the problem, and give me a refund. She said that they wouldn't do any such thing because they can't reuse the part. When I complained, she started ranting about my "Stupid printer" and hung up on me. Fearing that I'd never see the printer again (after reading these reviews), I went and picked up the printer. Not sure what to do now... small claims court? What a shame that we have businesses like this in our community.
We have no record of such actions happening in December.
I've referred tons of people there with Great Experiences!. I’ve been using this company for YEARS and have never had any problems others have described. I’ve had parts ordered and never encountered any problems with them not coming in. Kathy has always answered my questions with patience and when she doesn’t know the answer the technician has actually come out there a few time to go into more detail! Awesome customer service. I think the only bad thing I ever encountered was there were three people in the line in front of me and there was only one receptionist to assist everyone, but I was in and out in about 20 minutes. I’ve been going there for ever and will continue to go there in the future. I’ve sent many friends and FAMILY there with no issues over the years.
Thank you we work very hard for our customers.
I had a Fantastic experience!!. After reading all the reviews I was a little apprehensive about taking my TV into the repair store. The location is very close to my house (and with the awesome coupon!!) so I thought I would give it a try. When I arrived I was greeted by a friendly lady who was very quick to help me out. I filled out the paperwork with no problem and every question I asked the receptionist she gave me more information that I had expected. So far so good. I got an estimate over the phone from Kathy that afternoon. She was actually very nice on the phone. I told her to go ahead with the repairs. She did tell me that the parts weren’t in stock so they would have to order them. (Now I’m worried after reading the other reports!) She told me it would take a week to get parts in but I expected to be without the tv for at least a week so I’m ok with that. I get ready to call to check on the status of my tv about 5 days later and guess what… TV IS FIXED! I was pleasantly surprised. I was able to have the tv in the house for the weekend for the kids. Over all it was a great experience. I never encountered any problems. They were extremely helpful and knowledgeable. I would without a doubt take all my tvs there. The prices are very reasonable and the service was very quick. I recommended the place to my neighbor and he had no problems either!
Thank you, our customers are very important to us.
All Electronics needs to be investigated. I'm a grandmother, visiting from Florida, waiting for my daughter to give birth. My daughter and husband brought their TV to All Electronics on April 3, 2010. It is now May 24. They have called to get a status. Kathy (claims to be President??) is rude and abusive! How does a business get away with taking YOUR property, refusing to give information .. frustrating customers to the point of giving up ... thus Kathy keeps the products? I decided to call myself - and did that yesterday. Kathy hung up on me twice, swore like a truck driver .. I was horrified! All I asked was "may I get a status on their TV so that I can surprise them by paying for it and picking it up? I'd like it here when my daughter gets home from the hospital - I can come in with my son in lawl" .. well ... she was so rude to me .. I asked "do we need to come with the police to get their property? - she then started shrieking (maniacally!) .. WOO HOOO .. YAHOOO .. YIPPEE .. bring the POLICE!! and hung up. So I ask you, should people like this be allowed to terrorize innocent people??? I have now found over 30 complaints about her/All Electronics ... maybe the Attorney Generals office needs to investigate? I did call the Raleigh police yesterday .. they said to go there and attemp to get the TV .. and call 911 when she explodes. I choose not to put myself/children at risk. So I've posted this, posted to the Better business bureau .. and the attorney generals office is next. They need to be investigated and fined for this abuse! After we contacted the BBB this morning ... they did contact Kathy! She called my son in law saying the TV cannot be repaired. Funny that it took 7 weeks to get a call back .. and you need to call the BBB for that to happen? Well, that's not enough ... this business needs to be heavilly FINED so they see how the customers feel getting ripped off. Shame on them! Does anyone know if Raleigh has a TV show that exposes this type of business? We have one in FL .. and NY ... I'll look into that next! Good luck all ... Granny Laurie
No record of this customer in our system, feel this is made up.
Do not go here. They had my TV 4 or 5 times, and it still is not fixed. They took my $500 to buy and replace parts and they "can't find a problem with the TV.". Bad customer service, just a bad place. We have to find a new repair place not. My money to them is lost.
can't recall such a situation, nothing to go by, maybe someone playing with reviews.
Horrible Service, Horrible Receptionist, Avoid this Place!!!. Avoid this place. My husband took our 26 in LCD TV there to be fixed. The horrible female receptionist called us with an estimate and I took a message so my husband could call back. The estimate was extremely high and, after already having paid for the diagnosis, my husband said we didn't want them to fix it and we would pick it up. The woman said "Fine, do whatever the hell you want. But you can't pick it up today, it will take us two days to put it back together". My husband was irrate. When we went to pick it up, the man who brought the TV to the front offered to carry it out to the car because we had out 4 month old infant daughter with us. The woman yelled at the other employee "Don't you dare carry that. He (my husband) wants it back, he can carry it to the car". She even tried to stop the employee from holding the door for my husband.The woman is crazy, the service is aweful, the place is expensive. Personally, I have never experienced such poor service in my life. There is no need to pay to be treated like dirt.
no record of this, possible someone playing with reviews
Big on attitude; Small on customer service.
I have never witnessed such poor customer service in all my life. After months of arguing to get my stereo fixed, it never happened. I had a "Sharp" stereo with a faulty receiver. Sharp suggested I take it to All Electronics. From the start, the owner/female that works the front counter, had the worst attitude, and I have no idea why! We were polite at first. Long story short, after about six months they refused to fix my stereo, because I gave them a bad review when a Sharp service representative called me. Awful, stay away!
Honestly, what is the deal with that lady?
P.S. This was a couple years ago, and the stereo will go down as one of the worst purchses of my life. The service received from All Electronics will go down as one of the worst consumer experiences of my life.
had no problems.
Based on the $etter $usiness $ureau report (for some reason this site won't let me write the actual words) and some other reviews here I was pretty wary about using these folks, but now that the service has been performed I can say that I am very satisfied.
I bought a new Toshiba 46" LCD HDTV from Circuit City in late 2008 and after about a week of use I noticed that the audio from the right-side speaker was fuzzy. I called Toshiba to get a list of warranty service places and none were close enough to come to my house right away. All Electronics said that they would put me on a list to do a home visit next time they were in my area. I did not really expect to hear back anytime soon but a couple weeks later they called and made an appointment. The gentlemen that arrived were very nice and explained my options. I decided to let them order the parts and I kept the TV at my house. The parts were on back order but they let me know that I was supposed to authorize parts shipment from Toshiba (could have been more courteous on one phone call but overall phone courtesy was fine). The parts finally arrived and they returned to my house and completed the repair soon after.
I had considered just returning the TV since it was within 30 days of purchase but am glad now that I had the repair done. I think it helped that I was able to keep the TV at my house - video repairs are probably tougher to diagnose and might require taking the TV to the shop.
I would use this shop again, especially given the other options for warranty repairs.
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